Housing Advisor (Allocations)
Job Introduction
Housing Advisor (Allocations)
Salary: £32,268 - £33,989 per annum plus excellent benefits (The salary advertised reflects the pay award effective from 1st April 2026)
Location: Walsall, West Midlands (minimum two days in the office depending on business needs)
Contract: Permanent, Full time, 37 hours per week
Closing Date: 7th April 2026
Interview Date: 20th April 2026
At whg, we are committed to providing safe, sustainable homes and delivering excellent services to our customers. We are now looking for a Housing Advisor (Allocations) to join our team and play a key role in helping customers access housing while ensuring our homes are let efficiently and effectively.
As a Housing Advisor, you will provide a comprehensive allocations service, supporting customers throughout their journey from processing applications and answering queries to ensuring our empty homes are let quickly, efficiently and sustainably.
You’ll be passionate about delivering excellent customer service, working collaboratively with internal teams and external partners to achieve the best outcomes for our customers and communities.
Main job responsibilities:
- Allocate homes in line with whg’s Allocations Policy
- Maintain an accurate and up-to-date housing register
- Ensure empty properties are let efficiently, sustainably and with a strong customer focus
- Effectively advertise and market available homes
- Provide clear, accurate and timely information to customers regarding their applications
- Respond to customer queries and support them throughout the allocations process
- Work in partnership with Local Authorities and external agencies
- Prepare tenancy agreements and supporting documentation for sign-ups
- Maintain accurate lettings data in line with performance and financial targets
- Process mutual exchange applications in line with legislation and policy
- Work closely with internal teams to minimise void periods and maximise efficiency
- Support the team in achieving overall lettings targets
- Continuously review and improve working practices to enhance service delivery
- Deliver against KPIs and individual performance targets
We're looking for someone who has:
- A good standard of education at Level 2 (Grade C or above) or equivalent.
- Recent and relevant experience of working in an allocations environment of Social Housing is essential.
- An awareness of current legislation and issues affecting the Housing Sector and welfare benefits.
- Experience of dealing with customers face to face in one-to-one situations.
- A customer focused approach, with effective communication skills.
- The ability to provide comprehensive information and direction when dealing with enquiries whilst adopting a collaborative approach.
- Experience of managing a caseload with the aptitude to respond to conflicting pressures and demands with limited support and guidance whilst paying attention to detail.
- The ability to use IT software and packages proficiently.
- Experience of interpreting information and producing detailed written documentation.
- An ability to handle pressure, sensitivity and conflict in a calm and confident manner.
- An ability to accept responsibility for decisions taken and working on own initiative, within guidelines.
- The capability to respond quickly to changes that will impact upon service delivery.
- The ability to challenge the current ways of working and make recommendations for improvement.
- The ability to work flexibly as and when required.
- A commitment to continuous professional development.
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.
whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.
This vacancy is open to both internal and external applicants