Housing Options Site Lead

Housing Options Site Lead

Location:

Multiple sites across our housing portfolio

Responsible to:

Housing Options Manager

Responsible for:  Housing Options Officers

Annual leave:

33 days including bank holidays

Other Benefits:

Interest free season ticket loan, free confidential telephone
counselling service and a contributory pension scheme.

Salary:

Hours:

£32,164

35 hours per week Monday – Friday

The post holder will be required to be part of the on-call rota.

Job Purpose:

The post holder will be accountable for the day-to-day operational
running  of  a  specific  Housing  Options  Service  at  their  allocated
Housing  Site  with  occasional  responsibilities  across  our  Housing
Portfolio. This includes the management and development of the
Housing  service  at  the  allocated  site  and  the  Housing  Options
Officers. They will ensure their team provides quality information,
advice  and  guidance,  helping  young  people  to  build  a  future  of
their  choosing  on  their  journey  to  independence.  They  will  be
responsible for ensuring our housing team are well trained in line
with continuous professional development, that safeguarding, and
incidents  are  reviewed  for  lessons  learnt  and  that  the  housing
service operates in line with current legislation.

Job Context:

Our  Housing  service  offers  a  temporary  accommodation  solution  to  young  people
experiencing  homelessness  across  3  housing  projects  in  Hackney,  Islington  and
Haringey with two moves on homes in North London. The accommodation projects are
open 24/7 – 365 days a year.

1.

Duties and Responsibilities

Housing Management

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To take the lead of the day-to-day operation of the site and ensure that the site is
operating at a consistently high standard.
Ensure the Housing Options Officers are keeping Inform database up to date and
that key work sessions are happening in line with KPIs and outcome star.
Produce comprehensive rotas that appropriately staff the service with a balance of
colleague wellbeing and working time directive.

•  Oversee and ensure the implementation of the Quality Assessment Framework to

best practice standards

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to

contract

requirements  with  our

that  we  are  adhering

To  contribute  and  support  the  development  and  reviewing  of  housing  policies,
processes, and procedures to ensure the effective running of the housing projects.
•  Deliver  our  Vision,  Mission  and  Values  through  quarterly  plans  detailing  specific
objectives, activities and anticipated outcomes in line with our housing models.
Ensure
partners/stakeholders.
To be responsible for incidents, safeguarding and complaint management and report
in  line  with  YLCAN  London  City  and  North  policies  and  procedures,  ensuring  all
incidents  and  complaints  are  investigated  and  sanctions  are  given  when
appropriate.
To  oversee  the  evictions  and  abandonments  procedure  and  review  in  line  with
housing legislation and best practice.
 To manage the YLCAN’s Housing stock to a high standard and ensure that repairs
are actioned in accordance with set targets and standards and take corrective action
where repairs are not carried out or below standard
To ensure your teams are carrying out pre-void inspections, reporting void works
and conducting risk assessments and move in criteria assessments.
Inspire the team and initiate a creative, innovative, and person-centred approach
to  working  with  young  people  that  aligns  with  our  commitment  with  creating  a
Phycological informed environment.
Ensure  the  team  can  offer  advice  and  guidance  to  residents  on  their  welfare
entitlements.
Ensure the team supports residents in sustaining their license agreement.
Ensure that all records and databases are kept up-to-date, and that information is
input in a timely and accurate manner.
Ensure the smooth-running of the Housing Options workstream across all sites and
effectively report serious incidents or concerns to the Housing Options Manager.

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•  Collate and write housing management reports as specified by management.
•  Review case files of the residents and ensure they are receiving the help in line

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with policy and procedure.
To ensure that all relevant Core, CRF and CSS forms are completed and inputted
digitally throughout the year, in line with central government regulations.
To ensure that all monthly quality checks are completed

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•  Work collaboratively with your team to implement the Foyer accreditation and

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embed a Psychological Informed Environment.
To be responsible for the safety and security of the housing accommodation by
reviewing policies, procedures and our partnership with our night team
contractors.
Liaise with all statutory agencies in line with housing legislation
To ensure that the management of the service is responsive to the needs and
demands of residents
Ensure that all accommodation projects are adhering to GDPR in line with the
suite of policies.
Ensure that the Housing Options Officers are receiving monthly one to ones,
annual performance reviews and the housing model is being followed

External Agencies

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To review and implement the referral processes
Ensure you network with and have effective communication with external referral
agencies, private landlords or other sources.
To source new residents via networking

Licence Agreement

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To ensure licence agreements are always in line with legislation and best practice,
ensuring breaches are managed effectively and promptly.
To ensure that the move-in pack and policy and procedure are reviewed yearly and
are being adhered to at all times.
To ensure that the H & S room checks are completed, and warnings are issued in
line with the policy and procedure.
To be responsible for maintaining strong links with a range of stakeholders in order
to maximise referrals and opportunities for YP.

