Housing Assistant

Molendinar Park Housing Association

30,426 per year (pro rata)

Glasgow

Full-time

17th February 2026

Listed 1 day ago

Application Pack
Housing Assistant

Closing date:
Wednesday 17th February 2026
Intended Interview Date:
Monday 23rd February 2026

Molendinar Park Housing Association, 3 Graham Square, Glasgow G311AD

Tel: 0141-564 5256 • E-mail: admin@molendinar.org.uk • Web: www.molendinar.org.uk

Registered in Scotland - 2400 R (S) • Registered Scottish Charity SC043725 • Registered Property Factor PF000125

Contents

Welcome to Molendinar Park Housing Association ............................................... 2

1. Background .............................................................................................. 3

2. Our Strategic Objectives ............................................................................. 5

3. Our Staff Structure .................................................................................... 6

4. Job description – Housing Assistant ............................................................. 7

5. Person Specification – Housing Assistant (Grade 5) ...................................... 9

6. Molendinar Park HA Privacy Statement for Candidates ................................. 10

Welcome to Molendinar Park Housing Association
We’re excited that you’re interested in joining our team. This role offers the
opportunity to contribute to our wee team, you’ll be contributing to quality housing
support for our tenants and making a positive impact in our communities.

In this pack, you’ll ﬁnd information about the job description, the background of
MPHA, and the person speciﬁcation for the housing assistant role, to help you
understand what we’re looking for and how you can bring your skills and enthusiasm
to the role.

We look forward to receiving your application.

If you have any questions about the role please call Susan Paton for an informal and
conﬁdential chat 0141 564 5256 or susanpaton@molendinar.org.uk

1. Background

MPHA is a registered social landlord, a Scottish charity and registered property
factor. We are led by a voluntary Management Committee that currently has eleven
members: ten members who live locally, of which ﬁve are MPHA tenants. MPHA
owns 497 properties and provides factoring services to 250 owner-occupiers. We
also manage 78 shared ownership properties.

Since our formation in 1993 MPHA has built 268 new ﬂats and renovated a
tenement building in the Bellgrove area. The Association has won several awards for
its developments in Bellgrove. In 1999 we purchased a Sheltered Housing Complex
in Castlemilk and a small development around Finnart Square in Bridgeton from
Scottish Homes. A year later we purchased 350 houses from Scottish Homes in
Dalmarnock.

Our communities have high levels of deprivation and inequality. Glasgow’s east end
is also home to high levels of housing-led regeneration, and there has been a
sustained increase in population which is continuing due to current new build
development by social landlords and private developers.

Since 2020, MPHA and its tenants, like all other social landlords, have been
confronted with a series of unexpected and signiﬁcant challenges. Our response to
the pandemic was swift and effective: we maintained services to our tenants
throughout, whilst complying with all legislative requirements and good practice
advice. We achieved compliance with new ﬁre safety and energy efficiency
standards as required and did not build up a signiﬁcant backlog of routine or
planned maintenance work. Our arrears were managed successfully and did not
increase. No staff were furloughed; our staff supported tenants effectively whilst
also working ﬂexibly and constructively from home. We maintained good working
relationships with our contractors, most of whom are local, and their co-operation
was critical to our successful maintenance of responsive and planned maintenance
services and sustained good performance. Our ability to adapt and respond
successfully to these unexpected challenges is rooted in the solid foundations that
underpin this Business Plan:

• Strong governance
• An experienced and committed staff team
• Excellent performance results for service delivery
• Very high levels of tenant satisfaction with our services
• A positive attitude to making changes and improving how we work
• Low levels of debt and a healthy cash position, which will enable us to invest in
tenants’ homes, maintain affordable rents and stay resilient in the face of
economic uncertainty.

We have a vision and mission for the future, as set by the Management Committee:

Molendinar Park Housing Association aims to sustain and create thriving communities across
all of our stock areas. We will do this by:
• Pursuing excellence in service delivery for our customers
•
• Being open and accountable to our tenants
•

Investing effectively in our tenants’ homes and neighbourhoods

Investing in our people

We will be satisﬁed that our Mission and Vision are being achieved with these results:

Pursuing excellence in service delivery for our customers

Our tenants and customers are satisﬁed with their homes, neighbourhoods and
our services. We respond quickly to repairs and complaints which we aim to resolve
‘right ﬁrst time’. Our performance is in the top quartile for the sector.

