Junior Chef (Café)

       Junior Chef Café

(Casual)

A L E X A N D R A PA L AC E , A L E X A N D R A PA L AC E WAY, LO N D O N , N 2 2 7AY • 02 0 8 36 5 2121
• ALEXANDRAPALACE.COM
A L E X A N D R A PA R K A N D PA L AC E C H A R ITA B L E TRU S T I S A R EG I S T E R E D C H A R IT Y  • C H
A R IT Y REG I S TR ATI O N N U M B E R: 2 819 91

ABOUT ALEXANDRA PARK AND PALACE

Alexandra Park and Palace is a major event, heritage
and cultural destination in north London.

We deliver great experiences for everyone, every day
of the year, at major events. We are known for our
diverse entertainment programme, our natural parkland
and panoramic views of the city.

ROLE DESCRIPTION

The Junior Chef role will be located across our two
Café operations: Boat House Café and East Court
Café. You will be Responsible for assisting with food
preparation, cooking and service of fresh dishes

Basic Cooking Experience including preparation
techniques is essential along with Experience working
in a café or hospitality environment in a similar kitchen-
based role. You will have good attention to detail
ensuring accuracy in measurements, portioning and
presentation.

The hourly rate is £15.70

HOW TO APPLY

To apply please send your CV and a cover letter outlining how you meet the requirements of
the role to recruitment@alexandrapalace.com.

Applications will be shortlisted on receipt.

Please note that due to the volume of applications we are unable to provide feedback to those
not shortlisted for interview

OUR COMMITMENT TO EQUALITY AND DIVERSITY

We are committed to providing equality of opportunity and encourage job applications from
people of all backgrounds. We strive to build a diverse and inclusive workforce that is
representative of our community and helps us to deliver more for our visitors. We particularly
encourage applications from candidates from ethnic minority backgrounds and candidates with
disabilities.

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Job Title

Junior Chef (Café)

Department:

Catering

Responsible To  Café Operations Manager

Responsible
For
Overall job
purpose

Key internal
relationships

Key duties and
responsibilities

No direct reports but may be required to supervise staff whilst on shift

Responsible for assisting with food preparation, cooking and service of fresh dishes
across 2 Café operations: Boat House Café and East Court Café

Head Chef
Chef de Partie
Assistant Café Manager
Ice Rink colleagues working at the Boating Lake (pedalo hire)

1.  Assist with food preparation across both cafes, maintaining a clean and
organised kitchen, ensuring that all food is prepared and served to the
highest standards

2.  Adhere to recipes and established standards for food preparation to

ensure consistency and quality

3.  Support the Head Chef in the development and execution of café seasonal

menus and daily specials

4.  Assist in the proper storage of food, stock rotation and waste management

to ensure that the café kitchens run efficiently

5.  Assist with managing food orders and inventory control across both units

ensuring that stock levels and maintained efficiently. Contribute to
minimising waste by making the best use of available ingredients

6.  Report any issues with kitchen equipment or stock to the Café Operations

Manager

7.  Support the wider Catering team across site depending on the event

programme

Person
Specification

Essential

Desirable

Education / Qualifications /
Memberships

Right to work in the UK

Fluent in English language

3

Food safety Level 2 certification (or
equivalent)

A professional culinary qualification
(e.g. NVQ Level 2 or 3)

Experience

Basic cooking experience including
preparation techniques

Experience working in a café or hospitality
environment in a similar kitchen-based role

Skills and Knowledge
Good attention to detail ensuring accuracy
in measurements, portioning and
presentation

Excellent organisation and ability to keep
work area tidy by managing supplies

Ability to work effectively as part of a team

Physically able to fulfil the responsibilities of
the role including standing for extended
periods and performing tasks that require
physical effort

A passion for food

Positive attitude with a proactive and
resourceful approach to tasks

Flexibility to work weekends, evenings and
bank holidays in line with operational
requirements

DIMENSIONS

  Financial responsibilities

n/a

  People management responsibilities

n/a

GENERAL OBLIGATIONS

i.  Health and Safety

All employees have a legal duty to ensure the health and safety of people at work and members
of the public on site in accordance with H&S legislation and AP policy.

ii.  Equality and Diversity

Alexandra Palace is committed to the fair treatment of all our staff.  We are committed to
giving equal access to recruitment and selection, promotion and career development, training,
pay and benefits.

We will provide reasonable support to disabled applicants throughout the recruitment process.
If you feel that you need any additional support or reasonable adjustments to take part in the
interview process, please contact the HR team

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iii.  Safeguarding

Demonstrate commitment to safeguarding of children, young people, and adults at risk.

iv.  GDPR

To handle personal data in accordance with the organisation’s data protection policy and to
record all processing activities in the organisation’s data register where appropriate.

v.  Sustainability

We are committed to a Sustainability strategy and policy, working towards finding new,
innovative, and economical ways to stay green.

