Title: Insurance Officer

Worcester, Worcestershire, GB, WR1 3ZQ

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Insurance Officer

Sanctuary House - Worcester

 

£33,397 per year

 

35 hours per week – Monday to Friday, 9am to 5pm

 

Temporary position for up to 12 months

 

We are looking to recruit an Insurance Officer to join our Insurance team based in Worcester. You should have previous experience in insurance and civil claims having previously worked in an insurance or legal environment. Working closely within a team of 11 people, you will be part of a specialist team that manages all of Sanctuary's diverse insurance requirements, from arranging quotations, placing cover, handling claims and offering technical advice to the business.

                       

The role of Insurance Officer will include:

• Handling claims under any of the company's insurance portfolio which includes and is not limited to, legal liability, property and motor claims
• Providing accurate and reliable advice to internal staff on insurance cover, civil and general claims and insurance related topics
• Maintaining effective relationships with internal and external key stakeholders, including brokers, insurance providers, loss adjusters and solicitors
• Assisting with production of high quality management information on service levels, claims, insurance policy cover and market trends to assist target setting, risk management, performance monitoring and implementation of improvements
• Developing and maintaining sufficient knowledge of current legislation, best practice, policies and procedures to enable support of high quality insurance service provisions

 

Skills and experiences:

• Literacy and numeracy equivalent to passes in GCSE English and Maths
• Recent experience of undertaking a similar role either in an insurance or legal environment
• Previous experience of working within an insurance environment
• Strong analytical skills with the ability to review and analyse referrals to ensure a successful resolution is reached
• Practical experience of providing quality advice and guidance on insurance related issues
• Proficient user of Microsoft packages, including Excel, Outlook, Word and Teams

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £33,397per annum

View the job profile (if the link is unavailable please visit the Sanctuary careers website)  

Closing Date: 4 May 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

 

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -   www.sanctuary.co.uk/join-our-team

 

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

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