Junior Operations and Support Officer

Junior Operations and Support Officer
(Madagascar)

Position Overview

in  operations  and  administration  while  supporting

This  is  an  exciting  opportunity  for  an  early-career  development  professional  to  gain  practical
experience
impactful  community  and
conservation programmes in southeast Madagascar. Based in the coastal town of Fort Dauphin, the
Junior  Operations  and  Support  Officer  will  play  an  important  role  in  supporting  the systems and
processes that enable SEED Madagascar’s projects to run effectively.

SEED Madagascar is a UK registered charity dedicated to creating long-term, sustainable change in
partnership  with  communities  in  the  southeast  of  Madagascar.  Our  programmes  integrate
community  health,  water,  sanitation  and  hygiene  (WASH),  education,  rural  livelihoods  and
environmental  conservation  initiatives,  while  contributing  to  international  best  practice  through
research and publications.

Working  within  a collaborative team of national and international staff, the Junior Operations and
Support  Officer  will  contribute  to  the  day-to-day  operations  that  underpin  SEED’s  work.  This
office-based  role  provides  a  wide  range  of  responsibilities,  offering  valuable  experience  across
administration,  organisational  systems  and  programme  support.  The  role  will  also  involve
occasional  interaction with SEED’s Conservation Research Team in the field, providing orientations
and pastoral care to the volunteers on their programme.

The  position  sits  at  the  heart  of  SEED’s  operations  and  offers  broad  exposure  to  the  practical
realities of working within an international development organisation. The successful candidate will
support  organisational  policies  and  procedures,  assist  with  the  recruitment  of  international  staff
and  volunteers,  coordinate  onboarding  processes  for  new  team  members,  and  contribute  to  the
management and promotion of SEED’s short-term conservation volunteer programme.

This role is ideal for someone who is organised, proactive and motivated to support a diverse team.
It offers an excellent opportunity for an early-career professional who is interested in building skills
in  operations,  administration  and  organisational  support  within  the  international  development
sector,  while  contributing  to  programmes  that  support  both  communities  and  ecosystems  in
Madagascar.

Title: Junior Operations and Support Officer
Location: Fort Dauphin, Madagascar
Commitment: 12 months; Monday to Friday (35 hours a week)
Salary: Voluntary for 12 months, with stipend of 800,000 MGA per month towards accommodation
and a contribution of £650 towards insurance

Duties and Responsibilities:

1.  Provide  pre-departure

flights,
accommodation,  medication  etc  to  new  international  staff and  short-term  conservation
volunteers

logistical  support  and  advice  with  visas,  hotels,

2.  Lead  on  supporting  international  staff  during  their  initial  time  with  SEED  including  arrival,
orientation,  social  inclusion,  cultural  understanding,  housing  and  integration into the SEED
team.

3.  Provide  pastoral  care,  working  with  line  managers  to  ensure  that  new  and  existing

international staff and volunteers’ wellbeing is supported.

4.  Support the Conservation team in Sainte Luce on providing orientations and pastoral care of

volunteers when required

5.  Support  the  Communications  team  with  advertising  the volunteer programme and helping

volunteers to increase their fundraising efforts

6.  Support on the recruitment of international staff, including the advertisement of vacancies
7.  Assist  in  the  preparation  of  reports  for  internal  and  external  audiences  including  Annual

Reports and Malagasy Ministry reports

8.  Work with the Director of Operations and Programmes, and the International Operations
Manager in developing, updating and implementing organisational databases, systems,
policies and procedures across the NGO

9.  Oversee the training schedule for international staff and work alongside national and
10. International staff to increase their skills and capacity, providing mentoring or training where

appropriate

11. Support with the writing of minutes and note taking across the organisation
12. Ensure all of SEED’s policies and procedures are evident throughout the work of the

department, including those for safeguarding, whistleblowing and anti-corruption, and
undertake continual training to ensure these are always promoted

13. Assist with administration tasks and any other tasks required by the International Operations

Manager or Director of Programmes and Operations in line with the tasks of the post

Required Skills & Experience/Person Specification

●  Hold an undergraduate degree in or relating to Development or be able to demonstrate a

passion for this area

●  Be able to work independently and be proactively
●  Have good all round computing skills and experience in Microsoft Office
●  Have previous experience working to deadlines and have ability to successfully manage their

time

●  Communicate clearly and engagingly in written English across a range of media forms
●  Communicate verbally to encompass the range of cultures you will be working with
●  To have a good level of written English and be able to proofread documents to a high

standard

●  To have a curious mind and a patient, problem solving attitude
●

Ideally have previous experience living, working or travelling in a developing country, though
is not essential

●  Be fluent in English. A working knowledge of French is desirable but not essential
●  Be capable and comfortable adapting to life in a least developed country with sometimes

basic living conditions

●  Be comfortable with campsite conditions whilst supporting the team in the field for days at a

time

●  Be able to work and socialise within a small group of people and to be respectful and take
personal responsibility for maintaining a good reputation for the NGO in the community
●  Be able to adjust to life in another culture and a foreign language and be able to always work

with cultural sensitivity

●  Demonstrate the ability, social skills and confidence to give clear guidance and support to

other members of the team in respect of the philosophy and procedures of SEED to protect
both their safety and the reputation of the NGO.

Application Procedure

Interested applicants should send a CV and covering letter in English outlining why they wish to take
up  this  position  and  how their skills and experience match the requirements in the job description
criteria  to  SEED  Madagascar  Director  of  Programmes  and  Operations,  Lisa  Bass  by  email  on
lisa@seedmadagascar.org.

Please note: AI generated cover letters and recruitment exercises will not be processed.

We value concise and focused applications. To help us review all submissions efficiently, please limit
your CV to a maximum of four pages. Unfortunately, longer CVs cannot be considered.

Application Deadline: Monday 30th March 2026 at 23:59 GMT. Applications will be reviewed on an
ongoing basis throughout this period.

Candidates  will  complete  an  exercise,  long-listed  applicants  will  have  an  initial  informal  interview
with  Madagascar  based  staff  and  short-listed  applicants  will then be offered an interview with the
London team.

SEED Madagascar actively encourages equality, diversity, and inclusion in the workplace and aims to
create  a  working  environment
free  of  bullying,  harassment,  victimisation,  and  unlawful
discrimination,  where  individual  differences  and  the  contributions  of  all  staff  are  recognised  and
valued.