Hub Debt Adviser

JOB OPPORTUNITYCMA HubDebt AdviserCommunity Money Advicewww.communitymoneyadvice.com030804050607About UsPersonal SpecificationCMA ValuesTerms & ConditionsJob Description | ContextJob Description | The RoleTable OfContent0209Application ProcessAbout UsCommunity Money Advice (CMA) is a Christ-centred charity dedicated tohelping anyone facing the burden of debt, without prejudice. We act as both an enabler and a service provider, empowering local churchesand community groups to establish debt advice centre that are run for thecommunity, by the community. CMA supports its network through a broad range of services, whichnecessitates a number of roles both centre-facing and internal. The strength ofCMA’s staff team is underpinned by every member of the team beingcompassionately committed to helping people in debt. As a team, we expecthigh professional standards, but we also believe we are people over and abovebeing employees. Therefore, compassion and mutual support are thefoundations of our relationships with our team and the affiliate centre weserve.We partner with people of Christian faith, other faiths and no faith, believing inthe equality of all; however, as our faith is intrinsic to our work, we maintain aGenuine Occupational Requirement (GOR) for our staff team to be of theChristian faith.03CMA ValuesStatementBeing able to buy-into and feel aligned with an organisation’s culture is asimportant as the skills required to undertake the role being applied for. Thefollowing is CMA’s Workbook outlining our values and working practice, whichare embraced by the CMA staff team. If invited to interview for this role, thefirst interview question will concern why and how you believe you will fit with,and can embrace, the statements in this Workbook.04Primary statement CMA is God’s charity. We are its servants and stewardsWhy do we exist? To help set people free from debt and give them hope for the futureHow do we behave? As servants. With integrity, compassion, humility, and professionalismWhat do we do? We provide set-up and ongoing services to enable churches and otherorganisations to run effective debt advice services, and help clients direct fromthe CMA HubHow will we succeed? By seeking God’s will in all we do. By continually improving and developingcustomer driven services. By sticking to our values. By continuing todifferentiate ourselves: people focused advice, no time constraints. By keepingthe CMA team structure efficient. By all staff buying-in to our aims and values.Terms &Conditions05Salary£26,666 FTE per annum, pro-rata paid monthly in arrearsWorking hours14 hours per week (0.35 FTE) flexible working hoursAnnual Leave25 days pro-rata paid Annual LeaveBank HolidaysPro-rata Bank Holidays (4 of 8 paid)Pension SchemeOptional contributory pension schemeIT / PhoneMonthly IT and Phone allowanceCompany MacBookExpensesTravel Expenses (including mileage for own car: 45ppm @February 2026) and agreed reasonable subsistence and otherwork expenses, paid monthly in arrearsAdditionalBenefitsPerkBox employee benefits schemeEmployee Assistance Programme (Health Assured)ContractPermanentWorking LocationRemote (home based)AppointmentSubject to references, Right to Work check,DBS check and successful completion of asix-month probationary periodJob Description06CMA operates two debt advice models, both managed by community based, CMAaffiliate centres. The Debt Advice Centre model entails local advisers providing a full, in-house, regulated debt advice service. The Connect model involves local Money Mentorsto manage information gathering and face to face client support; the debt advice workis referred to CMA’s regulated Debt Advice Hub.The role of a Hub Debt Adviser is to provide the regulated debt advice based on thereferrals from our Connect Centres. In addition, the CMA Hub takes client referralsfrom external agencies. With these cases the Hub Debt Adviser will be required toundertake direct client contact, supported by a casework administrator. CMA Hub also provides remote induction and coaching for new Debt Advisers for someof CMA’s Debt Advice Centres and supports Connect Centres making the transition toDebt Advice Centres. The role will be working within a team of CMA Hub Debt Advisers who work remotely,the team have weekly meetings and is supported by the Hub Manager. CMA usesbespoke case management software called Catalyst, which has an interface with ourConnect Centres. Hub Debt Advisers will have access to CMA’s Adviceline (for advisers)for ‘second line’ casework advice, as required.Safeguarding:All adults working in or on behalf of CMA have a responsibility to safeguard andpromote the welfare of children and adults. This includes:A responsibility to ensure a safe environment in which CMA services can bedelivered.Identifying children and adults where there may be safeguarding concerns.Following the CMA Safeguarding policy in addressing any concerns appropriately.Context07You will provide informed, unconditional advice for clients, fully compliant with FinancialConduct Authority (FCA) ‘CONC’ regulation and best practice.Key Tasks:You will take client case referrals from our Connect Centres where you will bedelivering advice, and liaise with the Money Mentor who will be working directlywith the client.You will build up to an overall caseload of 30-35 Connect Centre clients, with 2-3new clients per week. Money Mentors provide comprehensive referrals enablingthe Hub to support a greater number of clients per adviser, than typical adviser toclient casework.You will manage the casework on CMA’s bespoke, cloud-based, case managementsoftware ‘Catalyst’.Working remotely, you will employ telephone, email, web-comms (e.g. Zoom), post(letters etc) communications, as appropriate, to liaise with Money Mentors.Hub Debt Advisers’ casework will be subject to file review audits to ensure full CONCcomplianceThe role reports to CMA’s Hub ManagerJob DescriptionThe RolePersonalSpecification08Experience of working in the CMA affiliate network, using CatalystDemonstrable experience of working remotely, alone, on your own initiativeSpecific experience of online communication tools such as ZoomExperience of working in a fast-paced environment Benefits advice knowledge and experienceFull training will be provided during the probation/induction period for thespecifics of the role.RequirementsDesirableThe candidate must be able to verbally assent and practically demonstrateCMA’s Christian values. You will be of Christian faith; this appointment issubject to this criteria under GOR exemption. Have an informed understanding of the personal debt landscape in the UKYou will have a minimum of two years current experience as a practicing debtadviser, having seen a minimum of 50 clients with a range of debt solutionsYou will have successfully completed training to a Debt Advice Caseworker levelon an accredited programme such as CMA’s Casework/Specialist trainingYou will be an Approved Intermediary Confidence and demonstrable experience in managing a large caseload andrapid turnover of clientsIf working from home, you will have access to a reliable internet connectionFamiliarity with Microsoft Office and Google Suite, email and general internetusageEmotional resilience for dealing with clients remotely HOW TO APPLYApplicationProcessInformal enquiries can be made to: claire@communitymoneyadvice.comTo apply for this role, please submit a letter outlining your interest andrelevant experience and a current C.V. topersonnel@communitymoneyadvice.com The closing date for applications is Friday 6 March 2026 at 5:00pmthThe role is expected to commence from 1 April 2026st09Community Money AdviceCommunity Money Advicec/o Illuminate,18 Wyle Cop,ShrewsburySY1 1XB       01743 341929       info@communitymoneyadvice.com       www.communitymoneyadvice.com Authorised and regulated by the Financial Conduct Authority FRN 843835Charity Number: 1111436