IT Assistant

GOVANHILL HOUSING ASSOCIATION

IT ASSISTANT
(FIXED TERM 12 MONTHS)

CANDIDATE INFORMATION PACK

Thank you for your interest in our vacant position of IT Assistant (Fixed Term 12 Months).

This file contains all of the information you will need to apply for the post:-

•  General information regarding the Association
•  Our job advert which can also be found in Employers in Voluntary Housing’s

website and publications

•  The Job Description and Person Specification
•  A brief summary of the terms and conditions of the post
•  Staff structures

The job Application Form is available as a separate Microsoft Word file which you may
complete electronically.

Please note that the closing date for applications is Wednesday 29th April at 10.00 a.m.

If you require further information regarding the Association or the position advertised,

please do not hesitate in contacting me on 0141 636 3626 or by email:

mwilliamson@govanhillha.org

Thank you.

Alison Kevan
Director of Corporate Services & HR
akevan@govanhillha.org

1.

Background

1.1  Govanhill Housing Association was formed in 1975 and is a Registered Social

Landlord which operates within a Group Structure.

1.2

The Association owns 2,800 tenanted units and is factor to 1,500 owners.

1.3

The Association has a Management Committee and has four sub committees:

•  Audit & Risk
•  Development & Property Services
•  Finance & General Purposes
•  Tenancy Services

1.4

The Association’s Wider-Role activities are provided via the Association’s wholly

owned, non-charitable subsidiary, Govanhill Community Development Trust,
which also owns and manages a portfolio of commercial properties.

1.5

The Association operates from our offices at Samaritan House, part of the former
Royal Samaritan Hospital, which was refurbished by the Association in 2006.

2.

Staffing

2.1

The Association’s current staffing structure involves 72 (full time equivalent) staff

deployed as follows :

•  Director
•  Senior Management Team –

o  Head of Corporate Services & HR
o  Head of Development and Property Services
o  Head of Finance & ICT
o  Head of Tenancy Services

•  Corporate Services & HR Team
•  Development & Property Services Team
•  Finance & ICT Team
•  Tenancy Services Team

•  Govanhill Community Development Trust

Govanhill Community Development Trust was established in 1991.  It is a company
limited by shares with all shares held by its parent, Govanhill Housing Association.   The
Trust has two main purposes:

1.    To provide social, economic and environmental benefits for the Govanhill

community

The  Trust  acts  as  the  community  regeneration,  development  and  support  arm  for

Govanhill  Housing  Association.   The  Trust  has  a  wider  role  within  the  community

working closely with the Association and delivers a wide range of activities.

2.    The letting and management of a significant portfolio of workspaces

The  Trust  has  progressively  expanded  its  role  in  providing  workspace  and  office

accommodation.

In  doing  so,

the  Trust  has  supported

local  economic

development.  We have a range of tenants including private businesses, community

organisations, social enterprises, entrepreneurs and others.  This role has protected a

number of local buildings and provides an income that can be used to support the

Trust’s wider purposes.

Govanhill Housing Association is a well-established, community-controlled Registered Social Landlord

operating within the Govanhill and Merrylee communities of Glasgow.  We own and manage around 2,800
homes and provide a Factoring Service to a further 1,500 private owners.

The Association has a substantial Capital Investment Programme, carries out acquisition and improvement

of tenemental stock as well as delivering a new build programme. We work closely with our subsidiary
company, Govanhill Community Development Trust, whose community development and regeneration

services complement our own role as a social landlord.
.

IT ASSISTANT
(FIXED TERM 12 MONTHS)

EVH GRADE 6 – SPINAL POINTS PA17-20

£36,517 - £39,921 PER ANNUM

We are about to commence a major IT system review and upgrade which will necessitate a heavy
involvement from current team members. We are therefore looking for an IT Assistant to join our team on a

fixed term contract to ensure our existing support is maintained during this period. We are seeking someone
with experience of providing IT support, troubleshooting problems and implementing solutions. You will

have good technical knowledge and be able to communicate effectively with staff to ensure they use IT
and other systems efficiently. You will work well under pressure and be able to deal with issues as they arise

You will be able to assist with the development of the network infrastructure, both physical and virtual and

possess knowledge of how to best protect all environments from external and internal threats. Experience of
Microsoft technologies would be desirable, particularly implementation of reporting services (SQL) to

enable effective monitoring and reporting on performance against targets. An interest in emerging cloud
technologies, such as Office365 would also be beneficial.

You will be educated to at least HND level in a computer related discipline or be able to demonstrate

equivalent practical experience in an ICT technical or support role.

If you share our commitment to providing excellent IT services in Govanhill and would

enjoy working within this diverse community, you can find further information in the
application pack which can be obtained from our website: www.govanhillha.org or

contact :
GOVANHILL HOUSING ASSOCIATION, 79 Coplaw Street, Glasgow G42 7JG

Telephone: 0141 636 3626   Fax: 0141 636 3685
Email: recruitment@govanhillha.org
Closing date: Wednesday 29th April at 10 a.m.
Interview Date: Tuesday 12th May 2026

EVH conditions of service will apply.

Govanhill Housing Association is committed to Equality of Opportunities and
welcomes applications from all sections of the community.

Job Description

Job Title

Section

Grade

IT Assistant

Finance & IT

6

Date Reviewed

March 2026

1.       Main Objectives of Post

1.1

1.2

1.3

1.4

To provide an efficient support service to the Association’s staff identifying problems and
resolving issues as they arise.

To troubleshoot any issues which arise with our website and any social media we may
develop.

To assist with the develop and implementation of effective reporting services (SQL) to enable
us to monitor and report on performance as required.