Investing effectively in our tenants’ homes and neighbourhoods

Our planned and cyclical maintenance services are delivered to meet all
national standards and ensure tenants’ homes are affordable and as efficient,
warm and secure as possible.

Being open and accountable to our tenants

We talk to our tenants and agree standards for our services that reﬂect what
is important to them. We report our performance regularly to our tenants and
consult about how we deliver services to keep pace with changing needs and
expectations.

Investing in our people

We empower our staff to deliver excellent services to our tenants and
customers through continuous support, learning and professional
development. Our Management Committee has an appropriate range of
relevant skills, knowledge and experience and all members take part in
ongoing learning and development.

2. Our Strategic Objectives

The Management Committee has set six strategic objectives which are:

SERVE

our tenants by by providing
quality, affordable homes,
managed and maintained
to the highest standards.

INVEST EFFECTIVELY

in our tenant's homes.

ENGAGE

openly and constructively
with tenants and
residents.

CREATE & SUPPORT

DELIVER

communites that are
desirable and sustainable
across all of our stock
areas.

our promises and
priorities, by making sure
MPHA is well governed and
financially sustainable.

INVEST IN OUR PEOPLE

to ensure high quality
service delivery and
effective governance.

Successfully achieving these strategic objectives will be evidenced as follows:

1. Serve our Tenants – we provide affordable, well-managed homes which

comply with all relevant safety and quality standards. We are responsive to our
tenants and seek to understand and meet their expectations in what we do and
how we operate.

2. Invest Effectively – we plan our maintenance programmes to ensure that

our tenants’ homes continue to be high quality, desirable and safe places to live.
We support local contractors by working with them to deliver our services
and sustain the local economies. We learn from innovation and use our
experience and knowledge to ensure that we deliver value for money for our
tenants and customers.

3. Engage Openly – we communicate effectively and constructively with
our tenants and residents. We consult with our tenants about the ways we
communicate. We ask for feedback about what we do and how we perform, and
we use this to improve and develop our services.

4. Create and support desirable and sustainable communities – we

aim to be more than a landlord by working in partnership with other agencies to
ensure our tenants and residents have access to information, advice and
support. We will support neighbourhood initiatives that are focussed on
improving community facilities and well-being. We will consult with our tenants
about how they would like us to do this, recognising that individual
communities have different priorities.

5. Deliver our promises – we protect our tenants’ interests by setting and

achieving high standards that are among the best in the sector. We are focussed
on being ﬁnancially sustainable whilst maintaining rents at levels that are
affordable to our tenants and generate sufficient income to meet agreed
standards and our long-term responsibilities. We ensure that governance is
strong by adopting a prudent approach to risk, being accountable to our tenants,
funders and regulators, complying with their requirements, ensuring that our
management committee and staff are well equipped to meet our objectives
through continuous learning and development.

6. Invest in our People – we provide training, support and a collaborative working
environment to attract and retain highly competent and strongly motivated staff
who are focussed on providing excellent services to tenants. We recruit
committee members who are committed to MPHA’s aims and objectives and
those of the social rented sector and who have relevant skills, knowledge and
experience and who participate in ongoing training to ensure that MPHA’s
governance and management are robust, compliant and reﬂect good practice.

3. Our Staff Structure

You will be part of a small and friendly dedicated team.

Seconded Director to
Reidvale Housing
Assocation from April-
2024

Interim Director &

Head of Asset Managent

Senior Housing Officer

Maintenance Officer

Asset Compliance
Officer

Corporate Services &
Compliance Officer

Finance Officer (P/T)

Senior Housing
Assistant

Maintenance &
Customer Services
Assistant

Customer
Services
Assistant

VACANT
Housing Assistant

Warden, Drakemire

4. Job description – Housing Assistant

Job Title:
Grade:
Salary:

Housing Assistant
Grade 5
PA13 £30,426 to PA16 £33,814 (Pay award pending April 2026)
£31,977

Responsible To:
Line Manager:

Management Committee/ Director
Senior Housing Officer

Key Aims of the Post

The key aims of the post include: -

•

•
•

To work as part of a team to provide a comprehensive housing management service and to
ensure that the excellent performance results are maintained.
Develop and maintain knowledge of our tenants and housing stock to enable a tailored
approach to service requirements.
To assist the Senior Housing Assistant with a range of housing management duties as detailed
in Core Tasks.
Be instinctively customer focused with a can-do attitude.
Fulfil the competency and behaviour outcomes as detailed in the person specification.

