HISU Project Lead

HISU Project Lead
Recruitment Pac

k

Hello & Welcome

Thank you for your interest in this role at Tyneside and
Northumberland Mind. W e exist to ensure that everyone with a mental
health issue
they need from people they trust. We are passiona
te that no one
should suffer alone , that  is why we have been working with individuals,
families, communities and businesses for nearly 30 years.

can be in   control of their own lives and get the support

mental health issue

With 1 in 4 people suffering from a
and  skills of  our team are needed now more than ever.
each person has a different experience of mental issues and therefore
needs their own path to recovery. That is why we always take a holistic
approach and look at the whole person, not just their mental health
needs.   We are a motivated and passionate team, led by the desire to
the wellbeing of individuals.
positively impact

, our services
 We know that

future,  and we have confidence in the

We have ambitious plans for the
road ahead. A  key element of our future success
and skilled team , and we particularly welcome applications from
people with relevant lived experience and those that reflect the
diverse communities we serve

.

is  having  a talented

I look forward to  hopefully  meeting you  soon.

Alex Wilson
Chief Executive Officer

Who we are

Tyneside and Northumberland Mind are an independent, local charity that delivers mental

health services across the whole of Tyneside and Northumberland.

We exist to promote positive mental health, providing flexible, responsive and sustainable

support services to those in the Tyneside and Northumberland area.

We offer a range of services, including counselling, a listening service, wellbeing groups

and training based on the principals of wellbeing, recovery, resilience and prevention.

Our Values

•

•

•

•

•

Collaborative
Collaborate and work together

Accessible
Accessible and approachable for all

Respectful
Respectful and inclusive of everyone

Empowering
Respectful and inclusive of everyone

Supportive
Supportive through Services and Partnerships

Our Vision

Our vision is for everyone with a mental health problem to be in control of their own
lives and get the support they need from people they trust!

Our Leadership Team

Our Leadership Team ensures the direction and strategy set by our Board of Trustees is
implemented effectively for the benefit of the users of our services. The team is made up
of forward thinking and dynamic group of professionals who between them have ma
years of experience in delivering mental health services, running charitable organisations,
and working closely with both socially excluded groups and vulnerable people and
communities.

ny

Our Board of Trustees

Our Board of Trustees is responsible for our governance and strategic direction and is led
by our Chair David Slater. Our Board is accountable for everything we do, including settling
our strategic direction, evaluating our performance, and supporting and
Leadership Team, staff and volunteers. We have 9 trustees on our Board, and they reflect
our diverse communities.

empowering our

The Mind Quality Mark

As part of the National Mind Network, Tyneside and Northumberland Mind (a local Mind)
is assessed by a robust quality assurance framework created and set out by Mind called
The Mind Quality Mark (MQM). MQM sets out the baseline of best practice and legal
compliance in all areas of a local Mind’s governance and activities. To achieve the MQM, a
local Mind must meet or exceed all 24 key standards. We are proud that Tyneside and
Northumberland Mind has met and exceeded all standards.

About the role

Job title:

HISU Project Lead

Responsible to:

Head of Client Services

Hours:

Based at:

Part -time  29  Hours  per week

Hybrid  – across Newcastle and
Gateshead

Contract length:

15-months with potential for extension

Salary:

£28 ,840.76  [FTE ]/ £22,603.92 [PTE]

Purpose of job

To lead on TNM’s HISU project which supports adults who frequently
attend the emergency departments, 111 option 2 and local PCNs within
Newcastle and Gateshead.   Our Mental Health Link Worker will liaise
with hospital staff and external agencies, as well
to better address the often
clients.

-unmet psychosocial needs of these

as our own services,

The Project Lead will coordinate all activity from Senior Link Workers,
Link Workers into clinical settings. The Project Lead will attend and
arrange referrals from primary and secondary care settings, being the
main point of contact for clinical referral

pathways.

The Project lead will be responsible for ensuring data is collected and
reported in a timely and appropriate fashion for evaluation of this pilot.

Key Responsibilities of the Project Lead

1.  Provide management and support for a dispersed team of Senior

Link Workers and Link Workers

2.  Manage clinical referral pathways from hospitals, PCNs and 111

option 2

3.  Manage  of out of hours and front door

service

4.   Work with TNMs Support Line to make sure consistent approach

and support is given to clients

5.  Ensure clients are involved in project design and development

6.  Represent TNM at key forums and partnerships

7.  Lead on clinical relationships with local PLTs, GPs and clinicians

8.   Be flexible in the role and be willing to travel throughout Tyneside

and Northumberland

9.  Implement methods to evaluate project design and report back to

senior management

10. Build relationships with stakeholders and clinical partners

11. Ensure safe and consistent support is provided to all clients

12. Review and monitor clients progress throughout their involvement

in services

Expectations

1.  Ensure all responsibilities and activities discharged within this post
are consistent with the terms of TNM’s policies and in the spirit of
our values.

2.  Ensure that the needs of clients are at the core of the way TNM

delivers its services.

3.  Work as a project lead developing and maintaining effective working

relationships.

4.   Ensuring team supervision and 1

-2-1s are consistent and timely

5.  Keep up to date with relevant policies and procedures of both TNM

and the Trust and comply with information governance
expectations as laid out in the induction process and related
documents and policies.

6.  Commit to personal development and participate in appraisal and

supervision.

7.  Take responsibility for own health and wellbeing and contribute to

the promotion of staff wellbeing.

8.   Develop and maintain a working knowledge of Health and Safety
policies and procedures and take all practical steps to ensure your
own personal health and safety at work and the health and safety
of those you work with.

