IT Technician

IT TECHNICIAN CANDIDATE INFORMATIONFinton House School holds a special place in thehearts of all those who have been here, either as apupil, a parent or as a member of staff. It is aunique school combining a warm child-centricenvironment with a high focus on wellbeing andvalues while also achieving outstanding academicresults. This is in the context of a non-selectiveentry, increasingly rare for Prep schools in thearea, and a specific objective to include childrenwith special education needs who can thrive in amainstream environment.Inclusion is part of the fabric of Finton House,together with a focus on building anunderstanding of our roles in the Communityaround us and our duty to contribute. All this isdown to the culture, care and commitment of ourhighly experienced staff who get the best out ofevery child from those that need early support inspecific areas to the more able who should bestretched. Working here is deeply rewarding and often agreat deal of fun - after all, happiness is the key toa successful education. Everyone works hard tomaintain the school’s success and outstandingreputation, while in the knowledge that protectionof their own wellbeing is taken very seriously.HeadmasterWELCOME FROM THE HEADMASTERBen Freeman 2Finton House is a thriving independent co-educational prep school for 340 children aged4-11. Located near Wandsworth Common in SouthWest London, Finton House is a non-selective,inclusive school where children are prepared tothrive in an ever-changing world. The school’scommitment to pastoral care is as strong as itscommitment to providing an outstandingeducation, and its academic achievements at 11+speak for themselves: at Finton House, every childcan shine bright. Finton House was founded in 1987 as a charitabletrust on the principles that there should be noacademic selection for entry into Reception andthat all the children, including those with specialeducational needs, should enjoy a completelyinclusive, nurturing environment. These principlesunderpin the educational experience. The schoolhas a strong reputation for nurturing mixed abilitycohorts of children to experience the joy oflearning and develop their skills, knowledge andwellbeing. The impact and success of a Fintoneducation is evident in the number of childrenwaiting for a place to join in Reception or for anoccasional vacancy in all Year groups, and theremarkable success of pupils being awardedplaces and scholarships into a wide range ofselective independent senior schools.The school motto “Open Hearts and GuidingHands” sums up the warm and caringrelationships that the school promotes in anurturing learning environment, in order toprovide the most complete education.ABOUT FINTON HOUSE33SELIFLFIBEEKINDNESSCOMUCATINMNIOCURIOSTYIMORALITYRESILIENCETESRCPEFINTON HOUSE GOALS45The School is seeking a capable and proactive ITTechnician to provide high-quality day-to-daytechnical support across the school. The ITTechnician will act as the primary on-site supportpresence, responding to IT support requests fromstaff and assisting in the maintenance anddevelopment of the School’s technology systems.The role involves managing and resolving supportrequests, assisting with device management,supporting classroom and administrativetechnology, and contributing to the effectiveoperation of the School’s IT environment. The ITTechnician will work closely with the Head of ITand external IT support providers to ensurereliable, secure and well-maintained systems.The successful candidate will be personable, havestrong technical troubleshooting skills, awillingness to learn and develop new skills andthe ability to support a wide range of hardwareand software used across the School.The role provides exposure to a varied ITenvironment including Microsoft 365, ActiveDirectory, Apple devices, classroom technologyand school systems and offers opportunities tocontribute to IT improvement projects led by theHead of IT. JOBPURPOSEPosition:            IT TechnicianReporting to:    Head of ITContract:           Full-time, permanent, year-roundSalary:               £32,500 per annum6IT SupportProvide first-line and selected second-line support for staff IT queriesacross the School.Manage and respond to IT support requests via the School’s ticketingsystem.Troubleshoot and resolve issues relating to devices, software,connectivity and classroom technology.Escalate complex technical issues to the Head of IT or external supportproviders where appropriate.Maintain accurate records of support activity and contribute to regularreporting on common issues and trends, including weekly.Device and System ManagementAssist with user administration across Microsoft 365, Active Directoryand other school systems.Support the administration of Apple devices using Jamf and AppleSchool Manager.Assist with onboarding and offboarding of staff accounts, includingsystem access and IT inductions.Ensure software updates and device maintenance tasks are completedin line with IT policies and procedures.Classroom and Event TechnologySupport classroom technology including laptops, landlines and mobilephones, iPads, projectors, smartboards and audio systems.Assist with IT and audio-visual setup for school events includingassemblies, concerts, performances and assessments.Carry