Housing Support Worker

Phoenix HoSTS supported tenancy service

Fixed Term to 31/03/2027

 The Role

We are searching for an inspirational Housing Support worker who will work with a small cohort of individuals with varying needs such as offending history, substance misuse, mental health, learning difficulties who have been housed in temporary and independent accommodation across two locations.

You will work alongside and coordinate a number of partnership agencies to provide holistic support plans, and provide information, advice and guidance to offer individuals housed in the scheme every opportunity to maintain their accommodation.

About You

The successful candidate will have knowledge of accommodation provisions and associated services and/or experience of working with individuals with complex lives. You will have the ability to positively empower and motivate. The ideal candidate will have excellent communication skills, good problem solving and analytical skills. Lastly, we are looking for an individual with experience of working as part of a team with a holistic approach to service delivery.

An Enhanced DBS check will be required for this role.

Your Rewards

• Starting salary of £24,637
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures 
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities. 

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Our managers and leaders are guided by a shared set of qualities that shape how we work with colleagues, partners and the people we support. These are: BRAVE, HONEST, VISIBLE, VISIONARY, NURTURING and COLLABORATIVE. These qualities underpin our approach to inclusive leadership, accountability and compassionate practice across Phoenix Futures and support the development of a value aligned culture.

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