Junior Chef (Café)

Job Title

Junior Chef (Café)

Department:

Catering

Responsible To  Café Operations Manager

Responsible
For
Overall job
purpose

Key internal
relationships

Key duties and
responsibilities

No direct reports but may be required to supervise staff whilst on shift

Responsible for assisting with food preparation, cooking and service of fresh dishes
across 2 Café operations: Boat House Café and East Court Café

Head Chef
Chef de Partie
Assistant Café Manager
Ice Rink colleagues working at the Boating Lake (pedalo hire)

1.  Assist with food preparation across both cafes, maintaining a clean and
organised kitchen, ensuring that all food is prepared and served to the
highest standards

2.  Adhere to recipes and established standards for food preparation to

ensure consistency and quality

3.  Support the Head Chef in the development and execution of café seasonal

menus and daily specials

4.  Assist in the proper storage of food, stock rotation and waste management

to ensure that the café kitchens run efficiently

5.  Assist with managing food orders and inventory control across both units

ensuring that stock levels and maintained efficiently. Contribute to
minimising waste by making the best use of available ingredients

6.  Report any issues with kitchen equipment or stock to the Café Operations

Manager

7.  Support the wider Catering team across site depending on the event

programme

Person
Specification

Essential

Desirable

Education / Qualifications /
Memberships

Right to work in the UK

Fluent in English language

Food safety Level 2 certification (or
equivalent)

A professional culinary qualification
(e.g. NVQ Level 2 or 3)

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Experience

Basic cooking experience including
preparation techniques

Experience working in a café or hospitality
environment in a similar kitchen-based role

Skills and Knowledge
Good attention to detail ensuring accuracy
in measurements, portioning and
presentation

Excellent organisation and ability to keep
work area tidy by managing supplies

Ability to work effectively as part of a team

Physically able to fulfil the responsibilities of
the role including standing for extended
periods and performing tasks that require
physical effort

A passion for food

Positive attitude with a proactive and
resourceful approach to tasks

Flexibility to work weekends, evenings and
bank holidays in line with operational
requirements

DIMENSIONS

  Financial responsibilities

n/a

  People management responsibilities

n/a

GENERAL OBLIGATIONS

i.  Health and Safety

All employees have a legal duty to ensure the health and safety of people at work and members of the
public on site in accordance with H&S legislation and AP policy.

ii.  Equality and Diversity

Alexandra Palace is committed to the fair treatment of all our staff.  We are committed to giving equal
access to recruitment and selection, promotion and career development, training, pay and benefits.

We will provide reasonable support to disabled applicants throughout the recruitment process. If you
feel that you need any additional support or reasonable adjustments to take part in the interview
process, please contact the HR team

iii.  Safeguarding

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Demonstrate commitment to safeguarding of children, young people, and adults at risk.

iv.  GDPR

To handle personal data in accordance with the organisation’s data protection policy and to record all
processing activities in the organisation’s data register where appropriate.

v.  Sustainability

We are committed to a Sustainability strategy and policy, working towards finding new, innovative, and
economical ways to stay green.

CUSTOMER SERVICE STANDARDS

VALUES AND BEHAVIOURS

1.  We are Collaborative
2.  We are Bold
3.  We are Open and Genuine
4.  We are Passionate and Fun
5.  We are Resourceful

The Core Competency Framework
Each competency has an overall description. It is then broken down by level into “We will” and “We won’t”
indicators. This role is a level X (of 4) and therefore should be demonstrating behaviours at level 1

1.  We are COLLABORATIVE

“We work as one team, sharing ideas, knowledge and insight to achieve our common purpose”

We Will

We Won’t

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team

  •  Work together collaboratively- acting as one
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v
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•  Communicate with colleagues and other teams -
building relationships, sharing information and
reducing silos

