Job Description	Hospice Neighbours Coordinator
Department	Wellbeing
Responsible to	Deputy CEO

General Summary

To contribute to and support Wellbeing activity within Oakhaven Hospice Trust by organising and developing our Oakhaven Hospice Neighbours programme. To also support the Wellbeing programme as required.

Company Values

The post holder will hold and engage with our organisational values.

Together

Compassion

Excellence

Accountability

Actively Engaged

Respect

Meaningful

Empathy

Further information on our values and expected behaviours are listed at the back of this document

Main Duties and Responsibilities

• To run the Oakhaven Hospice Neighbours programme, under the guidance of the Deputy CEO.

• To organise and contribute to the training and development of Hospice Neighbours volunteers.

To work alongside clinical colleagues and champion the Neighbours programme within Oakhaven Hospice Trust.

• To work to promote and develop the Hospice Neighbours programme in the wider community

• To maintain appropriate relationships with external organisations to support the Oakhaven Hospice Neighbours programme

• To manage relevant databases and IT systems appropriately and accurately.

To take responsibility for organising information produced regarding Hospice Neighbours is accurate.

• To support colleagues, when required, in the delivery of the Wellbeing programme that runs from the Coates Centre.

• To work closely with the Wellbeing Coordinator to support the wider Wellbeing programme.

• To undertake volunteer-related projects and administration tasks as assigned by the Deputy CEO.

General

Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate

Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager.

Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements.

Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information.

Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non clinical and clinical settings.

Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Ensure risk assessments are conducted for each event and appropriate insurance cover obtained.

Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly.

Finance – To act with a sense of integrity and sound judgment and to take responsibility for understanding and following all relevant financial policies.

Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice.

Personal specification
Requirement	Essential	Desirable
Education, Training and Qualifications	A good level of formal education including GCSE (or equivalent) Maths and English is essential (Level 2)
	Training will be given as necessary ability to adapt to new tasks and eager to learn.
Skills and knowledge	Evidence of strong organisational and administrative skils Fully IT literate including Microsoft Office
	Able to work effectively with minimum supervision and under pressure at times
Experience	Evidence of dealing directly with service users Evidence of working for a
	healthcare provider or charitable organisation Evidence of supporting volunteers
Personal Attributes	Enthusiastic and personable Positive outlook and
	communication style Compassion and empathy Personal resilience and stay calm under pressure

OAKHAVEN HOSPICE

Notes

The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal.

The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate.

The post-holder will be the subject of regular annual appraisal and objectives.

• The post-holder will be expected to produce work to a high standard and to promote quality at all times.

The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration.

The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures.

The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures.

The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area.

This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder.

Oakhaven Hospice is a non-smoking building and this is to be observed at all times.

The ‘Why’ of Oakhaven

PERSONAL VALUES

We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with.

Compassion

We show compassion when

we act with understanding and work cooperatively with others.

We treat each individual as

unique, valuing them without distinction or judgement

Accountability

Respect

We continually learn from

our experiences and use this understanding to develop services and maintain

We treat and communicate

with our team members, patients and community with mutual respect, recognising the importance

We take responsibility for our

decisions and actions, alongside creating a culture of

We value the diversity of

others in both opinion and culture and do not dismiss what we do not understand

We demonstrate awareness

Empathy

of an individual's situation from their perspective and respond compassionately in

We listen and help people

based on their individual needs

ORGANISATIONAL VALUES

Together

We work as one team across

Oakhaven and share our knowledge, skills and experience with others to

Excellence

We strive for a professional,

high quality service which is responsive to need and works to ethical, sound and best

We demonstrate a belief in

Actively

the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and

engaged

We are aware of the value

We make the best use of

resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent

and impact Oakhaven can have on individuals, teams, organisation and the

Meaningful

We reflect and act on constructive feedback from others in order to

We respond positively to new

ideas and approaches and propose solutions when faced with

We understand how our response and actions can affect a person’s

As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM