Housekeeping Manager

Job title:

Housekeeping Manager

Reports to:

CEO

Location(s):    Weston Park

Department:

Housekeeping

Role Profile

Job Purpose:

The Housekeeping Manager supports in delivering exceptional standards of cleanliness, presentation, and guest experience across
the Weston Park estate.

This  role  combines  hands‑on  operational  management  with  team  leadership,  ensuring  that  all  areas  of  the  House,  guest
accommodation,  public  rooms,  and  estate  properties  are  maintained  to  the  highest  standard  while  respecting  the  heritage  and
conservation needs of the site.

The postholder plays a key role in coordinating daily housekeeping operations, supervising staff, and ensuring the estate is beautifully
presented for guests, events, and VIP visits.

Operational Management

•  Oversee the day‑to‑day housekeeping operations across the main House, guest bedrooms, public areas, and selected estate

Accountabilities

buildings.
Ensure all rooms and spaces are cleaned, prepared, and presented to Weston Park’s five‑star standards.
Implement and maintain cleaning schedules, checklists, and quality‑control processes.
Support with planning and allocating staff resources based on events, guest stays, and seasonal demands.
Ensure all housekeeping equipment, materials, and supplies are maintained, stored safely, and replenished as required.

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•  Report maintenance issues promptly and follow up to ensure timely resolution.
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Support sustainability initiatives and best practice in housekeeping operations.

Heritage & Conservation Care

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Ensure the correct handling and care of antique furniture, artwork, fabrics, and historic interiors in line with conservation
guidance (training provided).

•  Monitor the condition of heritage items and report any concerns to the maintenance team.
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Ensure all staff follow conservation‑appropriate cleaning methods.

Guest Experience

Ensure guest bedrooms, suites, and public areas are immaculate, welcoming, and prepared ahead of schedule.
Support VIP visits, weddings, corporate events, and private stays by ensuring flawless presentation.

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•  Respond professionally and promptly to guest requests or feedback.
•  Maintain a warm, discreet, and guest‑focused approach at all times.

Team Leadership & People Management

Supervise the housekeeping team on a daily basis, ensuring tasks are completed to the required standard.
Support the Estate Housekeeper with training, coaching, and developing staff.

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•  Assist with rota planning, shift allocation, and managing staff absences.
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Promote a positive, supportive, and professional team culture.
Ensure all staff adhere to health & safety, COSHH, safeguarding, and estate policies.

Administration & Compliance

•  Maintain accurate records of cleaning schedules, stock levels, and equipment checks.
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•  Assist with preparing areas for refurbishments and liaising with contractors where required.

Support procurement of housekeeping supplies within agreed budgets.
Ensure compliance with all statutory and organisational requirements.

•  Any duty or request deemed reasonable by your Line Manager.

Weston Park,
Weston-under-lizard,
Nr Shifnal
TF11 8LE

Essential:

Skills, Experience and Knowledge Required

•  A great communicator who enjoys working with people & within customer focused environments
•  A problem-solver with a pro-active & professional approach
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Experience in a housekeeping supervisory or management role, ideally within a luxury hotel, heritage property, or
private estate.
Strong organisational and operational management skills.
Excellent attention to detail and commitment to high presentation standards.

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•  Ability to lead, motivate, and support a diverse team.
•  Calm, confident, and professional manner.
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•  Good IT skills, including Word and Excel.
•  Ability to prioritise, multitask, and work under pressure.
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Experience with rota planning and people management.

•Understanding of working in a sensitive or heritage environment.
Strong communication skills, both written and verbal.

•  You’ll need to multi-task and be able to prioritise your work
•  Have a good eye for detail and high standards
•  A good organiser
•  A driving licence holder to use estate vehicles when necessary
•  DIY or general maintenance skills & an understanding of compliance requirements

Behavioural Competencies
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Professionalism and discretion
Trustworthy and reliable
Resilient and calm under pressure
Clear and confident communication
Logical, systematic, and precise
Supportive and encouraging to others
Flexible and adaptable
Strong decision‑making skills
Ability to maintain positive working relationships

Experience working in a listed building, museum, or historic environment.

Desirable:
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•  Knowledge of conservation cleaning practices.
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Formal qualifications in hospitality, housekeeping, or facilities management.

Additional information

Weston Park is a complex historic estate with a small team. We deliver a variety of activities across the business, and the Security
& Maintenance team are at the core of looking after our assets and people. We’re therefore looking for someone who works well
within a team but also individually, using initiative and with a can-do attitude.

The role is varied and requires a combination of flexibility but also the ability to work with structure, logic and accuracy and the
ability to work effectively with a diverse range of groups including staff, volunteers, visitors and stakeholders.

Weston Park,
Weston-under-lizard,
Nr Shifnal
TF11 8LE

Structure

Key relationships: CEO & Head of Departments, volunteers, Conservation, Front of House & Visitor Welcome teams, External
Land Agents, Suppliers

Direct Reports: Housekeeping Team

Indirect Reports: N/A

Budget: N/A

I have read and understand the job requirements, responsibilities and expectations set forth in the job description provided for
my position. I attest that I am able to perform the essential job functions as outlined with or without any reasonable
accommodations.

Name: _____________________________

Signature: __________________________

Date: ______________________________

Weston Park,
Weston-under-lizard,
Nr Shifnal
TF11 8LE