IT & Communications Officer

IT & COMMUNICATIONS OFFICER
JOB DESCRIPTION

JOB TITLE:

IT & Communications Officer

REPORTS TO:

Chief Operating Officer

HOURS OF WORK:

Full-time (35 hours)

LOCATION:

35 Hendon Lane, Finchley, London N3 1RT (with the possibility of some
working from home or at other Barnet sites, where appropriate)

MAJOR DUTIES AND RESPONSIBILITIES

•  To support the Chief Operating Officer in providing effective communications, IT, and

administrative support to all staff and volunteers working for Barnet Mencap on a day-to-day
basis

•  To act as the public voice of Barnet Mencap through our website, social media, and other

channels

Communications and IT

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To keep the Barnet Mencap website up to date and maintain its effective use

To post and produce social media content for the organisation, and monitor our social media
accounts, as directed by the Chief Operating Officer. Continue our ongoing digital campaigns.

To assist in the design and production of flyers, newsletters, presentations, calendars, easy-
read and other materials under the direction of colleagues from different teams

To update and develop the CRM database, CharityLog, alongside the Managers, to run regular
monitoring reports

•  General IT troubleshooting and support for staff and volunteers

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Support and advise staff regarding data management

To be the main point of contact with the external IT provider and other external
Communications/IT stakeholders

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Identifying and procuring IT hardware and software

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Create and manage user accounts for Office 365 and have an understanding of Power
Automate

Provision, management and operation of mobile devices and VoIP through Miradore and 3CX

Prepare Annual Reports and help in organising the Annual General Meeting

Promotion of our Membership Drive

To provide professional and friendly service to people with learning disabilities and/or Autism,
their families, professionals, and anybody else who gets in touch with Barnet Mencap by
email, telephone, or in person.

Collaborate with the fundraising team in reaching out to corporate partners and be an active
part of the marketing team.

Administration

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To monitor and respond to emails in shared inboxes in a timely manner

To help organise events, printing of promotional materials – planned and ad hoc.

To answer the telephone and take messages where required

Assist with the onboarding of new staff

To greet visitors to the office, assist with payments

To allocate work to and support office volunteers alongside other office staff

To follow Barnet Mencap’s policies (particularly confidentiality, data protection, AI and
safeguarding)

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To assist the Chief Operating Officer generally as required

EQUALITY, DIVERSITY & INCLUSION

•  To actively promote equality, diversity, and inclusion policies and anti-discriminatory practices

always.

PROMOTION OF SERVICE

•  To develop links with the community and other organisations; and promote positive images of

people with learning disabilities and/or Autism.

•  To perform the role in a way that furthers the values of the organisation with reference to

equal access and opportunity and quality of service provided.

GENERAL

The duties and responsibilities of this post may change over a period of time. Only significant
additional duties or responsibilities as required by the Chief Executive will lead to re-evaluation of
the post