CUSTOMER SERVICE STANDARDS

VALUES AND BEHAVIOURS

1.  We are Collaborative
2.  We are Bold
3.  We are Open and Genuine
4.  We are Passionate and Fun
5.  We are Resourceful

The Core Competency Framework
Each competency has an overall description. It is then broken down by level into “We will” and “We won’t”
indicators. This role is a level X (of 4) and therefore should be demonstrating behaviours at level 1

1.  We are COLLABORATIVE

“We work as one team, sharing ideas, knowledge and insight to achieve our common purpose”

We Will

We Won’t

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  •  Work together collaboratively- acting as

1

•  Wait to be asked for help or leave people

l

e
v
e
L

one team

•  Communicate with colleagues and other
teams - building relationships, sharing
information and reducing silos

•  Attend and actively participate in team

meetings

•  Look for frequent opportunities to socially

interact across the organisation

•  Ask for help more often
•  Pro-actively offer help if a team member is

struggling

to struggle
•  Work in silos
•  Make decisions without consulting each

other

•  Withhold information from others
•  Be silent and uncommunicative
•  Hold back because of lack of time or

interest
Ignore the phone or customers

•
•  Act divisively

2.  We are BOLD

“We are bold and we embrace change – we constantly look for new opportunities and innovative ways
of doing things”

We Will

l

1

  •  Bring creative ideas to work, share them
with others and influence to make them
happen

e
v
e
L

•  Be adaptable and open minded - listen to

new ideas and try new things

•  Demonstrate a passion for learning put self
forward to be trained and to train others
•  Be more vigilant in spotting the things which

could be better

•  Admit when a mistake has been made or

could have been done better

•  Welcome change as a way to learn and grow

We Won’t
•  Resist change and new ways of doing things
•  Be afraid to try new things
•  Be defensive when constructive criticism is

offered

•  Make the same mistakes
•  Hold back ideas
•  Blame others if new things go wrong
•  Dismiss or shut down ideas without

suggesting alternatives or looking at ways
to make it work
•  See setbacks as failure

3.  We are OPEN AND GENUINE

“We are inclusive and diverse - welcoming all through our doors. We are genuine - we do what we say
we will and do it in a way that is in line with our values.”

We Will

We Won’t

  •  Treat people with respect, irrespective of

1

l

e
v
e
L

their opinions, beliefs or background

•  Demonstrate good manners with everyone
•  Listen to others and value their opinions
•  Take time to get to know other individuals
and teams, who they are, what they do and
how we can help

•  Discuss things in person and not rely on

email

•  Be more culturally aware and understanding

•  Disrespect colleagues or customers
•  Single out, exclude or discriminate against
people because they are different to me or
for any other reason

•  Dismiss the views of others because their

opinion and perspective is different to ours

•  Criticise colleagues in front of others or

the public

•  Take sides when hearing different opinions
•  Bring personal problems into work on a

of difference

regular basis

•  Work sensitively and collaboratively with all
•  Meet commitments and keep promises -
follow up on enquiries or requests for
information promised
•  Confront difficult situations

•  Talk or gossip about others
•  Talk the organisation down inside or out
•  Fail to deliver on what we have promised

4.  We are PASSIONATE & FUN

“Our job is to put smiles on people’s faces, by being engaged and passionate about all that we do. We
deliver our purpose with fun and enjoyment”

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1

l

e
v
e
L

We Will
•  Demonstrate enthusiasm and excitement

in the delivery of our roles

•  Express passion, energy and fun with

colleagues and customers

•  Focus on quality – completing work on

time and accurately

•  Take visible pride in our work every day
•  Be self- motivated and stay positive even
when sometimes it is hard to do so
•  Deliver the best experience for our

customers

•  Look for opportunities to bring fun to

work

We Won’t

•  Create a negative atmosphere
•  Demonstrate a can’t do attitude
•  Allow the negativity of others to affect me
•  Take things to heart
•  Take a careless attitude to the quality of

our work

•  Say “I don’t know” – I will go and find out
•  Say “It’s NOT my job”

5.  We are RESOURCEFUL

“We use what we have creatively to get the best results possible, solving problems and overcoming
difficulties”

1

l

e
v
e
L

We Will
•  Be determined to deliver making best use

We Won’t
•  Bring problems without thinking of possible

of the resources we have

solutions or suggestions

•  Say yes more often and then work out

•  Abandon problems hoping someone else

how to do it with what we have

will solve them

•  Say “Yes” if I know I can’t do something
•  Use budget as an excuse not to do things
•  Be wasteful of time, resources, energy and

equipment

•  Use initiative to solve problems – seeing
every problem as a challenge and an
opportunity to grow

•  Minimise wastage and recycle more
•  Look after resources as if they are

personal belonging s- keeping them tidy
and maintained

•  Make suggestions on how to make things

more efficient or reduce cost

•  Take accountability and show a “can-do”

attitude

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