Insurer Account Manager

We are looking for an Insurer Account Manager to join Lycetts in our Newcastle or Norfolk office. Competitive salary, excellent benefits and hybrid working.

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent  

Location: Newcastle or Norfolk

About the role

Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for an Insurer Account Manager to join our Newcastle or Norfolk office.

In this role, you'll support the management of key insurer partnerships, helping drive commercial performance, product development and strategic initiatives. Working closely with Insurer Account Directors, you'll turn data and insight into action, coordinate stakeholder activity, and help strengthen relationships that deliver value for our clients and business.

This is an excellent opportunity for someone looking to develop their insurer relationship management expertise within a growing and purpose-led organisation.

Why join us?

What you'll be doing

• Support the management and growth of key insurer relationships.

• Analyse trading, claims, profitability and performance data to identify opportunities and risks.

• Coordinate insurer governance, reporting, action plans and stakeholder communications.

• Assist in the development, launch and enhancement of insurance products and propositions.

• Prepare insight, business cases and presentations to support strategic decision-making.

• Monitor performance against commercial objectives and help drive improvement initiatives.

• Work with underwriting, claims, sales and product teams to deliver successful insurer outcomes.

• Support insurer activation, training and business engagement activities.

• Maintain accurate records, controls and governance processes across insurer agreements and commercial arrangements

What you'll need to have

• Relationship / Account / Client Management experience within either an insurance company or broker.

• Good knowledge of the UK commercial insurance market and insurer trading models.

• Strong analytical skills with the ability to interpret data and identify trends and opportunities.

• Excellent organisation and project coordination skills, with the ability to manage multiple priorities.

• Strong communication and stakeholder management skills.

• Confidence producing reports, presentations and management information.

• A collaborative approach and the ability to build effective working relationships across teams and insurer partners.

• Proficiency in Microsoft Excel, PowerPoint and other Microsoft Office applications.

• Awareness of regulatory, governance and risk management requirements within insurance.

What makes you stand out

• Progress towards a relevant insurance qualification, such as Cert CII, is desirable.

What we offer

• A competitive salary - let's discuss it

• Hybrid working available upon successful completion of probation

• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme

• Annual Bonus scheme (Discretionary based on individual and company performance)

• Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary

• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)

• Career development opportunities with funded support and financial incentives for all professional qualifications.

• An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.

About us

The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.  

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26

Company

Lycetts

Role

Broking and Advisory

Locations

Norfolk, Newcastle upon Tyne

Remote status

Hybrid

Employment type

Permanent - Full Time