Information & Advice Officer
Information & Advice Officer - Fixed term until 2029
Salary: WT Grade 4 £30,248 per annum pending salary uplift
Location:Glasgow, G40
Hours:14 per week - shifts to be discussed
Closing Date:24 Mar 2026 15:00
We are looking for a part time Information & Advice Officer who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Support Services Officer.
Willowacre Trust provides a wide variety of groups, activities, events and projects in partnership with local community members and organisations to address inequalities and support inclusion. You will provide a holistic client focused information and advice service as part of the Community Services Team, ensuring customers have access to a wide range of support, including welfare rights and money advice, to enable them to live active healthy, happy independent lives within their community, with particular focus on parents and people living with mental health issues.
What You’ll Do:
- Carry out a comprehensive assessment of individual customers needs, detailing in a coordinated support plan what actions need to be completed to help address issues or difficulties they are facing
- Provide information and advice to customers on a wide range of topics and issues
- Submit disability benefit such as Adult or Child disability payment applications and claims on behalf of clients
- Have a good understanding and ability to assist customers onto repayment programmes via referrals to specialist agencies for Protected Trust Deeds, Bankruptcy and the Debt Arrangement Scheme and other appropriate debt solutions
- Develop and maintain close working relationships with appropriate agencies including DWP, Housing Benefit Depts, Social Work Services, HSCPs, Homeless Casework Teams, voluntary organisations and other specialist providers to access appropriate support/advice/assistance
What We’re Looking For:
- Excellent interpersonal and engagement skills, with the ability to communicate effectively at all levels
- Competent IT skills – Microsoft Word, Outlook, Excel including Experience of using Case Management Systems (Advice Pro)
- Experience of assessing customers needs and producing a plan to address those needs
- Experience of maximising clients income through support, advice and submission of disability benefit applications
- Experience of applying for grants for individuals such as debt write offs, illness specific and occupational funds
- Experience of providing services to parents and people experiencing mental health issues