Core Tasks
Allocations
To provide the Senior Housing Assistant with assistance relating to:

•

•
•

•

•
•
•

Providing a sensitive, effective and efficient service to our tenants, housing applicants and
members of the public.
Administration tasks in relation to starting and ending tenancies.
Assist with carrying out, pre-allocation visits, accompanied viewings and the signing up of new
tenants and settling in visits.
Assessment and processing of housing applications in accordance with the Association’s
Allocation Policy.
Carry out the regular reviews of the waiting list.
Noting changes in circumstances of housing applicants.
Liaising closely with the Maintenance Section to ensure void properties are let timeously.

Estate Management and Dealing with related incidents of Anti-social Behaviour

•

•
•

•

•
•
•

Planned estate management inspections to monitor the general environment and escalating
issues to the relevant colleague, agency, or Council Service when required.
To contact tenants in relation to estate management issues.
Laise and maintain positive working relationships with the appointed contractors to ensure
standards of close, stair and landscape maintenance are adhered to.
To ensure tenants and sharing owners are aware and adhere to their responsibilities in
relation to estate management matters.
To report potential breaches of the terms of the tenancy agreement/occupancy agreements to
the Senior Housing Assistant/ Senior Housing Officer.
To liaise with others internally and externally to further develop our service.
Maintain records and files in relation to all estate management issues.
Ensure we meet all legislative requirements for tenants and residents safety.

Tenant Participation and Community Regeneration

•

Promote knowledge and awareness of the tenant participation strategy through day to day
dealings with tenants.

•
•

•

Attend meetings and community events as and when required.
Assisting the Senior Housing Assistant / Senior Housing Officer in consulting tenants on review
of key policies in accordance with the Association’s Tenant Participation strategy.
Contribute to newsletters, annual report, website and social media channels.

Welfare Rights

•

•
•
•

Keep up to date with all aspects of Universal Credit, Housing Benefit and Scottish Welfare
Fund.
Assist Money Matters Financial Inclusion Officer and the Housing Management Team.
Signpost tenants to the Money Matters Financial Inclusion Officer for assistance.
Maintain the appointment spreadsheet for Money Matters Financial Inclusion Officer
appointments.

Tenancy Sustainment

•

Support tenants to sustain their tenancies by liaising with/ referring to relevant support
agencies.
Proactively identify the causes of a tenancy being at risk, and in conjunction with the Senior
Housing Officer agree and monitor an action plan to improve tenancy sustainability.
Develop and sustain relationships with external agencies which gives individual opportunities
to help tenancy sustainment.

Systems Administration

•

Be fully conversant with the Association’s computerised systems, we use Homemaster as our
Housing & Asset Management system and Microsoft Office Packages.
Ensure that records are accurate and kept up to date.

Other
•
•

•
•

•

To provide cover for reception duties as necessary.
Comply with the Association’s Health and Safety policies and raise any unsafe conditions and
practices to their line manager.
Attend training sessions, both internal and external, as required.
Where required be available to work outwith office hours to deliver services which meets the
needs of the Association and our service users.
Any other duties specified by the Senior Housing Officer, Director or Depute Director that
would be considered reasonable within the general level of responsibility attached to the post.

