Ref:000042 | In Memoriam Officer | Home-based, UK, Nationwide
However, travel will be required as part of this role (may include team meetings or other work-related meetings)
Salary circa £33,200 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live) | 35 hours per week | Permanent
We're looking for a passionate, motivated and compassionate individual to join our In Memoriam and Celebration team.
Reporting to the In Memoriam Manager, you'll play a key role in delivering and developing our in memoriam and celebration portfolio, ensuring supporters receive outstanding care and stewardship throughout their journey with us. This is a unique opportunity to support people who are honouring and remembering loved ones, often during some of the most emotional and significant moments in their lives.
Empathy, sensitivity and excellent relationship-building skills are essential. You'll be passionate about creating meaningful supporter experiences, helping supporters feel valued and connected while demonstrating the impact of their support.
Using data, insight and supporter feedback, you'll continually seek opportunities to improve supporter acquisition, engagement, retention and income, helping to shape the future of in memoriam and celebration giving.
The role will require occasional travel and flexibility to support wider team activities and work-related events.
Key Responsibilities
- Lead the delivery and ongoing development of supporter journeys across our in memoriam and celebration portfolio, placing supporters at the heart of everything you do.
- Oversee stewardship activity for all in memoriam supporters, including funeral giving, More than Memories Tribute Fund holders and dedication page supporters, ensuring communications are timely, personalised and compassionate.
- Build meaningful relationships with supporters, helping to create a lasting connection to our cause and communicating the impact of their support.
- Use data, insight and supporter feedback to identify opportunities to improve supporter acquisition, engagement, retention and income.
- Monitor and report on agreed financial and other KPIs, maximising opportunities and mitigating risks.
- Represent the In Memoriam and Celebration team internally, building strong relationships and raising awareness of our in memory products and opportunities.
- Support the In Memoriam Manager to develop, test and evaluate new supporter acquisition activity through warm and paid marketing campaigns.
About You
- You'll have experience of delivering excellent supporter or customer experiences and be confident managing relationships with empathy, sensitivity and care.
- You'll be organised, proactive and data-informed, with a passion for developing meaningful supporter journeys and helping supporters celebrate and remember loved ones in ways that are personal and impactful.
This is an exciting opportunity to make a real difference to supporters while helping to grow and develop a valued fundraising portfolio.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Please click here to view the role profile.
To apply please click here.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.
Closing Date: Sunday 13 September | Interview Date: Tuesday 22 – Thursday 24 September 2026
Please note all roles close at midnight
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.