Income Maximistation Officer
Income Maximistation Officer
Salary: EVH Grade 7 £42,707 - £46,895 per annum
Location:Glasgow, Hybrid model in place
Hours:35 per week
Closing Date:31 May 2026 23:55
West of Scotland Housing Association (WSHA) are looking for a Income Maximisation Officer who shares our values and will use them to guide the way they work on a daily basis. You will assist in maximising income paid to the Association by service users using methods compatible with our values of Respect, Inclusive, Integrity, Improvement & Support.
About the Role
Reporting to our Income Maximisation Team Leader, you will assist in maximising income paid to the Association by service users using methods compatible with our values of Respect, Inclusive, Integrity, Improvement & Support
You will play a key role in:
·Taking responsibility for effectively managing rent arrears in line with the Associations policy, best practice, relevant legislation and use of our case management tool
- Establishing and maintaining close effective working relationships with statutory and other agencies affecting Housing Benefit/Universal Credit and other rental income.
- Liaising with other staff and stakeholders, both internally and externally to identify and put in place support for tenants
- Making appropriate recommendations to the Income Maximisation Team Leader (IMTL) where cases to be taken to court and preparing all relevant documentation
About You
·Excellent interpersonal and engagement skills with a proven track record of being able to build strong relationships with internal and external stakeholders
·Ability to collate and analyse information, maintain written records and write reports
·Ability to maintain confidentiality
·Excellent written and numeracy skills, able to make clear concise notes and calculate income management figures
·Experience of working with the public, statutory agencies, and housing departments
·Experience using Microsoft Teams, SharePoint, Forms, Outlook and Excel
·Ability to manage multiple tasks in a fast‑paced environment
·Experience working as part of a team
Inclusive Employer
We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.
How to Apply
Please complete our online application, closing date is Sunday 31st May 2026 @ 23.55 with interview being held W/C 8th June 2026
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