Hospitality Team Member (Casual)

Hospitality at Factory International is at the heart of how we bring Aviva Studios to life — every day and during major events.

Closing date - 10 July July 2026Salary - £13.45 per hour (Manchester Real Living Wage)

Please feel free to contact us at recruitment@factoryinternational.org if you require any support in completing your application . 

Hospitality Team Member (Casual) Job Pack - download here Job Summary

To deliver high-quality service so that guests have a safe, efficient and positive experience across the venue.

Please note – working hours will be flexible and vary throughout the year, this is a Casual contract so we do not guarantee a particular amount of hours

The key responsibilities for the Hospitality Team Member (Casual) include;

Service delivery

- Deliver service across hospitality areas so that guests are served efficiently and professionally

- Maintain cleanliness and presentation so that spaces are welcoming

Guest experience

- Interact positively with guests so that they feel supported and included

- Respond quickly to requests so that service is responsive

Safety

- Follow procedures so that health, safety and compliance standards are upheld

- Remain aware during service so that risks are identified and avoided

Team contribution

- Work collaboratively so that the team delivers consistently

- Adapt to changing demands so that service remains effective

Flexibility and multi-skilling

- Work across different roles so that the operation can adapt to demand

- Be open to learning across hospitality, guest experience and safety so that development and progression opportunities increase

The person specification for the Hospitality Team Member (Casual) are;

ESSENTIAL

- Positive attitude and strong work ethic

- Good communication skills

- Ability to work in fast-paced environments

- Willingness to learn and adapt

- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds

- Willing to complete relevant statutory checks eg DBS (Factory International can support with processing and payment)

DESIRABLE

- Experience in hospitality or events

- Interest in developing a broad operational skillset

- Enthusiasm for training, mentoring and support of emerging talent

When applying please do not rely solely on ChatGPT/AI software for your answers as it may not fully reflect your skills and experience and how they align with this role and we may decide to discount your answer if we believe it is solely generated by AI.

Locations

Aviva Studios

Our Mission

Through art, music and culture, in digital and physical space, our mission is to create the meeting points between imagined futures and real lives.

Throughout all our areas of work we will embody our values: Open, Inventive, Equitable, International, and Determined.