To contribute positively to the creation, development and delivery of an effective ICT Strategy.

2.      Accountability

2.1

To the IT C-ordinator on a day-to-day basis and to the Director of Finance & IT.

Principal duties

3.
3.
IT Support & Security

3.1

3.2

3.3

3.4

3.5

To ensure appropriate IT and other technical support exists for the continuation of essential
services in a timely, efficient and effective manner.

To ensure appropriate technical support exists for the continuation of essential business
critical services in a timely, efficient and effective manner.

To troubleshoot any issues which arise with IT or other electronic equipment such as
telephones, mobiles, tablets and laptops.

To provide networking and operation system support and troubleshooting and assist in the
development of these technologies.

To maintain system security against known threats and assist in the development of strategy
against emerging security threats.

Service Development

3.6

To contribute to the development and implementation of an effective ICT Strategy.

3.7

To contribute to the development and implementation of ICT-related policies and procedures
in line with best practice and legislative requirements.

3.8

To contribute to projects which assist in the development of all ICT services.

3.9

To maximise the use of ICT to improve efficiency, increase productivity and develop new and
existing services.

3.10

To assist with the development and implementation of effective reporting services (SQL) to
enable us to monitor and report on performance as required.

3.11  When required, produce accurate performance information and data, including information
required for regulatory and statutory returns and agreeing and implementing actions arising
from internal and external audits.

Social Media

3.12

To work with relevant staff to develop and maintain our website and any social media presence
we may have in the future.

3.13

To troubleshoot any issues with the website in particular in relation to our online customer and
contractor portals to ensure the service is provided to customers at all times.

4.     Information & Confidentiality

4.1  Ensure all Department related elements of and responses to the Complaints Policy, Subject

Access Requests, Environmental Information Requests and Freedom of Information requests
are made in line with policy and legal wider requirements.

4.2   To maintain confidentiality at all times and adhere to the Association’s policies and procedures

in this area.

5.    Audit

5.1

To support any internal and external audits, meeting with auditors, responding to queries,
commenting on draft audit reports and implementing action plans as required.

6.  Health & Safety

6.1      Ensure all Health & Safety obligations are met in relation to the post and wider department

obligations.

6.2       To report any Health & Safety issues immediately to the relevant member of staff.

7.    Equal Opportunities

7.1

To ensure activities in Finance & IT fully comply with Equal Opportunities legislation and best
practice.

7.2   Support reporting by timeously providing Equalities Information as required.

7.3

To promote a culture in the organisation that embraces equality, diversity and inclusion.

8

  Other Duties

8.1

To attend meetings including those out with normal office hours as required.

8.2  Ensure that all interactions with our customers are concluded to the highest possible standards

and that all services requests are delivered on time.

8.3  Maintain required levels of confidentiality at all times, sharing information with others only when

required.

8.4

To attend appropriate training and to undertake other duties as required, commensurate with
the nature and grade of the post.

8.5  Any other duties as are required by the Association, commensurate with the nature and grade of

the post.

Person Specification

Job Title
Section
Grade
Date Reviewed

IT Assistant
Finance & IT
6
March 2026

1.

1.1

2.

2.1

2.2

2.3

Education/Qualifications

Essential

Desirable

Qualification at HND level or above in computing, networking or

*

equivalent relevant experience

Skills, Knowledge and Experience

Essential

Desirable

Excellent interpersonal and communication skills (written and
verbal)

Ability to liaise effectively with other staff and to offer advice
and support when required

Experience and knowledge of networking and virtualisation
technology

2.4

Knowledge and experience of Windows operating systems both

server and desktop

2.5

Knowledge and experience of VMware

2.6

Proficient in Microsoft Office particularly Word, Excel and

Outlook

2.7

Experience of SQL reporting services preferably in a housing
environment

2.8

Experience of working with major security vendor software

2.9

2.10

2.11

Strong organisational and time management skills with the
ability to manage a day-to-day workload with minimal

supervision

An effective team player who is capable of coping with
changing circumstances and demands

Experience and proven track record in effectively managing
and delivering a considerable workload and to work to

imposed deadlines

2.12

Ability to produce appropriate performance monitporing

information and to report to Committee as required

2.13

Ability to maintain confidentiality and maintain records and
services in order to comply with GDPR and FOI requirements at

all times

2.14

Ability to demonstrate an understanding of equal opportunities

legislation and experience of working in a diverse community

*

*

*

*

*

*

*

*

*

*

*

*

*

*

3.

3.1

Personal Characteristics

Essential

Desirable

Flexible approach to work including the ability to work outwith
office hours if required

*

RECRUITMENT OF FINANCE ASSISTANT (FIXED TERM 12 MONTHS)

SUMMARY OF PRINCIPAL TERMS AND CONDITIONS OF EMPLOYMENT

Govanhill Housing Association is a member of ‘Employers in Voluntary Housing’ (EVH)
and the terms and conditions for this job largely follow the EVH terms. A summary of the
principal areas are as follows:

Salary Scale
The current EVH salary scale for this job is Grade 6 (Spinal Points 17 - 20) - £36,517 -

£39,921 p.a.

Hours of work

This post is for 35 hours per week.  A flexible working system is in operation.

Holiday Leave

25 working days holiday leave and 15 days general and public holidays (pro-rata) is
available.

Pension Scheme
The Association is a member of the Scottish Housing Associations’ Defined Contribution

Pension Scheme which you have the option of joining 3 months after your start date.

Notice Period
One month by either party.

This summary is for general guidance of applicants and will not form part of the

contract of employment. Any offer of employment will be subject to the receipt of
satisfactory references.

GOVANHILL HOUSING ASSOCIATION

STAFF STRUCTURE