Housing Support Officer

We value your privacy

We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies.

Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ...

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

• Cookiecookieyes-consent
• Duration1 year
• DescriptionCookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors.

• CookiewpEmojiSettingsSupports
• Durationsession
• DescriptionWordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly.

• Cookie__cf_bm
• Duration1 hour
• DescriptionThis cookie, set by Cloudflare, is used to support Cloudflare Bot Management.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

• Cookie_cfuvid
• Durationsession
• DescriptionDescription is currently not available.

YMCA Cardiff

Find a Service

Close

Main duties

• To provide a wraparound, trauma informed support service that is consistent and person led, and to engage in non-institutional work practices whilst ensuring the safety and management of all alongside the building. Specific responsibilities:
  a)
  To be the first point of contact from referring agencies and to liaise with the Local Authority and allocate accommodation in line with the organisation’s eligibility criteria to maximise occupancy.
  b)
  To carry out, review and document risk assessments in line with procedure.
  c)
  To carry out individual assessments to identify service users’ needs and hopes and to work alongside the service user to meet these by providing information, advice and guidance that enable service users to make informed decisions. You will also represent and advocate with/for service users when appropriate to do so in line with procedures.
  d)
  To make referrals to and liaise with relevant agencies and individuals with or on behalf of service users including, but not limited to housing, health, training, education and employment, welfare benefits, Social services, and criminal justice.
  e)
  To keep up to date with changes to the benefit system legislations that may impact the organisation or service users to ensure the effective rent collection across all YMCA Cardiff projects and ensure timely completion of housing benefit claims and obtaining the necessary supporting documentation to assist with benefit verification
  f) To support people to manage their finances and to maximise their income via welfare benefit checks, making new benefit applications (i.e. Housing benefit), support with budgeting, bills, rent payments and reducing any debts. To negotiate realistic payment agreements with service users taking into account financial circumstances and individual need
  g)
  To promote, implement and ensure compliance with the licence agreement/contract and rights & responsibilities documents.
  h)
  To respond to any conditions/responsibilities that are not met to ensure a safe and pleasant environment for all and to carry out full internal investigations if any incidents occur, as per procedure.
  i)
  To actively ensure the security of the building including monitoring of CCTV systems and regular physical checks
  j)
  To be certified in providing first aid and respond to any incidents as required.
  k)
  To manage the nightly occupancy of service users, ensuring that any concerns or actions are communicated to the relevant department.
  l)
  To encourage service user involvement in the development and operation of the service through facilitating consultation and participation.
  m)
  To help organise and encourage activities and any creative projects which would be of interest.

Role

Housing Support Officer

YMCA Name

YMCA Cardiff

Location

Cardiff, Wales,
United Kingdom

Job Type

Full Time, Permanent

Weekly Hours

37.5 Hours

Remote

Office Based

Location: YMCA Cardiff

Applying for: Housing Support Officer

Close

"*" indicates required fields

Close

Close

Close

Location: YMCA Cardiff

Applying for: Housing Support Officer

Close

"*" indicates required fields

Notifications