Housing Support Worker

Job Title: Housing Support Worker

Reports To: Team Leader / Service Manager

Hours: The role is primarily worked Monday to Friday, 9am–5pm, with
occasional requirements to work outside these hours

Service Areas:  Veterans, Single Homelessness, Supported Housing, and
related services.

Primary Focus
The Housing Support Worker is responsible for delivering high‑quality,
trauma‑informed, strengths‑based support to residents within supported
accommodation. The role focuses on helping individuals develop daily living
skills, maintain safety and wellbeing, and move towards independence.

Scope & Accountability
The Housing Support Worker holds responsibility for day‑to‑day support delivery,
ensuring accurate records, responding to incidents, promoting safety and
wellbeing, contributing to risk assessments, and following safeguarding
procedures.

Financial Responsibility
Includes rent collection support, reporting arrears concerns, and assisting
residents with benefits and budgeting tasks.

Support Delivery & Practice
Encouraging independent living skills, crisis support, preparing rooms,
tenancy‑related tasks, and maintaining a safe home environment.

Discipline‑Specific Responsibilities
Includes mental health pathways, Armed Forces Covenant needs, youth
safeguarding, and learning disability support.

Professional Conduct: Demonstrates compassion, resilience and professional
integrity while modelling behaviours aligned with organisational values.

Operational Delivery; Support Needs Expertise; Safeguarding & Risk; Data & IT
Systems inc; Multi‑Disciplinary Coordination; Professional Conduct.

Other: -

•  To foster the Mission, Vision, Values and Christian ethos of Alabaré in a

responsible and positive way on all occasions.

•  Work towards the outcomes outlined in the Charity’s Strategy for Growth

and Resilience 2025-30.

•  We reserve the right to ask you from time to time to undertake any other

reasonable duties as required within this role.

•  To be committed to safeguarding children and young people and

vulnerable adults in line with Alabaré, Local Children’s Safeguarding
Board and Adult Care Guidelines.

•  To adhere to the list of general duties contained within the staff handbook.

The purpose of this job description is to indicate the general level of responsibility
and standards expected of the post.  The detailed duties may vary or develop
over time according to needs without changing the nature or level of
responsibility of the post.

The job role as described will be reviewed from time to time and where
necessary be amended. This Job Description also forms the basis at the annual
discussion of the Charity’s Appraisal Programme.

Name…………………………………………………………..

Signed ………………………..……………………………….

Dated…………………………………………………………..

Alabaré Registered in England No. 2604011  Registered Charity No. 1006504
Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD

Person Specification – Housing Support Worker ** A = Application I =
Interview **

Category

Criteria

Skills

Skills

Skills

Knowledge

Knowledge

Knowledge

Essential IT skills,
including ability to
use
organisational
digital systems.

Crisis
management,
de‑escalation and
confident
decision‑making.

Ability to work
collaboratively,
communicate
clearly and
maintain
professional
boundaries.

Understanding of
homelessness,
trauma, complex
needs and
safeguarding.

Knowledge of
Health & Safety,
Fire Safety and
statutory
compliance.

Understanding of
multi‑disciplinary
pathways and
supported
housing.

E/D

E

Assessment

A/I

E

E

E

E

E

I

I

A/I

I

A/I

Experience

Experience

Values

Values

E

E

E

E

Experience in
supported
housing, care, or
multiple‑needs
services.

Experience
supporting rent
processes,
benefits or
tenancy‑related
tasks.

Commitment to
trauma‑informed
practice and
positive team
culture.

Demonstrates
resilience,
compassion and
professional
integrity.

A/I

A

I

I