Helpline Advocacy Coordinator
- Location
- Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
- Service/location/team
- The National Domestic Abuse Helpline (NDAH)
- Salary
- £29,701.36 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
- Job Profile
-
Job Profile document
- Role Overview
We are recruiting for a Helpline Advocacy Coordinator to join our team in The National Domestic Abuse Helpline (NDAH)
Job Title: Helpline Advocacy CoordinatorLocation:Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary:£29,701.36 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)Contract type:Full Time, PermanentHours:37.5 hours per weekThis is an exciting opportunity to join Refuge as a Helpline Advocacy Co-ordinator.
The Helpline Advocacy Co-ordinator – London (HAC) provides short-term, targeted advocacy to victim/survivors of domestic abuse based in London, who present with complex or additional barriers to accessing safe accommodation and support services.
The role builds on initial helpline contact to deliver enhanced, focused support, including proactive follow-up and advocacy with statutory and voluntary agencies to secure safe outcomes. This includes working closely with housing departments across London boroughs, refuge providers, and specialist services to overcome barriers and facilitate access to accommodation and support.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 1 September 2026
Interview Date: 10 and 11 September 2026
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. For more information on our work, please visit
www.refuge.org.uk.- Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.