Listed today
Position title
Housing Officer
Description
Provide a professional frontline, tenant focused, housing and neighbourhood management service to the charity's housing portfolio and specialist accommodation, in close cooperation with your manager, colleagues, tenants and partner agencies.
All duties will be carried out in a manner that upholds Zetetick’s BEDROCK values – Belonging, Equality, Dignity, Respect, Opportunity, Care and Knowledge.
- To apply, send your CV and a cover letter to hr@zhc.org.uk
- Applications are considered on a rolling basis and this vacancy will be taken down once filled
- See the link for a full job description
Responsibilities
- Provide excellent comprehensive services to tenants, care partners homes and neighbourhoods in line with Zetetick’s vision and values, policies and procedures.
- Manage specified tenancy requirements including pre and post sign up actions, rent collection, income recovery, void turnaround, estate inspections and tenancy/lease enquiries – ensuring prompt and effective responses.
- Investigate allegations of tenancy breaches, such as anti-social behaviour, hate crime and domestic abuse in a sensitive manner, taking robust action when required.
- Prepare and assist the presentation of cases for legal action in court, liaising with colleagues and solicitors as appropriate.
- Report repairs in a timely manner using Pyramid, the Zetetick housing management system
- Monitor delivery and standard of repairs, ensuring it meets Zetetick’s quality expectations.
- Build and manage effective relationships with internal and external customers, colleagues, partners, agencies, contractors and consultants to support excellent service delivery.
- Assist our finance teams in setting and monitoring service charge payments received and where required, take appropriate action to ensure that monies owed are collected within a timely manner.
- Proactively manage contractors and other services to deliver high quality estate services e.g. cleaning, window cleaning contracts, furniture repairs/replacements for new and existing homes.
- Proactively manage care and support service providers in our homes, ensuring appropriate risk and other plans are in place for tenants, service levels agreements are in place and clear on responsibilities, standards and services.
- Carry out timely property inspections and homeliness visits as agreed, taking prompt action to resolve any issues, working closely with Zetetick colleagues across the business to ensure safe, comfortable and happy homes.
- Ensure health and safety and compliance checks are carried out and prompt follow on actions are taken to ensure customers remain safe in their homes. Maintain accurate records using Pyramid, the Zetetick housing management system
- Ensure that all properties hold an appropriate Fire Risk Assessment, that any actions identified are addressed and monitored in line with Zetetick’s expectations, ensuring that Care Providers carry out relevant checks to ensure the safety of our tenants so this can be recorded using Pyramid, the Zetetick housing management system
- Where applicable, to assist in ensuring that properties that are subject to the House in Multiple Occupancy (HMO) licensing standards meet these standards and that an HMO licence is granted.
- To be an active presence on a designated patch, traveling to meet tenants in their homes as required, ensuring that tenants and care partners feel supported and able to access the services offered by Zetetick during their tenancy journey.
- To actively work with colleagues across the business to identify and implement positive ways to increase tenant participation and voice in the Charity’s work.
Hiring organization
Employment Type
Full-time
Job Location
Croydon
Base Salary
£32,063
Date posted
June 1, 2026
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