Housing Administration Assistant

Housing Administration Assistant – Full Time Permanent Position

Salary on a scale PA9-12 (Grade 4) £29,729 - £33,271 (including island allowance), the Association operates
a contributory occupational pension scheme.

We are seeking a dedicated and detail-oriented Housing Administration Assistant to join our reception team.
The ideal candidate will play a crucial role in supporting the day-to-day operations of our Housing
Association, ensuring smooth and efficient service delivery to our tenants and stakeholders.

Key Responsibilities:

•  Assist with the day-to-day operations of the Association
•  Maintain accurate records and files related to housing applications, leases, and tenant information
•  Respond to tenant enquiries and provide excellent customer service
•  Coordinate with maintenance staff to ensure timely resolution of tenant issues
•  Prepare and distribute notices, letters, and other communications to tenants
•  Assist in the preparation of reports and presentations for management
•  Perform general administrative tasks such as data entry, filing, housing application processing and

scheduling.

Skills, Experience and Qualifications:

•  Minimum of 4 National 5’s (Standard Grades)
•  Previous experience in an administrative role, preferably in housing or property management
Strong organisational and time management skills
•
•  Excellent communication and interpersonal skills
•  Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
•  Ability to work independently and as part of a team
•  Attention to detail and accuracy in work.

To discuss the role or request an application form and job description contact Kim Laidlaw, Hjaltland Housing
Association, 6 North Ness Business Park, Lerwick, ZE1 0LZ on 01595 694986 or kim@hjaltland.org.

Closing date for applications Monday 23rd February at 5pm.

It is anticipated interviews will be held after week commencing 9th March 2026.

Hjaltland Housing Association is committed to equality and diversity and is an inclusive employer.

The Association is a registered Scottish Charity 031954

Hjaltland Housing Association Limited
6 North Ness Business Park, Lerwick, Shetland, ZE1 0LZ
Telephone 01595 694986  |  Email mail@hjaltland.org
www.hjaltland.org.uk

Registered Office:
6 North Ness Business Park, Lerwick, Shetland, ZE1 0LZ
Financial Conduct Authority Registration No: 1832 R(S)
Registered Housing Association No: HAL 127
Registered Scottish Charity No: SC031954
Factoring Registration No: PF000360