Hospitality Manager

RECRUITMENT PACK
Hospitality Manager

CONTENTS

About Live Borders

A message from our CEO

The Role

Key Responsibilities

Knowledge and Experience

Packages and Benefits

Next Steps

ABOUT LIVE BORDERS

Live Borders is a forward-looking charitable trust at the heart of the
Scottish Borders, delivering active, creative, heritage, life-long learning
and community services that make a real difference to people’s lives.

We exist to help communities thrive - physically, creatively and socially.
Every day, our teams support people to be active, curious and
connected, whether that’s through sport and fitness, libraries and
learning, arts and heritage, museums, events or community
programmes.

Since our establishment in 2016, Live Borders has brought together
sport, leisure, culture and learning services into one organisation with a
shared purpose: to improve wellbeing, reduce inequality and strengthen
communities across one of Scotland’s most distinctive regions.

A PLACE-BASED ORGANISATION DELIVERING SOCIAL IMPACT

The Scottish Borders is a unique place - rural, diverse and deeply connected
to its communities. Live Borders reflects that. We deliver services across
towns, villages and rural communities, reaching people of all ages and
backgrounds.

Each year, we support more than a million visits to our sport and leisure
facilities and hundreds of thousands of visits to our cultural venues and
services. But our ambition goes beyond numbers. We want to ensure that
what we offer is relevant, inclusive and responsive to the changing needs of
the communities we serve.

We reinvest every penny we generate back into services and communities,
ensuring public value and social impact sits at the heart of everything we do.

A TIME OF OPPORTUNITY AND CHANGE

Live Borders is on an exciting journey. With new leadership and a clear focus
on impact, we are strengthening how we engage with communities, partners
and stakeholders, and how we tell our story.

This is a place for people who want to make a difference - who are motivated
by purpose, but also excited by change, improvement and innovation.

A MESSAGE FROM OUR CHIEF EXECUTIVE

Thank you for your interest in joining Live Borders.

Live Borders plays a vital role in the life of the Scottish Borders. Every day,
our teams support people to be active, creative, curious and connected,
through active living, creativity, culture and heritage, learning and community
services. The impact of this work is felt across our communities, and it matters
deeply.

We are a values-led organisation with a strong sense of purpose, and we are
also one that is evolving, responding to the changing needs of our
communities, the challenges facing the public and third sectors, and the
opportunities ahead of us. This is a moment to be ambitious, thoughtful and
bold about how we deliver our services and how we engage with the people
we serve.

Everyone who works at Live Borders plays a part in our success. We are
looking for people who care about people and place, who bring ideas,
enthusiasm and commitment, and who want to do work that makes a positive
difference. Whether your role is frontline, operational, specialist or strategic,
you will be supported to contribute, grow and do your best work.

At Live Borders, we value openness, inclusion and teamwork. We believe that
empowered people deliver the best services, and we are committed to
creating an environment where our teams can grow, develop and do their best
work.

If you are motivated by purpose, excited by change and keen to be part of an
organisation rooted in community and impact, I encourage you to consider
joining us.

I look forward to welcoming you to Live Borders.

Catriona McAllister
Chief Executive
Live Borders

THE ROLE

Hours:

37 Hours

Location:

Live Borders, Council HQ – Hybrid

Salary:

£18.79 to £20.33

(£36,251.24 to £39,222.34)

Job Purpose:

Responsible for leading the effective and efficient operation of hospitality
services, including the operation of three large café facilities and the
operation of the vending organisation-wide.  The role holder should be
an experienced hospitality manager who can lead the services, improve
service standards, and maximise profit from them.

The role holder will be accountable for monitor margins, waste, supply
costs, staffing ratios, skill sets, and menus closely to ensure that each
café service delivers against its annual targets.

The role-holder will be required to work closely with venue managers to
ensure the café service meets the needs of their operation
whilst remaining financially viable.

Key duties involve leading teams, managing budgets, marketing
the café’s and ensuring compliance with food safety
procedures, health and safety and licensing regulations.

The role holder will be expected to drive innovation and efficiency to
ensure the hospitality service is cost-effective and meets the needs of
customers.

KEY RESPONSIBILITIES

Strategic Development

•  Lead the development and implementation of a strategic business plan
for the hospitality service, which improved profit and service quality, and
met the needs of the venues.

Service Delivery

•  Overall ownership and accountability of operational management

and financial performance of the hospitality function.

•  Work closely with staff teams, chefs to ensure effective

management of stock and food waste, continually reviewing
supply chains and pricing to ensure best value.

•  Facilitate catering for event organised both by

the organisation and hires of facilities.  Explore opportunities
to maximise returns from event and external
catering utilising venue kitchens across our estate.

•  Develop and maintain a high-quality vending service, continually

reviewing suppliers and lines.

