IT Helpdesk Consultant – Rights Software

Bradbury Phillips

Remote/Hybrid/Office-based

Yes

Yes

£26,000

31 January 2026

Job description

Are you IT literate and looking for a career in software, or perhaps you have just graduated from a Publishing or IT related course at Uni? If so, Bradbury Phillips may have the ideal opportunity to give you a step up on the career ladder and enter the world of IT or Publishing. Bradbury Phillips, is part of the knk Group and provides specialist Rights Management software to Publishers and Literary Agencies. The software is an industry benchmark and has been used by rights professionals in the UK, USA, Canada, and Europe for more than 3 decades.

We are looking to hire a customer services consultant to join our small team. The role involves analysing and responding to user support requests and working directly with our customers to help them get the best from the software. As a result of delivering this support you will expand your experience and understanding of the processes and practices used in publishing and more specifically in rights sales. We use a JIRA web-based ticket system to manage the logging of Support Requests, and you don’t need any previous experience – full training will be provided. You can either work from home, or from our Potters Bar (North London) office.

Responsibilities

• Providing excellent first-line systems support
• Day-to-Day responsibility for the JIRA ticket system
• Handling and prioritising support tickets from receipt through to resolution
• Responding to customers queries and communication via the online portal, email, or telephone
• Liaison with technical support and development staff at partner organisations
• Learning the software solutions to familiarise yourself with the business world of Publishing and Rights
• Systems Testing and Menu Configuration (subject to training)
• Report Development (subject to training)
• Various other administration or marketing tasks / filler jobs
• Potential involvement in the wider parent company operations

Knowledge, skills, and experience

• Customer-focused; with a professional, patient, and friendly manner
• A positive, friendly can-do attitude and a willingness to learn and react quickly
• Good communications skills
• Excellent written and spoken English
• Strong systems aptitude
• Conversant with basic IT concepts
• Computer literate and familiar with Microsoft Office applications
• Self-motivated and disciplined to work alone
• Preference given to candidates with some familiarity of Publishing or previous ticket management exposure

Benefits/what we offer

• Full Training given
• 24 days per annum plus bank holidays
• Workplace Pension
• Working Hours: 09:00 to 17:30 (or 08:00 to 16:30) Monday – Friday, 7.5 hours a day (1-hour lunch break)
• Opportunity to attend London and Frankfurt annual Book Fairs and other industry events

Please send your CV and cover letter to john@bradburyphillips.co.uk