Help to Claim Adviser

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Hours: Part-time – 24.5 hours per week (0.7FTE,  based on 35 hours full-time role)
Location: Remote
Starting Salary: £23,802 – £24,784 per annum (£34,004 – £35,406 per annum FTE) depending on experience
Contract Type: Fixed term until 31 March 2027
Start Date: As soon as possible

About Citizens Advice Camden

We are a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.

About the Role

Our Help to Claim service assists people with claiming Universal Credit (UC), from advising if UC is the right benefit for them up to ensuring they receive their first correct payment.

Help to Claim is delivered by telephone and webchat as part of the national service. The service is available Monday to Friday 8am to 6pm. As a Help to Claim Adviser, you will contribute towards delivery of this service across both channels on a rota basis. We are based in central London and our Help to Claim team will be working a hybrid office-based/ remote model.

The role is open to qualified advisers who have recent experience in delivering advice on Universal Credit. Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.

To apply complete our application form and online application process at Help to Claim Adviser.

Closing deadline for applications is: 9.00am on Monday 2 March 2026

Early applications are encouraged.

CVs are not accepted.

Interview date: TBC

Interviews will be held on Zoom.

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.