•  Ensure that all kitchens, equipment and serveries are well
equipped, regularly maintained as required and are able
to support the menus and standards of service required.

Health & Safety and Food Safety

•  Ensure documentation, including staff training records,

is maintained as per company policy.

•  Ensure that any equipment issues that may result in causing risk
to staff or customers are effectively managed and reported to the
health and safety function.

•  Ensure that all services adhere to food safety legislation, policies

and procedures and all staff are appropriately trained and
knowledgeable to maintain exceptional standards of food safety.
All food diaries on site are checked, and actions are

•  Ensure rigorous processes and procedures are in place to

effectively manage food allergens and special dietary
requirements.

Budget Management

•  Manage, monitor and report on hospitality budgets by site and as a

whole to ensure agreed performance targets are achieved.

•  Ensure the facilities maximise their income and control expenditure and

waste, which effection stock management system.

•  Manage stock procurement for the sites with support from onsite teams

People Management

•  Undertake all line management responsibilities to ensure that all staff are

appropriately trained, supported and developed

•  to deliver exceptional customer service, to meet performance targets and

ensure the safe operating practices

•  Ensure the hospitality staffing structure is fit for purpose and team

members are clear on their roles

•  Ensure that staff adhere to HR policies and procedures

for the recruitment, development and management of staff

•  Ensure that staff follow organisational procedures and practice

OTHER DETAILS

•  Undertake any other reasonable duties which may be requested by Live

Borders

•  Requirement to work out with normal hours (evenings/weekends):

Occasional, by arrangement

•  Full UK Driving Licence and access to vehicle essential.
•  Live Borders offers a flexible working environment, with a hybrid

approach.

•  Requirement for PVG/Disclosure check – No

KNOWLEDGE & EXPERIENCE

EDUCATION
Essential

Assessed  Desirable

Assessed

Food Hygiene Certificate Level 3

A

xxx.

A/I

HND in Hospitality Related Area or
able to
demonstrate equivalance through CPD
or experience

A/I

EXPERIENCE

Essential

Assessed  Desirable

Assessed

Experience of managing cafes
and events catering in leisure
and cultural venues.

A/I

Experience of managing cafes
and events catering in leisure
and cultural venues.

Demonstrable experience of managing
a large multi-site hospitality
service. Including developing and
implementing Buiness Case for
the service,
Previous experience managing a team
of staff in a busy kitchen
environment across multiple venues

Previous experience managing a team
of staff in a busy kitchen
environment across multiple venues

Extensive experience in leading the
food safety procedures and practices
of large catering outlets.

Proven track record in delivering
budgeted profit levels

A/I

A/I

A/I

A/I

A/I

SKILLS AND KNOWLEDGE

Essential

Assessed  Desirable

Assessed

Full driving license

PC skills (Word, Excel, PowerPoint)

Strong reporting skills

Excellent interpersonal skills

Strong negotiation skills

A

A

A/I

I

I

Key: A: Application I: Interview

PACKAGES & BENEFITS

Pension: Starts with a 5% company contribution into an Aviva scheme, increased to
10% after 2 years service. After 5 years service, you can join the Local Government
Pension Scheme (current company contribution is 17%)

Holidays: Starts at 30 days of annual leave plus 4 public holidays (for Christmas and
New Year). Increases with service up to a maximum of 35 days after 6 years’ service.

Free membership at our Gyms & Swimming Pools

Free entry to our Attractions (e.g. The Great Tapestry of Scotland, The Jim Clark
Motorsport Museum)

Death in Service benefit of 3 times salary

ASVA membership: We are a corporate member which means staff can get free access
to other member attractions, including Edinburgh Zoo and Historic Scotland sites.

Cyclescheme: Saves the employee tax and NI contributions on the purchase of a new
bike and accessories

Help@Hand: Employee assistance programme which includes a variety of services
including a 24 Hour advice and information line with support including -

•  Counselling and legal information

•  Financial Support

•  Remote GPs: where employees can arrange a call back from a practising UK GP

24/7

•  Savings and discounts - access savings and rewards across a variety of big

brands

NEXT STEPS

If you would like more information or an informal chat about the role, please
contact Ross MacNay on RMacNay@liveborders.org.uk

If you would like to apply for this post, head to
https://liveborders.bamboohr.com/careers

Hours:

37 Hours

Location:

Live Borders, Council HQ - Hybrid

Salary:

£18.79 to £20.33

(£36,251.24 to £39,222.34)

Closing Date:

23rd February 2026

The selection process can include different forms of assessment along with
a formal interview. You will be advised of this if your application is
successful.

If you have a disability and need assistance in completing your application
form, please contact our people team recruitment@liveborders.org.uk to
discuss your needs.

We look forward to receiving your completed application.