Housing Triage Worker

Apply before 9am on 29 June 2026.

Job summary

Salary

£26607

Location

Gateshead

Workplace

Office based

Contract

Permanent

Hours per week

37

How to apply

You can check for more information and how to apply.

About the role

About the role

We’re looking for a Housing Triage Worker to join our Legal Services team and help people get the right support when they need it most. This is a fast-paced, rewarding opportunity for someone who brings empathy, confidence and great organisation to every client interaction.

What you'll do

· Manage initial appointments and triage referrals

· Assess legal aid eligibility and complete paperwork

· Maintain accurate case records

· Support clients with housing and related issues

· Deliver outreach across the region

What we're looking for

· Strong customer-facing experience and excellent communication skills

· The ability to explain complex information in a simple, supportive way

· Great organisation and time management

· A sharp eye for detail and quality

· The confidence to build positive relationships with clients and colleagues

· Housing advice experience is a plus

Hours: 37 per week

Location: Office-based with travel across Gateshead, Sunderland, South Tyneside, Durham and Newcastle

Start Date: 27th July 2026

Why join us?

If you’re ready to use your skills to support people through challenging situations and want to be part of a team that makes a real impact, we’d love to hear from you.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.