Hospitality Supervisor (Casual)

Hospitality at Factory International is at the heart of how we bring Aviva Studios to life — every day and during major events.

Closing date - 10 July 2026Salary - £13.70 per hour

Please feel free to contact us at recruitment@factoryinternational.org if you require any support in completing your application . 

Hospitality Supervisor (Casual) Job Pack - download here Hospitality Supervisor (Casual) Application questions - download here Job Summary

To support the delivery of safe, efficient and high-quality operations so that teams are well organised, standards are maintained and guests receive a consistent experience.

Please note – working hours will be flexible and vary throughout the year, this is a Casual contract so we do not guarantee a particular amount of hours

The key responsibilities for the Hospitality Supervisor (Casual) include;

Operational delivery

- Support delivery of shifts so that service runs efficiently and without interruption

- Maintain standards so that all areas are clean, safe and ready

Team support

- Brief and guide team members so that roles are understood and delivered effectively

- Support performance during service so that standards are maintained under pressure

Guest experience

- Engage positively with guests so that the environment is welcoming and inclusive

- Resolve issues quickly so that service quality is maintained

Safety

- Monitor safe working practices so that risks are minimised

- Follow procedures so that compliance is maintained

Flexibility and multi-skilling

- Work across different operational roles so that the operation can respond to changing demands

- Develop skills across hospitality, guest experience and safety so that flexibility and progression opportunities increase

The person specification for the Hospitality Supervisor (Casual) are;

ESSENTIAL

- Experience in customer-facing environments

- Ability to support teams in busy situations

- Strong communication skills

- Reliable and flexible approach

- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds

- Willing to complete relevant statutory checks eg DBS (Factory International can support with processing and payment)

DESIRABLE

- Supervisory experience

- Interest in developing across multiple roles

- Enthusiasm for training, mentoring and support of emerging talent

When applying please do not rely solely on ChatGPT/AI software for your answers as it may not fully reflect your skills and experience and how they align with this role and we may decide to discount your answer if we believe it is solely generated by AI.

Locations

Aviva Studios

Our Mission

Through art, music and culture, in digital and physical space, our mission is to create the meeting points between imagined futures and real lives.

Throughout all our areas of work we will embody our values: Open, Inventive, Equitable, International, and Determined.