Income Maximisation

•  Deliver a robust monitoring mechanism ensuring maximisation of occupancy in line

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with a void management plan
Support the production of a monthly reports for the Head of Housing Ops on all KPIs
including, rental income, void levels, maintenance issues, employee relations and
Incidents/Safeguarding/Complaints.

Resident Involvement

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Support the development and implementation of a resident’s engagement strategy
with the Housing Site Lead – Residents Pathway.
Support the development and management of resettlement
activities/opportunities for vulnerable young people in collaboration with the
Housing Site Lead – Residents Pathway.

•  Monitor, report and improve levels of customer satisfaction, by ensuring the
relevant KPI’s are set and monitored In line with the Housing Site Lead –
Residents Pathway.

Regulatory Standards and Compliance

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To  ensure  all  staff  work  in  line  with  the  organisation’s  Child  Protection  and
Safeguarding policies and procedures.
To support the development of a Housing Services that is in line with the Housing
Regulation Framework guidelines and to assist in any Inspections.
Perform regular quality checks throughout the accommodation projects
Ensure  safeguarding  matters  are  appropriately  managed  in  accordance  with  the
organisation’s Safeguarding Policy and Procedure.
Be  aware  and  have  knowledge  on  current  Levelling  Up  policies  and  the  Housing
White Paper.

Staff Management

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Provide line management to the Housing Options Officers and ensure that staffing
levels  are  always  appropriate,  in  line  with  YLCAN  procedures.    This  will  include
managing annual leave, time off in lieu, sickness, timesheets, rotas, regular work
reviews, recruitment and selection of new staff and performance within the team.
Identify,  develop  and  implement  appropriate  training  programmes  for  staff
including  awareness  of  working  with  young  people,  complaint  handling  and
customer care skills.
Ensure effective duty rota development and implementation in liaison with your line
manager. To monitor the performance of the Site Leads including all housing staff
on their conduct, wellbeing, and caseload.
Ensure that YLCAN policies and procedures are understood and implemented by
the housing department.

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2.
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Ensure the team are receiving the essential training and a personal development
plan is devised for all.
Ensure the team operate in line with professional boundaries at all times.

Other

Lead the Housing Needs Team and develop a robust and professional employee
culture across all sites
Support the streamlining of services so all accommodation projects and move on
properties are working in line with the same policies and procedures.
To represent the organisations at external forums and meetings.

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•  Maintain  and  develop  the  processes  and  procedures  of  best  practice  for  care,

support and supervision for vulnerable young people.

•  Maintain a thorough knowledge of housing legislation and seek to stay up to date

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with the White Paper for housing and levelling up.
To undertake other duties commensurate with grade and status.
To  arrange  and/or  cover  at  any  Housing  site  for  holiday  or  sickness  within  the
housing department.

•  Carry out all duties with due regard to the ethos, aims and purposes of YLCAN and

its Christian basis.

3.
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Scope and limits of authority

To be responsible for ensuring effective Housing Options Service operating a high
standard of supported accommodation in line with processes across all
accommodation projects 24/7.

•  Develop and seek smarter ways of working across the service IT applications,

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particularly INFORM.
Ensure your team are working to the YLCAN code of conduct and employee
relation issues are dealt with promptly in line with our HR policies.

•  Manage and cultivate a flexible and open to change Housing Options Service.

Personal Specification -Housing Options Site Manager

Knowledge and Qualifications

Educated to Level 4 or equivalent in Housing or relevant experience

Knowledge, understanding and awareness of

Essential

Essential

•  Health and safety provisions and requirements in a residential project.
•  Current housing legislation and regulations (Levelling Up & White Paper)
•  Safeguarding
•  Void Management

Understands Housing Income Streams and void management

Essential

Has an understanding of the psychological informed environment approach?

Essential

Experience

Experience of working within a psychological informed environment.

Three years’ experience of working within the housing sector.

Experience of handling complex employee relation issues.

Experience of dealing effectively with difficult client groups.

Significant experience of managing conflict

Desirable

Essential

Essential

Essential

Essential

Experience of meeting performance standards and key performance indicators.

Essential

Abilities and Skills

Ability to manage and motivate staff effectively and to promote good team work.

Essential

Excellent  communication  skills  with  the  ability  to  produce  timely  and  accurate
reports in line with deadlines.

Essential

Ability to work constructively as a leader of a team and within a multi-agency
framework.

Essential

Relationship Building – ability to develop and maintain constructive relationships
with key internal and external stakeholders.

Essential

Ability to organise self and others to maintain high standards of service and lead
teams to desired goals, using own initiative.

Essential

Excellent organisational and problem-solving skills.

A commitment to equal opportunities in service delivery and diversity in
employment practices.

Essential

Essential

IT proficiency including working with database systems.

Essential

Willingness to work flexibly in response to changing organisational requirements.

Essential