9.  Act in ways that support diversity, equity and inclusion and help to

develop and maintain an organisational culture that supports equity
and diversity.

10. Undertake any reasonable duties/responsibilities to meet the

needs of the organisation.

Person Specification

-  Essential Criteria

1.  At least 2 years’ experience of working with people who have

enduring and complex mental health needs.

2.  A good understanding of clinical pathways and escalation

processes.

3.  At least 2 years’ management experience

4.   Experience of mobilising and managing project work

5.  Full driving licence and access to a private motor vehicle for

business travel.

6.  A genuine desire to work with this client group and the ability to
build accessible, strong relationships with clients by working with
them in a person centred, reassuring, supportive, manner which
leads to an empowering professional relationship.

7.  An understanding of a range of mental health issues and the wider

determinants of physical and mental ill health.

8.   Awareness of the barriers to recovery and experience of

encouraging people to identify, challenge and overcome these
barriers to enable them to better manage.

9.  Excellent understanding of Safeguarding risks, mitigation and

responses.

10. Good understanding of local services available and experience of

building links and partnerships with external agencies.

11. Ability to work independently, organise own workload and solve

problems using own initiative.

12. Strong verbal and written communication skills and ability to work

with people on all levels.

13. Knowledge of safe working practices and ability to identify and

manage risk.

14. IT literate with a good working knowledge of MS Office; including

Word, Excel, and Outloo

k

Conditions of Employment
In the light of legislation [Section 8 Asylum and Immigration Act, January 1997],
as a condition of being able to commence employment, the successful candidate
will be required to provide documentation to prove that they are able to work in
the UK. Such do cuments will include one or more of the following, as appropriate:

•
•
•
•

National Insurance number
Birth certificate or British passport.
Certificate of registration, or naturalisation as a British citizen
Passport or documentation evidencing citizenship of an EEA country

.

.

.

Disclosure and Barring Service (DBS check)
This post is subject to a Disclosure and Barring Service (DBS) check.

Travel requirements:
As this role involves regular travel to various locations to meet the operational
needs of the business, offer holders must have:
•  A full driving licence.
•
Ideally access to private vehicle
•  Vali d business travel insurance

.

.

Probation
The appointment is subject to a probation period of 6 months.

Expenses
Out of pocket expenses will be payable at rates set out in Tyneside and
Northumberland Mind's expenses policy.

Holidays
On joining, pro rata on a 2
entitlement increases depending on length of service. (The holiday year runs from
1 April to 31 March.)

4   working days per annum. Thereafter, the holiday

Tyneside and Northumberland Mind pension scheme
Tyneside and Northumberland Mind has
details about the pension plan are available from the

  a group personal pension plan. Further

Head of Service .

Interested in joining us?

Equa lity Diversity and Inclusion Statement

Tyneside and Northumberland Mind embraces
opportunities.

 diversity and promotes equal

We are committed to being an anti
welcome and encourage applications from diverse and marginalised groups.

-discriminatory organisation and positively

Tyneside & Northumberland Mind recognises that there are systemic and individual
barriers which people face in maintaining good mental health, accessing support
and treatment when they need it, and being accepted for who they are in terms
of their mental h ealth. We pledge to do all we can to recognise and tackle these
barriers, and to monitor our progress.

We strive to be diverse and inclusive in our workforce, our commitment to equity,
diversity and inclusion runs through our employee experience.
inclusive workplace where our staff can bring their full selves to work and strive to
ensure that
potential.
can bring in terms of your culture, ethnicity, race, sex, gender, age, religion,
tation and beliefs.
disability and sexual orien

  everyone is offered equality of opportunity to achieve their full
  In recruiting our team, we welcome the unique contributions that you

   We promote an

When you join us, you will also have the opportunity to join our Diversity
and
organisation.

Inc lusion Working Group and help champion D

, Equity

E&I throughout our

Here is how to apply.

Tyneside and Northumberland Mind is an Equal Opportunities employer and will
apply objective criteria to assess merit. It aims to ensure that no job applicant or
employee receives less favourable treatment on the grounds of colour, nationality,
religion, e thnic or national origin, sex, marital status, sexual orientation, age or
disability or is disadvantaged by conditions or requirements which cannot be
shown to be justifiable.

Selection criteria and procedures are always reviewed to ensure that individuals
are selected, promoted, and treated on the basis of their relevant merits and
abilities. All employees will be given equal opportunity and where appropriate and
ial training to enable them to progress both within and outside the
possible, spec

organisation. Tyneside and Northumberland Mind is committed to a programme of
action to make this policy fully effective.  Candidates who consider that they have
not been fairly treated should write to the Chief Executive Officer, Tyneside and
Northumberla nd Mind, 3 rd  Floor Tru Knit House, 9
upon Tyne, NE1 6UF within seven days of an interview, after which the matter will
be investigated.

-11 Carliol   Square, Newcastle

Required for application:
1x Curriculum Vitae (CV, preferred in Pdf format)
Complete pre -screening questions.

To submit your application please follow the link below:
https://hr.breathehr.com/v/hisu

-project -lead -45334

Closing Date for
Interviews

applications

anticipated week commencing

 will be  March 1 5 th , 2026.
March 23rd,

 2026.

Further questions and enquiries about the role? Email:
Alex.Wilson@tynesidemind.org.uk

Find us at:
9 -11 Tru-Knit House
Carliol Square
Newcastle upon Tyne

NE1 6UF

www.tynesidemind.org.uk