Interim Housing Advisor

Job Description

Job Title

Interim Housing Advisor

Area/Department

Housing Services / Retired Ministers’ Housing Society

Reporting to

Direct Reports

Location

Travel

Head of Housing Services

None

The Office of General Assembly, 86 Tavistock Place, London
WC1H 9RT

Occasional travel in the UK

Working Hours

35 hours per week

Job Summary:  To providing efficient, consistent and proactive customer-focused housing
services to tenants.  To be responsible for all housing related duties, including record keeping
and safeguarding related to their work.

Background: The Retired Ministers Housing Society (RMHS) exists to assist retired and retiring
ministers to meet their housing needs during retirement, aiming to provide appropriate
housing suitable for long-term occupation. It maintains around 260 properties tenanted by
retired ministers, arranging inspections and repairs and manages around 20 properties
occupied as manses by centrally appointed ministers.

The United Reformed Church Retired Ministers’ Housing Society Ltd. is a registered
Community Benefit Society under the Co-operative & Community Benefit Societies Act 2014,
regulated by the Financial Conduct Authority (Number 15986R).

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Principal responsibilities and duties

Housing Management

1.  Work in accordance with RMHS policies, procedures and best practice to deliver high

quality tenant engagement resulting in high levels of resident satisfaction.
2.  Undertake focused project work, in accordance with GDPR, Confidentiality and

sensitivity, to support the Housing Services Team achieve organisational targets, and
deliver excellent customer service.

3.  Support residents to set up Direct Debits, record sensitive data confidentially and update

the database.

4.  Provide a timely tenancy management service including; start of tenancy, tenancy
sustainment, and end of tenancy actions, recording repairs and maintenance and
ensuring organisation databases are accurate at all times.

5.  Manage voids and ensure these are processed promptly and handed over to the Property

Transactions Officer promptly.

6.  Act as primary point of contact for tenancy related enquiries and issues.
7.  Update tenant records on Homemaster and ensure best practice in managing tenant
information and work to best practice for Knowledge and Information Management.
8.  At the end of a tenancy ensure properties are returned to RMHS in a timely manner,
handed over to the Property Transaction Officer/ Surveyor for sale or refurbishment.
Liaise with Surveyors to arrange for the property to be inspected at the end of a tenancy.

9.  Gather data from the annual tenant surveys and record this on the database.
10. Monitor rent accounts and proactively contact tenants where an arrears balance is noted.
11. Achieve individual KPI’s within the timeframe set out and contribute to the achievement

of team KPI’s.

12. Always ensure compliance with GDPR, Safeguarding and RMHS policies.
13. At all times, demonstrate a commitment to providing a first-class customer service and

act as an ambassador for the organisation.

Administration, Financial and General

1.  Undertake all administration relating to own area of work, including but not limited to

notes, correspondence, updating systems and filing.

2.  Monitor and action required work in the Housing Services inbox throughout the day.
3.  Notify the Head of Housing of the death of any retired minister / spouse and update the

database.

4.  Ensure tenancy related data is maintained, accurate and up to date at all times.
5.  Notify the Head of Housing Services of any Subject Access Requests and the URC Head of

Compliance before responding. .

6.  Monitor monthly rent arrears via the monthly Rent Arrears report.  Identify and carry out actions to

address the arrears.  Update the Head of Housing with any ongoing arrears.

7.  Any other duties commensurate with the role as required.

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Working with Committees [and Volunteers]

This section lists the type and level of interaction that this role has with committees and other
groups.  It will vary from time to time and as directed by the Head of Housing Services:

1.  Assist with the preparation of Board Reports, and other reports as needed providing

relevant information as required.

Expected Standards

This section refers to the way in which the job is done rather than the duties/responsibilities.

The [C] Core or [E] Enhanced specified after each clause denotes the standard required for the

job:

1.  Communicate effectively with colleagues and internal and external contacts [C].

2.  Act in ways that support a culture which promotes equality and values diversity [C].

3.  Act in ways that protect own and others’ health safety and security [C].

4.  Deliver excellent customer service [C].

5.  Take responsibility for own personal development and develop skills and knowledge to

enable effective work performance [C].

6.  Ensure compliance with data protection principles and practice [C].

7.  Ensure compliance with Safeguarding practice [C].

This job description reflects the overall scope and responsibilities of the role.  However, it is not
an exhaustive list, and the job holder is expected to undertake any other reasonable duties that
might be requested.  All jobs change or evolve over time to meet organisational or departmental
needs, and this job description will therefore be subject to periodic review and change if
required.

          Created February 2026

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Person Specification

Desirable

•  CIH qualification or

equivalent

Measurement
CV

CV/
Interview/Test

CV/
Interview/Test

CV/
Interview/Test

•  Housing legislation
and regulation
•  Best practice in

housing management
processes

•  The United Reformed

Church and its
structures

•  Ability to use housing
database such as
Homemaster

•  Setting up direct debits
•  Ability of using the
Allpay Portal

CV/Interview

Job Title: Interim Housing Advisor

Requirements
Education and
qualifications

Essential

1. Educated to ‘A’ Level standard
or equivalent experience (with
proven qualification in English
and Maths)

Experience

1.  Housing Officer (or similar)

roles within the Housing Sector
2.  Delivering high quality services
3.  Working with databases
4.  Casework or tenancy

Knowledge

management
5.  Data protection

Skills and
Abilities

Other

6.  MS 365, e.g. Word, Excel,

SharePoint, PowerPoint and
Access (intermediate level)
7.  Excellent interpersonal and
communication skills, both
verbally and in writing
8.  Good numeracy skills
9.  Accuracy and attention to

detail

10. Able to work on own initiative,
determining priorities and
managing time effectively

11. Dependability with a

commitment to teamwork
12. Ability to deal sympathetically
and yet firmly with tenants
13. Willing to travel when required
14. Willing to work within the

Christian ethos of the United
Reformed Church

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