Empowering

Inclusive

Committed

Location Hackney

Salary £30,703 - £31,507 pa

Permanent/Full time/37.5 hours per week

This is a Permanent, Full time vacancy that will close in 9 days at 10:00 GMT.

About The Role

Are you interested in working in a role which makes a lasting difference to the lives of vulnerable adults in London? 

We have an exciting role available to join the team at Mare Street, where you can develop valuable skills and experience while playing a key role in providing support to St Mungo’s clients.

Mare Street Hostel is located in Hackney and provides 68 placements for men and women aged 18-65yrs. The service offers medium - high support for men and women with a Hackney connection at risk of homelessness or rough sleeping and have additional support needs which include substance use, mental health and those with longer term complex needs.

What you will do 

In the role of Housing Management Assistant, you will be the first point of contact at reception for St Mungo’s clients and visitors and have the opportunity to create a welcoming and supportive environment within the project. Other responsibilities will include:

• Work alongside the team to provide a person-centred support to residents and clients.

• To provide excellent customer service at first contact and reception, including handling phone calls, post, and all reception enquiries.

• To support with collecting and recording weekly service charges, maintaining resident rent records and ensure that arrears are managed in line with the project’s policy.

• To report any maintenance issues and follow up promptly; clearing and preparing void rooms.

• Coordinating important Health and Safety checks and other administrative duties.

Working days will be 8.00am to 4.00pm Monday to Friday (including Bank Holidays)

About you 

This is a fantastic role for people looking to develop a career in the sector. If you can demonstrate the below, we encourage you to apply!

• Excellent communication skills, and some experience of dealing directly with the public and/or clients or customers in a busy service environment.

• Personal experience of homelessness and/or an understanding of; and empathy for the issues faced by people experiencing homelessness.

• A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.

• Good organisational skills, with basic IT and admin skills.

How to apply 

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 20th Jan 2026 

Interview and assessments on: w/c 26th Jan 2026 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.

Below are some of our key focus areas to improve both our candidate and colleague experience:

• A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.
• Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
• A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
• Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.
• In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website.

Want to find out more? Click here to visit our .

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.

These include:

• Agile working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 28 days annual leave rising to 31 after five years’ service.
• Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
• Financial wellbeing platform offering loans, advances and saving options.
• Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
• Employee Assistance Programme and access to SmartHealth app – 24/7 GP appointments, health checks and nutrition advice.
• Cycle to Work scheme and interest free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

Want to find out more? Want to find out more? Click here to visit our Work For Us page.

At St Mungo’s we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That’s why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo’s.

These include:

• Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
• Steps into Management programme to support colleague progression.
• Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

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Published

3 days ago

Closing

in 9 days

{Expiry}