Everyone deserves a safe place to call home.
Company Limited by Guarantee number 1741926 Charity Number 287779 Registered in England as Single Homeless Project
shp Single Homeless Project
Job title: Housing Pathway Coordinator
Delegated Authority: Level 8
Team: Health Team
Responsible to: Head of Health
Responsible for: N/A
Job purpose
Everyone should be able to leave hospital with somewhere safe and suitable to go, alongside the support they need to recover and move forward.
The Homeless Pathway Coordinator works alongside patients experiencing homelessness to prevent unsafe discharge, strengthen access to healthcare and connect people with appropriate housing, social care and community support. Based within a hospital setting, the role provides practical, person-centred support from admission through to discharge and helps patients remain engaged with services afterwards.
Working closely with hospital discharge teams, local authority housing services, health professionals and voluntary-sector partners, the postholder will coordinate responses around each person’s circumstances. They will complete assessments, develop clear discharge and onwardsupport plans, make referrals and advocate for patients where systems or eligibility barriers place their health or housing at risk.
The role will also help embed an effective homelessness pathway across emergency and ward settings. This includes building strong relationships with hospital teams, sharing specialist knowledge, supporting psychologically informed practice and identifying where processes could work better for people facing multiple disadvantage.
Through accurate recording, patient and professional feedback and close partnership working, the Homeless Pathway Coordinator will help demonstrate the impact of the service and contribute to the continued development of inclusive health and discharge support.
Key accountabilities
Patient support and case management
Build trusting relationships with patients experiencing homelessness, ensuring their views, choices and priorities shape the support provided.
Manage a caseload, completing timely assessments of each patient’s health, housing, safety and wider support needs.
Work with patients and professionals to develop clear, realistic discharge and onward-support plans.
Support patients to engage with treatment, appointments, assessments and services before and after discharge.
Complete and follow up referrals to housing, primary care, adult social care, mental health, substance use and other relevant services.
Advocate for patients where barriers within health, housing or support systems place their wellbeing or discharge arrangements at risk.
Discharge coordination and partnership working
Work alongside hospital discharge, emergency and ward teams to support safe, timely and appropriate discharge planning.
Coordinate communication and actions between patients, hospital teams, local authorities and community services.
Build effective working relationships with housing providers, GPs, adult social care, health services and voluntary-sector partners.
Bring professionals together where a patient’s circumstances require a coordinated multi-agency response.
Provide clear and timely handovers to services taking forward a patient’s care, accommodation or support.
Use professional networks and case consultations to identify practical solutions when pathways become delayed or unclear.
Safeguarding, risk and information management
Identify and respond to risks affecting patients’ health, safety, accommodation or ability to engage with support.
Contribute to risk-management plans and safeguarding referrals, escalating concerns in line with SHP and hospital procedures.
Obtain informed consent and share information appropriately, proportionately and securely.
Maintain accurate and timely records of assessments, actions, risks, referrals and outcomes.
Work in line with safeguarding, health and safety, confidentiality, UK GDPR and relevant information-governance requirements.
Pathway development and impact
Help establish and promote the homelessness pathway across hospital and community services.
Identify gaps, delays and barriers within discharge and support pathways and contribute practical solutions.
Develop and maintain effective referral routes, guidance and working arrangements with partner services.
Share knowledge with hospital colleagues to strengthen understanding of homelessness, multiple disadvantage and psychologically informed practice.
Record agreed service data and contribute to reports demonstrating activity, outcomes and impact.
Use data, case learning and patient and professional feedback to support continuous service improvement.
Co-production and professional practice
Create opportunities for patients and people with lived experience to influence the development of the pathway.
Promote dignity, choice, equity and inclusion throughout all areas of practice.
Participate in team meetings, supervision, reflective practice and relevant multi-agency forums.
Work collaboratively with colleagues across SHP’s Health Team and wider services.
Undertake other reasonable duties consistent with the purpose and level of the role.
Miscellaneous
SHP is at discretion to amend your responsibilities and, in addition to these, you may be required to perform other duties as may be required for the efficient running of the organisation.
To create inclusive working environments and cultures to enable colleagues and clients to feel safe and empowered to achieve their full potential.
Technical and professional know-how needed for position
When completing your application, you will be required to address (using examples) some of the points below
Experience and Knowledge
Experience of providing person-centred support to people experiencing homelessness, multiple disadvantage or significant barriers to accessing services.
Experience of managing a caseload, completing assessments and coordinating support around an individual’s needs and priorities.
Experience of working effectively with professionals across health, housing, social care or other community services.
Knowledge of the health inequalities and barriers to treatment experienced by people who are homeless or insecurely housed.
Knowledge of safeguarding, risk management, confidentiality and appropriate information sharing when supporting adults.
Understanding of housing and homelessness systems, including relevant rights and entitlements, or the ability to develop this knowledge quickly.
Skills and Abilities
Ability to build trust and maintain engagement with people who may have experienced trauma, exclusion or poor treatment from services.
Ability to develop clear, realistic and collaborative support and discharge plans that lead to meaningful action.
Strong communication and advocacy skills, with the confidence to work constructively across professional and organisational boundaries.
Ability to respond calmly to changing circumstances, balance competing priorities and make sound decisions within the responsibilities of the role.
Strong written, recording and data-management skills, with the ability to produce accurate reports and identify learning from outcomes.
Ability to recognise systemic barriers, develop practical solutions and contribute positively to service improvement.