Housekeeper

Hi

Thanks for asking about our role of Housekeeper.

We are a dynamic and professional group of people working to create a fairer society through

helping to improve the lives of people suffering homelessness and preventing people from becoming

homeless and we’re always looking forward to welcoming new, like-minded, people into our team.

This is an important time for us as we meet the many challenges in the sector and in the whole of

society and we are always looking for ways to stay ahead of the field and to achieve more for the

people that rely on our services.

To find out more about our work, go to www.wearetrinity.org.uk

If you want an exciting challenge with an aspiring organisation then please write to us and tell us

about yourself and why you want to work with us and please include your current CV.

I look forward to hearing from you.

Best wishes,

Natalie Room

Housing Resource Team

Why work for us?

Trinity is all about creating a fairer society through ending homelessness.

Homelessness in Britain is the result of treating housing as a commodity rather than a human right. It

is rooted in privilege, wealth and power and policies that are inconsistent with human rights –

neglecting or failing to respond adequately to the needs of the most disadvantaged in response to

crises or economic developments. The response should be clear: we must commit to ending

homelessness. This would, in fact, be in line with the global target to ensure adequate housing for all

by 2030, which was committed to in the UN’s sustainable development goals.

Why work for us…? Because we believe deeply in justice and we are a community of committed

people who want to make our lives count in leaving a legacy that makes the world a better place. We

have deeply held values and ethics and a high degree of self-directed performance. We have a

positive coaching culture and we are solution focussed. There is a genuine and deeply felt

commitment to continuous improvement and an aspirational approach to the future and we will not

stop until everyone has a home…or at least a bed for the night.

Other reasons:

Great people

We currently have a team of 50+ gifted, friendly, funny people who come for a job and stay for a

purpose.

Flexible working

Some roles dictate that you’ve got to be somewhere at a certain time. Outside of this we value

autonomy and work-life balance and we trust our people to manage their own time.

Above average local pay

Pension

Good annual leave

Maternity and paternity leave

We look after you when you’re sick or need time off

Self-directed learning

A day off for your birthday

And an all-expenses paid holiday (Okay… no free holiday)

“This is one of the

happiest places I’ve

ever worked. I look

forward to coming in

the mornings.”

What we do

Trinity Homeless Projects (Trinity) is a registered Charity working in West London and Slough to end

homelessness.

Hillingdon is one of London’s largest Boroughs and we are the largest provider of Supported

Accommodation in the Borough. We currently have 50 properties housing over 200 people.

We employ full-time trained Coaches who offer between one and four hours coaching per resident

per week depending on need and risk. Resident’s needs and risks are reviewed by the Team every

week. Coaches are trained NLP Master Practitioners and receive monthly individual and team

coaching. We map our progress through a Strengths Chart that focuses on assets not deficits and

our ex-resident surveys consistently show that > 80% of people that move on from our Supported

Housing remain securely housed after 12 months, making Trinity a long-term solution to

homelessness.

We have two large furniture recycling stores that deliver employment training and saves over 2,300

tons of C02 every year and we provide training and education to over 150 businesses, schools and

colleges in an effort to prevent homelessness and rough sleeping.

We run a Reconnection Service for people sleeping rough at Heathrow and our Day Service (SHOC)

in Slough work with about 100 people every week.

We lease properties from the Private Rented Sector and create licensed HMOs. Private landlords like

our offer; we pay market rates, provide 24 hour call out and we’re good neighbours. We charge

between £200 and £260 per week Enhanced Housing Benefit which is comparable with other

providers but our rents are unaffordable once someone secures a job and we are at risk of constant

Welfare Reform and it is essential that we create a supply of affordable housing, at LHA rate.

We have a strategy with mapped pathways that can provide a local system where no one need to

suffer homelessness again.

“Trinity is amazing, they
have taught me how
to be positive and how
to stay strong and
focussed on my life”

Our Theory of Change

Everyone has the right to a home…or at least a bed for the night

“Without Trinity
I don’t know
where I would
be, it’s made
me see life
again”

Life expectation in the UK currently stands at 80 years. If you are sleeping rough that almost halves to

43 years. Where we work the average time someone will have to sleep rough is 1.3 years and an

analysis of the services currently being provided shows that the vast majority are designed to

maintain people living on the streets rather than accessing housing.

