Home Care Support Worker

JOB DESCRIPTION

JOB TITLE:

LOCATION:

Home Care Support Worker

Age UK Northumberland - Community and Office based

RESPONSIBLE FOR:

None

RESPONSIBLE TO:

Case Manager

SALARY:

HOURS:

ROLE SUMMARY

£14.58 for all scheduled care
£2.95 contribution to travel time
£0.45p mileage for drivers

Minimum of 16 hours per week and up to 48 hours per week,
business-led with some evening and weekend working required

Support Workers work to promote service users to remain independent in their own homes.

Our Support Workers deliver care in the home and other venues, provide a reliable, personal service
which meets the individuals' personal needs and respect confidentiality at all times.

Duties and tasks will include the provision of personal, social and enabling care and support to
service users within their own home and in the community.

JOB SPECIFICATION

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To deliver high quality care to Service Users and their families

To provide the highest quality care to service users in their own homes in accordance
with their support plan, in person-centered approach.

The range of tasks that the Support Worker may be required to undertake covers
personal care, domestic/practical tasks, and enabling and support work:

Personal care includes washing, dressing, bathing, toileting, and medication monitoring
and/or assistance.

Social duties include preparing and cooking meals, essential cleaning, shopping, bill payment
and fire maintenance.

Enabling and support may include such activities as supervising, monitoring and coaching to
empower service users to be as independent as possible and have control over their
own lives. Support Workers may also be required to escort or accompany service users to
outings, appointments or other events.

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To be aware of the personal needs and requirements of your service users, communicating
successfully, not only with your service user, their family, friends and other healthcare
professionals.

Ensure that all care is completed within Age UK Northumberland’s Policies and
procedures, CQC Fundamental Standards and all contractual and legislative requirements.

Any other duties that may be necessary to comply with the demands of the CQC or other
legislative bodies.

Maintain appropriate records to meet the needs of the service, observing and promptly
reporting back any changes or concerns in your service user’s circumstances or condition.

Contribute to and work effectively as part of a team.

Deliver support in a manner which is sensitive to the service user’s culture, disability, race,
age, sexuality, marital or civil partnership status, transgender status or religion/belief.

Engage and work closely with unpaid carers, such as family or friends, for the benefit of the
service user.

Promote anti-discriminatory practice.

Protect the confidentiality of service users and of Age UK Northumberland.

Promote the dignity and privacy of service users.

Act promptly and appropriately to protect service users from neglect or abuse.

Participate in staff development (including supervision), training and performance appraisals
as required.

At all times present a professional and caring image of Age UK Northumberland and
demonstrate behaviors reflective of Age UK Northumberland values.

Any other duties as delegated by line managers.

4.

Additional responsibilities

Health and Safety

As an employee of Age UK Northumberland, the post holder has a duty under the Health and
Safety at Work Act 1974, to:

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Take reasonable care of the health and safety of themselves and all other persons who may
be affected by their acts or omissions at work.

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Co-operate with their employer to ensure compliance with Health and Safety legislation and
the Health and Safety policies and procedures, not intentionally or recklessly interfere with,
or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of
any of the relevant statutory provisions.

Data Protection

The post holder must at all times respect the confidentiality of information in line with the
requirements of the Data Protection Act.  This includes, if required to do so, obtain, process
and/or use information held on a computer in a fair and lawful way, to hold data only for the
specified registered purposes and to use or disclose data only to authorized persons or
organizations as instructed.

Please note: this job description is subject to regular review and appropriate modification.
This is not a contractual document.

Employee Signature………………………………………………………………….

Employee Print…………………………………………………………………………

Date…………………………………………………………………………………………