out routine checks of classroom equipment to ensure reliableoperation.KEYRESPONSIBILITIESInfrastructure SupportAssist in monitoring system alerts and reporting issues relating tonetwork services and backups. Ensure backups run properly for allstored data, and escalate any issues.Carry out scheduled checks of systems and services in line withdocumented procedures.Report anomalies or potential risks to the Head of IT or relevantsupport provider.Asset and Documentation ManagementMaintain an accurate inventory of IT hardware and key software assets.Assist with hardware lifecycle management including setup,deployment and retirement of equipment.Maintain clear documentation of IT processes and support procedures.Contribute to the development of the IT administration manual.Continuous ImprovementIdentify recurring technical issues and suggest improvements toreduce support demand.Assist the Head of IT with technology improvement projects andsystem upgrades.Encourage good IT practices across the School and support staff inusing systems effectively.Additional DutiesAssist with vendor liaison for hardware, software and licensing whererequired, and be aware of the School licensing and subscription expirycycle, as well as software and firmware updates.Contribute to IT incident reporting and documentation.Undertake other IT duties as reasonably requested by the Head of IT.Working Relationships - the IT Technician will work closely with:The Head of ITTeaching and administrative staffExternal IT support providersSchool leadership and operational teamsThe role requires strong communication skills and the ability to supportcolleagues with varying levels of technical confidence.788The duties and responsibilities outlined may be subject to changebased on the school's needs and priorities. We reserve the right tomodify or amend the job description at any time, in consultationwith the employee, to better align with our school's goals andobjectives. Finton House Educational Trust is committed to safeguarding andpromoting the welfare of children and young people. Applicantsmust undergo child protection screening, including checks with pastemployers and Disclosure and Barring Service. Details of all checksare to be found in our Recruitment, Selection & DisclosuresProcedure which is available on the school's website.SAFEGUARDINGEssentialExperience supporting Microsoft 365 environments andassociated services.Familiarity with Windows and Apple operating systems.Experience providing technical support in a multi-userenvironment.A logical and methodical approach to troubleshooting technicalissues.Ability to learn new systems and technologies quickly.Good communication skills and the ability to explain technicalissues clearly to non-technical users.DesirableExperience working in an education or school environment.Experience supporting mobile device management (MDM),particularly Apple devices.Familiarity with Jamf or Apple School Manager.Basic understanding of networking concepts and systemintegrations.Personal AttributesPositive and flexible approach to work.Strong organisational and documentation skills.Ability to prioritise tasks and manage competing demands.Personable, collaborative and approachable working style.Willingness to undertake routine support tasks as well ascontribute to technical projects.Ability to work independently while also contributing effectivelyto the IT team.PERSONSPECIFICATION930 days’ holiday (full time equivalent) Finton House operates a generous defined benefit pension scheme forall employees. Support staff are enrolled into Scottish Widow with anemployer contribution of 7.5%All permanent employees benefit from Life Insurance covering Deathin Service to a value of 2 times salary.All permanent employees benefit from Income Protection insuranceshould the employee fall ill, providing support during long term illness.Employees have the option to buy into the group medical insuranceprovided through Aviva. This covers a wide variety of treatmentincluding optical and dental.Permanent employees benefit from a staff discount on fees for allchildren attending Finton of 65% (pro rata).Lunch is provided to all employees during term time, alongside accessto refreshments throughout the day.The School participates in both a Cycle & Technology Scheme allowingemployees to benefit from favourable purchase terms and taxefficiencies.All employees have access to an industry leading Employee AssistanceProgramme offering employees and their dependents access towellbeing resources including counselling and legal advice.Staff Loans are available for training courses and travel support.Finton operates a lively social life with regular staff events alongsidetraditional mentoring and support.BENEFITSFinton House Educational Trust is an equal opportunities employer and iscommitted to safeguarding and promoting the welfare of children and youngpeople. Applicants must be willing to undergo child protection screeningappropriate to the post. The appointment is subject to satisfactory pre-employment checks in accordance with the relevant statutory guidance, includingan enhanced Disclosure and Barring Service check, satisfactory references, proof ofidentity and qualifications, a review of their social media presence and asatisfactory medical report.