We believe everyone has the right to a home or at least a bed for the night.

Our approach is to create a supply chain of services that ensures everyone where we work has access

to a room and within as short amount a time as possible a home.

The Vision

A Trinity Housekeeper takes care of their Community’s houses so that our Coaching Team can

support our Residents in taking care of themselves. The Housing Team (comprised of

Housekeeping and Maintenance specialists) set the primary example of how to look after a

Home, enabling our residents to model this behaviour and treat their environment with the same

respect and care. When our residents take pride in their homes, they in turn take pride in

themselves. By providing a clean and homely environment in our properties, we guarantee our

residents have a safe and comfortable place to call home, whilst strengthening our relationships

with local Landlords, Neighbours and Letting Agents. This ensures that they continue to support

our Housing Pathway (emergency accommodation  supported housing  independent living)

and will enable us to End Homelessness altogether.

As you will be working in an environment with vulnerable adults it is essential that you have the

skills to strengthen the relationships in the lives of our residents by being friendly, helpful and

respectful to our residents.

The Role

To excel in the Trinity Housing Team, the ideal Housekeeping candidate will be well-skilled in the

following areas and disciplines. Gaps in knowledge and experience can always be compensated

by a willingness to develop new skills; a desire for personal growth and learning is essential at

Trinity.

-  Cleaning communal areas to a highly hygienic standard: dusting, sweeping, mopping, window

cleaning, descaling including quarterly deep cleans

Performing and documenting routine inspections and maintenance activities such as fire & CO

alarm testing and meter readings

Executing quarterly deep cleans throughout the property

Reporting repairs to the maintenance team

Reporting resident safeguarding or welfare concerns to Resident Coaches

-

-

-

-

-  Abiding by Health and Safety guidance, policy and regulations as per training provided

These are just a few examples of the varied work you can expect, with each day offering a

balance between rapid response to emergency cleans and continued commitment to the overall

cleanliness of our properties. As a member of the Trinity Housekeeping Team, you will look after

a Community of properties across either the London Borough of Hillingdon or the Borough of

Slough, with locations ranging from our shared, supported accommodations (HMOs); to our

emergency accommodation (such as a hostel setting); to our newly opened self-contained studio

flats.

Knowledge and respect of Health and Safety regulations is key and an awareness of the following

is a bonus, though Training will be provided whilst a New Starter:

-  Health and Safety in the Workplace

-  COSHH

-  Sharps Awareness

-

Fire Safety Awareness and Fire Marshall Training

-  Asbestos Awareness

-  Manual handling for low risk environments

-  Personal Protective Equipment

-

-

-

Legionella and Legionnaires Disease

First Aid

Lone Working

Applicants must be dedicated to Ending Homelessness. Trinity are seeking purpose-driven

individuals ready to change the world through their skills and commitment. Should you have any

questions about either the role or our wider mission, please reach out.

Thanks for taking to time to absorb all of this, I really look forward to hearing from you.

My very warmest regards,

Natalie Room,

Housing Resource Team.

natalie@wearetrinity.org.uk

07971 469 364

Terms and Conditions

Salary

Full-time salary is £31,200 p.a. for a 40 hour week depending on experience and expertise.

We pay people on the 27th of each month. Pay may be reviewed each year in October.

Hours

16 hours per week between 8.30am – 5.00pm with flexi-time available on request. Working days

must cover a Monday or a Friday each week.

Leave

25 days pro rata with 3 extra days to compensate those participating in our On Call system.

Pension

4% pension contribution

Performance

We monitor how people perform through job coaching every two to three months and through

annual appraisals. We hold a three month review to reflect on each employees first quarter with us,

followed by a 6-month probation review. We work to agreed objectives and assess achievement

against these objectives and the competencies for the role.

Probation

There is a six month probation period for new starters.

References

We only appoint someone if we are happy with their references, covering things such as character,

employment, health and eligibility to work in the UK.

Smoking policy

People are not allowed to smoke in any of our properties and whilst engaged in work. Smoking

breaks can only be taken in someone’s own time.

Location

Working from various Trinity locations across the London Borough of Hillingdon and Slough.

This is an outline of our current terms and conditions and is subject to annual review and

amendment, by consultation.