Insurance and Pension Executive

Job Title:                          Insurance and Pension Executive

Reports to:                       Finance Director

Terms:                               Permanent / Part-time 0.6

Location:                          Dublin 2 (Hybrid) 

Salary:                               GB5 €47,539 - €52,821 pro rata

Requirements:                No travel requirements

About Concern:               Established in 1968, Concern Worldwide is an international, humanitarian, non-governmental organisation dedicated to the elimination of extreme poverty and the reduction of human suffering, primarily in fragile countries.

Our Vision is a world where all people live in peace and prosperity and are treated equally, with dignity and respect. Informed by the priorities of affected communities, we go where the needs are greatest, and work to save lives, protect and develop livelihoods, support recovery and build long-term resilience

To advance our mission and ensure high quality‑quality, impactful work, we are guided by our core values and a culture committed to inclusion, compassion, and humanity. Inspired by our founders and our long history of effective programming, these values reflect both who we are and how we address extreme poverty in the world’s most fragile contexts.

We are dedicated to fostering a workplace where everyone feels valued and supported to succeed and contribute to our mission.

Role Purpose:                  Concern Worldwide is committed to maintaining robust systems to meet all reporting and compliance obligations, manage organisational risk effectively, and safeguard the safety and well-being of our staff.

This role is critical in ensuring appropriate systems and processes are in place for pensions and insurance. The postholder will work closely with colleagues across the organisation, providing advice, and support, and training on matters within their area of responsibility.

Responsibilities:

While the role includes a significant operational element, it also requires a high level of autonomy and subject matter expertise. The successful candidate will act as the primary point of contact for all pension and insurance-related matters. They will be expected to provide advice and recommendations to both management and staff. They will proactively identify and address complex issues and recognise when to engage with external specialists.

Insurance:

• Concern Worldwide Group Insurance Policies Annual Renewal:
  • Coordinate the annual renewal processand work with brokers to request quotations from various insurers. Compile updated information and data for the broker and follow up on their queries as required.
  • Prepare and present recommendations to management on preferred options, outlining key changes and cost impact to ensure value for money and risk coverage.

• Ensure operational complexity is fully considered and potential risk exposure is adequately covered..

• Concern Worldwide Group Life Assurance and Income Protection Policy:
  • Compile member data (verify against last year's census and update travel information)
  • Answer queries from the insurers
  • Review renewal documents (accounts summary, rate review if applicable, schedule of policy, invoices)
  • Arrange payment and premium allocation
  • Filing
• Assist and follow-up on Insurance claims and queries from employees, providing advice on potentially complex matters and ensuring issues are appropriately resolved or escalated in a timely manner

 Pension:

(Concern has a pension plan for employees with Irish Life)

• Monthly Pension Tasks:
  • Monthly pension change list.
  • Create pension record for new joiners.
  • Review zero report.
  • Monthly pension contributions.
  • Discrepancy list.
  • Update monthly contributions to the database.
  • Record notes in the database.
  • Submit reports to Irish Life (new joiners, leavers, monthly pension schedule).
  • Arrange payments.
• Provide guidance and feedback to the Department Administrator who assists on some of the monthly pension tasks.
• Provide specialist expertise and advice to manage and resolve a broad range of pension queries from employees (including AVCs, leaving services options/process, pension transfer in and out, overseas transfer, pension queries from former staff etc.) This involves interpreting and understanding scheme regulations and liaising with stakeholders to ensure accurate and timely follow-up on sensitive and often complex queries.

Other:

• Carry out other tasks as appropriate under the direction of the Finance Director related to departmental administration and compliance matters.
• Participate in organisational working groups as required.
• Participate in relevant external networks and develop contacts with peer agency counterparts to facilitate sharing learning and best practice.
• All staff are responsible for upholding and promoting Concern’s values, including our workplace equality, diversity and inclusion, and safeguarding values.
• All staff are required to participate and contribute as necessary towards Concern’s emergency response as and when required.

Role Holder Requirements:

Essential:

• Minimum 4 years’ experience in a relevant administration role.
• Working knowledge of insurance/pension schemes and regulations.
• Strong competence in all Microsoft Office packages, and especially Excel formulas.
• Excellent interpersonal skills.
• Excellent organisational, numerical skills and attention to detail.
• Analytical and problem-solving skills.
• Ability to work under pressure often to strict deadlines.
• Ability to work with limited supervision as per the tasks agreed.
• Cross cultural awareness and alignment with Concern’s mission and values.

Desirable:

• QFA qualification or working towards it.

If this role sounds right for you, please apply with your CV and cover letter.

Due to the urgency of this position, applications will be shortlisted on a regular basis, and we may offer posts before the closing date.

We encourage all eligible candidates, irrespective of gender, ethnicity or origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.

If you have any concerns about our recruitment process and need particular assistance - for example if you have a disability e.g. a hearing impairment - please let us know and we will do our best to respond to your needs.

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy accessible here. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.

Your Personal Data

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.

Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on ensuring that the name of any employee or volunteer (existing or new), does not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List).

Any offer of employment (either paid or voluntary) with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant and such checks may be updated periodically during the course of the period of employment.

By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists

In certain circumstances, donors may request that personal data relating to employees to work on the activities that they fund be provided directly to them - so that they can perform their own counter terrorism checks. This may involve transferring some basic personal data outside the EEA. It will be a condition of your employment contract that Concern be allowed to share this information with institutional donors for these purposes.

For additional information please consult our web site or contact the Human Resource Division in our Head Office.

You have certain rights under data protection legislation. For more information on how to exercise those rights please visit www.concern.net/about/privacy

Please only apply for this position if you are satisfied with the proposed processing of your personal data as outlined above

• Based in Country:Ireland
• Contract Type:Permanent Part Time
• Benefits:See T&C's attached
• Closing Date:12 May 2026
• Location:Dublin