Everyone deserves a safe place to call home.
Company Limited by Guarantee number 1741926 Charity Number 287779 Registered in England as Single Homeless Project
shp Single Homeless Project
Job title: Hub Team Manager
Delegated Authority: Level 7
Team: Camden Rough Sleeping Outreach Service
Responsible to: Service Manager
Responsible for: Frontline Staff
Job purpose
The Hub Team Manager plays a vital role in creating a service that doesn’t just respond to rough sleeping but moves people forward. This role exists to lead the Rough Sleeping Hub as a place where people are brought in from the streets, met with care and clarity, and supported to take meaningful steps away from rough sleeping.
At its core, the hub is where things come together. It is a space where assessment leads to action, where different services align around the individual, and where people who may have experienced repeated barriers or exclusion are given a real opportunity to move forward. You will lead a multidisciplinary team to ensure that people are not left waiting or navigating systems alone, but experience a coordinated, responsive approach that prioritises safety, stability and progression.
Through your leadership, the hub will feel safe, calm and purposeful - an environment shaped by psychologically informed, trauma-informed and gender-informed practice. You will ensure that people are met with respect and consistency, even in moments of crisis or uncertainty, and that the support offered is not only timely, but meaningful and sustained.
Central to this role is a commitment to co-production. You will ensure that people with lived experience are not on the margins of the service, but actively shaping how it works, strengthening its relevance and impact for those who use it.
This role directly supports Camden’s ambition to end rough sleeping by improving how people move through services. By creating a hub that is responsive, joined up and focused on outcomes, you will help ensure that people do not remain stuck, but are supported to move towards safety, stability and a different future.
Key accountabilities
Operational leadership of the hub
• Lead the day-to-day delivery of a psychologically informed, multi-agency hub, ensuring a safe, well-managed and purposeful environment.
• Plan and coordinate staffing and rotas to maintain consistent coverage, smooth flow and timely responses to demand.
• Oversee the journey from referral and street engagement through to assessment, intervention and progression, reducing delays and ensuring people move forward.
• Maintain strong links with outreach activity, ensuring a seamless pathway between street and hub provision.
• Ensure the hub environment promotes safety, dignity and engagement, in line with Psychologically Informed Environment (PIE) principles.
• Ensure hub activity remains responsive to local need, emerging pressures and the wider borough context.
• Work closely with partner agencies to support the planning and delivery of Camden’s Severe Weather Emergency Protocol (SWEP), ensuring a swift and effective response that prioritises safety and preserves life.
Multi-agency coordination and system flow
• Coordinate a co-located, multi-disciplinary offer, ensuring services work together in a joined-up and purposeful way.
• Enable timely access to specialist support, including housing, health, substance use and immigration services, removing barriers to progression.
• Promote shared accountability across partners, ensuring clear, time-bound action planning and consistent follow-through.
• Represent the hub in operational forums and partnership spaces, strengthening pathways and addressing gaps in provision.
• Identify and escalate systemic barriers that prevent people moving forward, advocating for practical solutions.
Safeguarding, risk and practice quality
• Ensure safeguarding and risk management are embedded across all hub activity, with clear and confident decision-making.
• Provide oversight of complex and high-risk situations, supporting coordinated multi-agency responses.
• Maintain safe working practices, including dynamic risk assessment and appropriate escalation.
• Lead structured practice reviews, using learning from incidents and casework to strengthen quality and consistency.
• Ensure interventions are trauma-informed, gender-informed and focused on sustainable outcomes.
Co-production, engagement and inclusion
• Lead meaningful co-production within the hub, ensuring people with lived experience shape how the service operates.
• Embed Client Involvement and Peer Mentoring approaches as visible and valued parts of the model.
• Promote inclusive, culturally responsive practice that recognises hidden homelessness and structural inequality.
• Support consistent, relationship-based engagement that balances persistence, motivation and professional boundaries.
Performance, data and service effectiveness
• Monitor hub performance against agreed standards, ensuring timely assessment, intervention and progression outcomes.
• Oversee accurate and proportionate recording, maintaining high-quality data that reflects activity and impact.
• Use data, flow and feedback to identify trends and improve how the hub operates.
• Contribute to reporting and service development, supporting continuous improvement and strong contract delivery.
Staff leadership and team culture
• Provide clear, supportive and psychologically informed supervision, promoting safe practice and professional growth.
• Foster a culture of reflective practice, accountability and collaboration within the team.
• Set expectations around performance and behaviour, addressing issues promptly and fairly.
• Support learning, development and innovation, building a confident and resilient workforce.
Miscellaneous
SHP is at discretion to amend your responsibilities and, in addition to these, you may be required to perform other duties as may be required for the efficient running of the organisation.
To create inclusive working environments and cultures to enable colleagues and clients to feel safe and empowered to achieve their full potential.
Technical and professional know-how needed for position
When completing your application, you will be required to address (using examples) some of the points below
Experience and Knowledge
• Experience leading or coordinating services supporting people sleeping rough or experiencing multiple disadvantage, including outreach and/or hub-based settings.
Strong understanding of psychologically informed, trauma-informed and gender-informed approaches, and how to embed these in practice and team culture.
Knowledge of safeguarding legislation, risk management and multi-agency processes, including working with complex or high-risk situations.
Experience working with multi-disciplinary or co-located services, building effective partnerships and shared accountability.
Understanding of housing and homelessness pathways, including supporting people with no recourse to public funds or complex needs.
Experience using performance data and service insight to monitor outcomes and improve delivery.
Skills and Abilities
• Ability to lead and develop staff through reflective, psychologically informed supervision and clear performance management.
• Strong organisational skills, with the ability to manage competing priorities and maintain oversight in a fast-paced environment.
• Confident communication skills, able to build relationships with clients, staff and partners and represent the service professionally.
• Ability to analyse information, make sound decisions and maintain clear, defensible records.
• A proactive, solutions-focused approach, with the ability to drive improvement and respond to challenges with clarity and purpose.