5. Person Specification – Housing Assistant (Grade 5)

Experience and Qualifications

Essential Desirable

Experience within a successful Registered Social Landlord or
housing related organisation
Experience working in a busy environment with customer
facing responsibilities.
Educated to SCQF Level 5 in English and Mathematics or
equivalent demonstrable experience.
Achieved a professional qualification in housing (CIH Level 4 or
above)
Experience of dealing with nuisance and anti-social behaviour
and developing strategies to alleviate the incidences
Knowledge
Understanding of implementing tenancy sustainment
strategies
Knowledge of welfare benefits, in particular housing benefit
and Universal Credit
Demonstrate a knowledge of relevant housing legislation
A knowledge of the current regulatory framework and the
context in which Molendinar Park Housing operates
Knowledge of implementing Tenant participation or
community regeneration strategies
Skills and abilities
Excellent communication, listening and interpersonal skills
Ability to negotiate, support, empathise with tenants with
complex needs
Ability to develop good relationships with staff and external
agencies to achieve sustainable solutions to the tenants you
service
Excellent administration skills and the ability to prioritise your
workload
Ability to work under pressure with minimum supervision
A commitment to Equalities and Diversity
Other
Full Clean Driving Licence and access to your own car
Flexibility in working arrangements (willing to work outside
normal working hours when required)
Access to home working – hybrid working

Essential Desirable

X
X

Essential Desirable

X
X

Essential Desirable

6. Molendinar Park HA Privacy Statement for Candidates

HOW WE USE YOUR PERSONAL INFORMATION
(EMPLOYMENT APPLICANTS)

We, Molendinar Park HA, are the controller of the personal information that we hold about you.
This means that we are legally responsible for how we hold and use personal information about
you. It also means that we are required to comply with data protection laws when holding and
using your personal information. This includes providing you with the details contained within
this statement of how we hold and use your personal information, who we may share it with and
your rights in relation to your personal information.

We have appointed a Data Protection Officer (DPO), Daradjeet Jagpal, who ensures that we
comply with data protection laws. If you have any questions about this statement or how we
hold or use your personal information, please contact the DPO by: e-mail at molendinar-
dpo@infolawsolutions.co.uk; telephone on 07307 051 295; or writing to: The Data Protection
Officer, Molendinar Park Housing Association Limited, 3 Graham Square, Glasgow, G31 1AD.

You can also contact us by: e-mail at admin@molendinar.org.uk; telephone on 0141 564 5256;
or writing to: Molendinar Park Housing Association Limited, 3 Graham Square, Glasgow, G31
1AD.

Your attention is particularly drawn to section 3 of this statement, which confirms that you
consent to your personal information and sensitive personal information being held and used by
us as described in section 2 of this statement.

1. What personal information do we hold and use about you?

While we anonymise applications for employment prior to assessment, we may need to hold and
use the personal information that you provide to us as part of your application and / or other
personal information that we may obtain about you from you (for example, during an interview)
and from third parties (including referees and agencies, if applicable)). This includes your:

• name;
• contact information;
• date of birth;
• gender;
•

identification documentation, such as your passport and / or driving licence;

• employment history and experience (paid and unpaid), including dates, job titles, duties,

salaries and skills gained;

• education, qualifications, training courses completed and professional memberships held

•

(including copies of certificates);
responses to questions in the application form which allow us to compare your experience,
skills and knowledge with our requirements;
relationship (if any) to our staff, Committee members, suppliers, consultants or contractors;

•
• hobbies and interests;
•
•
• nationality and immigration status and right to work in the UK (including relevant supporting

referees’ names, contact details and job titles;
results of psychometric testing (if applicable);

documentation);

• sensitive personal information about your racial or ethnic origin, sexual orientation, your

physical and / or mental health, religious or other similar beliefs and / or political opinions
(where you choose to share this with us as part of your application); and

• criminal records information, including Disclosure Scotland and / or Protecting Vulnerable

Groups scheme and / or DVLA checks (if relevant to the position that you are applying for).

The law requires you to provide certain of the above personal information to allow us to verify
your right to work in the UK and to assess your suitability for the position applied for. If you do
not provide us with this personal information, we may not be able to process your application
successfully and / or take it further.

However, you are under no obligation to provide personal information for equal opportunities
monitoring purposes and there are no consequences for your application if you choose not to
provide this to us.

2. Why do we hold and use this personal information about you?

We hold and use this personal information to:

• carry out the recruitment process and assess your application for employment;
• verify the qualifications information provided by you;
• verify the criminal records information provided by you;
• carry out right to work and other statutory background checks;
• shortlist for and arrange an interview with you (if applicable);
• comply with legal requirements when arranging an interview with you (if applicable);
• comply with our equal opportunity monitoring obligations;
• communicate with and inform you of the outcome of the recruitment process;
• obtain references about you from your referees (if applicable); and
• protect and defend our legal rights in the case of a dispute between us.

