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Closing Date:

5 July 2026

Closing Date:

5 July 2026

Annually:£28,337 per annum plus London allowance if applicable
Region:London and South East
Location:London - Weston House
Department:Internal Communications
Vacancy Type:Permanent
Working hours per week:35
Closing Date:5 July 2026

Are you looking for a role within an organisation where the work you do makes a real difference to children's? If the answer it's yes, then our Internal Communications Officer (Volunteers) opportunity could be exactly what you're looking for.

Communication is at the core of our impact – be part of the voice that drives change and join Our Communications and Marketing Directorate, as part of our Internal Communications Team.

At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good.

Our Communications and Marketing Team plays a vital role in promoting the NSPCC's work, from the award-winning national campaigns to the programme of fundraising activities around the UK.

We're the voice of NSPCC's mission and every message we share reflects our commitment to protecting children and preventing abuse.

We also lead internal communications to make sure all our employees, and all our volunteers are well-informed to support our mission.

We're always looking for proactive people, who with their words will inspire action, build trust, and bring our mission to life. If that sounds like you, then why not consider joining us as an Internal Communications Officer (Volunteers) to play your part in protecting children and young people?

The Internal Communications team is responsible for leading the NSPCC's communications to our thousands of colleagues and volunteers. Our aim is that our people know what we are achieving across the NSPCC and feel inspired and motivated to spread the word to each other and to the outside world, to help keep children safe and support our strategic goals.

This role plays a key part in delivering our communications to our volunteers and supporting the NSPCC's wider goals. You'll contribute by:

Planning, creating, delivering and evaluating internal communications that engage and motivate our people;
Working effectively across the NSPCC to develop and co-ordinate internal communications that join up to paint the bigger picture and bring our strategy to life;
Helping to deliver the team internal communications strategy, demonstrating effective planning and relationship building skills, and attention to detail,

Your work will help us reach more people, engage more supporters, and ultimately protect more children.

What are some of the things I will be doing as an Internal Communications Officer (Volunteers)?

This role in the team focuses on internal communications with our volunteers, working closely with and reporting into our Internal Communications Manager (Volunteers) . Some key activities of the role include:

Drafting content for a range of internal channels;
Developing and distributing a monthly online volunteer newsletter and other volunteer focused communications;
Business partnering with various colleagues to develop and deliver effective internal communications plans and content;
Analysing feedback and data to drive ongoing improvements;
Supporting key programmes and projects, and also,our Tech and Data internal communications to our people ;
Ensuring our communications are inclusive, accessible and in line with our brand guidelines;
Providing internal communications advice and support to colleagues across the NSPCC.

What skills do I need to be an Internal Communications Officer (Volunteers)?

You'll need skills including:

Highly developed written and verbal communications skills;
Effective interpersonal skills;
A proven track record of working as part of a team in a fast paced communications context;
Demonstrable ability to plan, monitor, and deliver to agreed deadlines, often managing conflicting demands;
Ability to identify and devise creative solutions in order to achieve desired internal communications outcomes;
Experience in using Windows based software packages, online distribution software , video content production/editing.

Why join the NSPCC?

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes.
Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

Join us and make a difference. You'll grow, be challenged, and help change millions of young lives for the better.

Ready to apply?

If this is the role for you, please click the button ‘apply' to start your journey. You can find more information on all recruitment stages on the Career page.

If you are interested in applying for this role, we encourage you to apply early. To help us manage the process we may close the vacancy before the advertised closing date should we receive a strong response to the role.

In keeping with our values and our policies, if any individuals who are regrettably at risk of redundancy apply for a role and meet the minimum essential criteria they will be given priority consideration. We hope that you understand our position on this and that this will not discourage from applying. We cannot predict who, internally, will apply for a role, or whether they will meet the minimum essential criteria. Where no at-risk candidates meet the minimum essential criteria, all applications will be considered as normal.

Supporting Documents

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

At the NSPCC we are on a journey to becoming a trauma-informed organisation for the children, young people and families that we work with, as well as our staff and volunteers. To be trauma-informed is one of the guiding principles that shape and guide our 2021-2031 Strategy. This means understanding the nature of adversity, trauma, and resilience so that we can work towards reducing and preventing further harm and promoting recovery and healing. Coming to work at the NSPCC will provide the opportunity for you to join us in our commitment to becoming a trauma-informed organisation.

NSPCC is that the NSPCC highly embraces,

encourages and promotes diversity and

inclusiveness of staff.

Siobhan Walters / Children's Services

Connect with a cause that needs you!

Internal Communications Officer (Volunteers)