Housekeeping Supervisor

Who we are

The Lake District Calvert Trust is a unique charity that challenges disability through outdoor adventure.

We provide fun-filled, and specialist outdoor experiences for people with disabilities, their families and carers. We welcome around 4,000 visitors a year to our fully accessible, 60 bed residential centre. With adapted equipment and highly trained staff, we make life-changing adventures possible.

We are a small, dedicated team passionate about creating positive and lasting change through adventurous activity. Our work is underpinned by a strong commitment to people—our visitors, their families, and our staff. We are proud to offer a supportive, inspiring workplace that reflects our core values.

About the role

The Housekeeping Supervisor plays a vital role in delivering a clean, safe and welcoming environment for all our guests. Working closely with the Operations Manager, you will lead the day-to-day operations of the housekeeping team, ensuring high standards of hygiene and cleanliness throughout Calvert Lakes.

You will be responsible for supervising changeovers, managing rotas, ordering supplies, and ensuring all staff are trained and supported to deliver a consistent and excellent standard of service. On changeover days in particular, the work can be physically demanding, so a hands-on approach, strong leadership skills, and the ability to prioritise under pressure are essential.

Key Responsibilities

• Ensure residential bedrooms and public areas are cleaned and maintained to the highest standard
• Take responsibility for day-to-day housekeeping operations
• Supervise and support the housekeeping team, including planning and overseeing staff rotas
• Schedule deep cleans and team training to maintain standards and compliance
• Order cleaning supplies, chemicals and domestic items, ensuring stock levels are maintained
• Ensure team compliance with COSHH and health & safety regulations
• Liaise with the Maintenance team to ensure timely repair and upkeep of the premises
• Carry out room inspections and address minor issues where appropriate
• Respond to guest requests (e.g. additional linen, care equipment, etc.)
• Work with the Operations Manager to update and maintain housekeeping risk assessments, Normal Operating Procedures (NOPs), and Emergency Operating Procedures (EOPs)
• Assist and support other departments when needed to ensure a positive visitor experience
• Undertake any other reasonable duties as requested by the Operations Manager or Senior Leadership Team

Note: This is not an exhaustive list of duties. Flexibility is expected to meet the needs of a dynamic organisation.

Health, Safety and Environment

Health, Safety and Environment

• Promote and maintain a safe working environment for all staff and visitors
• Wear appropriate PPE and use safety devices as required
• Ensure prompt reporting and resolution of health & safety issues, including near misses, accidents or defective equipment
• Follow and enforce all safety procedures and protocols

These are the values that drive us: 

            Flexible – we adapt and innovate

            Ambitious – we stretch ourselves and others

            Inspiring – we encourage and stimulate

            Sensitive – we understand and empathise

            Imaginative – we see beyond the obvious

Qualifications & Experience

Essential

• Previous experience in a similar role
• Experience of working with guests or customers in a professional setting
• Experience using cleaning chemicals and knowledge of COSHH regulations
• Must be able to use own initiative, prioritise and manage a team effectively
• Strong communication skills and team leadership skills

Desirable

• Experience managing a small team in hospitality
• Relevant H&S training and qualifications

Conditions of Service

Contract: This position is permanent after the successful completion of a 3-month probationary period.

Hours: 37.5 hours per week.  Some weekend working on a rota basis will be required.  Full-time, part-time and flexible hours considered.

Holidays: 33 days per annum, including Bank Holidays.  This entitlement is pro-rata for part-time working.

Up to 10 days are required to be taken over the winter closedown period.

Pension: The Trust operates an occupational pension scheme with National Employment Savings Trust (NEST). We offer a 3% Employee pension and 5% Employer pension contribution.

Benefits:       

• Occupational Sick Pay Scheme
• Use of facilities for staff and family
• Discount on Stables lessons for family
• Subsidised staff meals
• EAP System
• Free parking
• Accommodation/service occupancy where available
• Location/Views/Walks
• Incentivised pay scales
• Professional Development
• 33 Days paid leave
• 5% employer pension contribution
• DBS paid for by employer
• Cycle To Work Scheme
• Maternity & Paternity Pay: Statutory Maternity & Paternity Pay
• Parental leave: Up to18 weeks unpaid leave for each child up to their 18th birthday (maximum of 4 weeks per year).
• Emergency Dependant & Compassionate leave

All positions are subject to 2 x employee references and a basic DBS check.

We’re looking to fill this role as soon as possible. Applications will close once we have found a suitable candidate.

Please apply using the link below.

APPLY FOR HOUSEKEEPING SUPERVISOR HERE

If you have any questions, please contact Rachel Williamson at RachelW@Calvertlakes.org.uk