3. What is our legal basis for holding and using your personal information?

Data protection laws require us to have a legal reason for holding and using your personal
information. Our legal reasons for holding and using your personal information include:

• complying with the laws that apply to us, such as to check your eligibility to work in the UK
and to make appropriate adjustments to comply with equality and accessibility laws when
arranging an interview with you (if applicable);
taking steps to enter into an employment contract with you, if your application is successful;
and

•

• protecting our legitimate interests – in the highly unlikely event that we do not have another

legal reason, we may have a legitimate interest in handling and using your personal
information, for example, to operate and manage our recruitment process, obtain references
about you and to defend our position in legal claims. In those circumstances, we will always
consider your legitimate interests in the protection of your personal information, and will
balance those against our own legitimate interests in handling and using your personal
information for the purposes described in section 2 of this statement.

In very limited circumstances, we may rely on your consent as the legal reason. By providing us
with your personal information and sensitive personal information (including your racial or ethnic
origin, sexual orientation, your physical and / or mental health, religious or other similar beliefs
and / or political opinions) and the personal information and sensitive personal information of
other individuals (including your referees), you:

• consent to it being used by us as described in section 2 of this statement; and
• confirm that you have informed the other individuals if they are of 12 years old and above of

the content of this statement and they have provided their consent to their personal
information and sensitive personal information being used by us as described in section 2 of
this statement.

You and the individuals have the right to withdraw your consent to us holding and using your and
their personal information and sensitive personal information by contacting us. Once you / they
have withdrawn your / their consent, we will no longer use your / their personal information and
sensitive personal information for the purpose(s) set out in section 2 of this statement, which you
originally agreed to, unless we have another legal reason for doing so.

4. Who do we share your personal information with?

We may share your personal information with the following organisations for the purposes
described in section 2 of this statement:

• our consultants, advisers and IT service providers;
• our solicitors;
• our lenders;
• your referees; and
• Disclosure Scotland.

5. How long do we keep your personal information?

We keep the personal information that we obtain about you during the recruitment process for no
longer than we need to meet any legal, accounting, reporting or regulatory requirements.

We keep recruitment information (including interview notes) for 6 months after the recruitment
process has been completed. We will only keep recruitment information for longer than this if
your application for employment is successful (we will only keep the recruitment information that
is relevant to your employment).

We may also retain your personal information if you indicate to us that you wish us to do so in
case a further similar opportunity arises in the future.

More information is contained in our data retention policy, which is available by contacting our
DPO.

6. What rights do you have in relation to your personal information that we hold and

use?

It is important that the personal information that we hold about you is accurate and current.
Please keep us informed of any changes. Under certain circumstances, the law gives you the
right to request:

• A copy of your personal information and to check that we are holding and using it in

accordance with legal requirements.

• Correction of any incomplete or inaccurate personal information that we hold about you.
• Deletion of your personal information where there is no good reason for us continuing to hold
and use it. You also have the right to ask us to do this where you object to us holding and
using your personal information (details below).

• Temporarily suspend the use of your personal information, for example, if you want us to

check that it is correct or the reason for processing it or to stop us from using your personal
information altogether if we have committed a breach of data protection laws.

• The transfer of your personal information to another organisation, for example, the transfer of

your training record to a future employer.

You can also object to us holding and using your personal information where our legal reason is
a legitimate interest (either our legitimate interests or those of a third party).

Please contact our DPO if you wish to make any of the above requests. When you make a
request, we may ask you for specific information to help us confirm your identity for security
reasons. You will not need to pay a fee when you make any of the above requests, but we may
charge a reasonable fee or refuse to comply if your request for access is clearly unfounded or
excessive.

7. Feedback and complaints

We welcome your feedback on how we hold and use your personal information, and this can be
sent to our DPO.

You have the right to make a complaint to the Information Commissioner, the UK regulator for
data protection, about how we hold and use your personal information. The ICO’s contact
details are as follows:

Telephone: 0303 123 1113

Website:

https://ico.org.uk/concerns/

If you would like to receive this statement in alternative format, for example, audio, large print or
braille, please contact us.
8. Updates to this statement

We may update this statement at any time, and we will provide you with an updated version
when required to do so by law.

Last updated: September 2023

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