•  Attend and actively participate in team meetings
•  Look for frequent opportunities to socially

interact across the organisation

•  Ask for help more often
•  Pro-actively offer help if a team member is

struggling

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•  Wait to be asked for help or leave people to

struggle
•  Work in silos
•  Make decisions without consulting each other
•  Withhold information from others
•  Be silent and uncommunicative
•  Hold back because of lack of time or interest
•
•  Act divisively

Ignore the phone or customers

2.  We are BOLD

“We are bold and we embrace change – we constantly look for new opportunities and innovative ways of doing
things”

We Will

We Won’t

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  •  Bring creative ideas to work, share them with
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others and influence to make them happen
•  Be adaptable and open minded - listen to new

ideas and try new things

•  Demonstrate a passion for learning put self
forward to be trained and to train others
•  Be more vigilant in spotting the things which

could be better

•  Admit when a mistake has been made or could

have been done better

•  Welcome change as a way to learn and grow

•  Resist change and new ways of doing things
•  Be afraid to try new things
•  Be defensive when constructive criticism is

offered

•  Make the same mistakes
•  Hold back ideas
•  Blame others if new things go wrong
•  Dismiss or shut down ideas without suggesting
alternatives or looking at ways to make it work

•  See setbacks as failure

3.  We are OPEN AND GENUINE

“We are inclusive and diverse - welcoming all through our doors. We are genuine - we do what we say we will
and do it in a way that is in line with our values.”

We Will

We Won’t

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opinions, beliefs or background

  •  Treat people with respect, irrespective of their
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v
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•  Demonstrate good manners with everyone
•  Listen to others and value their opinions
•  Take time to get to know other individuals and
teams, who they are, what they do and how we
can help

•  Discuss things in person and not rely on email
•  Be more culturally aware and understanding of

difference

•  Work sensitively and collaboratively with all
•  Meet commitments and keep promises - follow
up on enquiries or requests for information
promised

•  Confront difficult situations

•  Disrespect colleagues or customers
•  Single out, exclude or discriminate against

people because they are different to me or for
any other reason

•  Dismiss the views of others because their

opinion and perspective is different to ours
•  Criticise colleagues in front of others or the

public

•  Take sides when hearing different opinions
•  Bring personal problems into work on a regular

basis

•  Talk or gossip about others
•  Talk the organisation down inside or out
•  Fail to deliver on what we have promised

4.  We are PASSIONATE & FUN

“Our job is to put smiles on people’s faces, by being engaged and passionate about all that we do. We deliver our
purpose with fun and enjoyment”

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We Will
•  Demonstrate enthusiasm and excitement in the

delivery of our roles

•  Express passion, energy and fun with colleagues

and customers

•  Focus on quality – completing work on time

and accurately

We Won’t

•  Create a negative atmosphere
•  Demonstrate a can’t do attitude
•  Allow the negativity of others to affect me
•  Take things to heart
•  Take a careless attitude to the quality of our

work

•  Take visible pride in our work every day
•  Be self- motivated and stay positive even when

•  Say “I don’t know” – I will go and find out
•  Say “It’s NOT my job”

sometimes it is hard to do so

•  Deliver the best experience for our customers
•  Look for opportunities to bring fun to work

5.  We are RESOURCEFUL

“We use what we have creatively to get the best results possible, solving problems and overcoming difficulties”

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1

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We Will
•  Be determined to deliver making best use of the

resources we have

We Won’t

•  Bring problems without thinking of possible

solutions or suggestions

•  Say yes more often and then work out how to

•  Abandon problems hoping someone else will

do it with what we have

solve them

•  Use initiative to solve problems – seeing every
problem as a challenge and an opportunity to
grow

•  Minimise wastage and recycle more
•  Look after resources as if they are personal

belonging s- keeping them tidy and maintained
•  Make suggestions on how to make things more

efficient or reduce cost

•  Take accountability and show a “can-do”

attitude

•  Say “Yes” if I know I can’t do something
•  Use budget as an excuse not to do things
•  Be wasteful of time, resources, energy and

equipment

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