Help Point Navigators

Number of roles: 2

Full Time Salary: £26,559 per annum

Hours: 1 x 18.5 hours per week, 1 x 22.5 hours per week (days and times to be agreed at appointment)

Contract: Permanent

Location: The Corner House, Southwick

Holiday Entitlement: 25 days per year rising to 27 days after 2 years (pro-rata)

West Sussex Mind Values:  Excellence, Equitable, Open, Together, Curious, Unstoppable 

National Mind Excellence Awards 2025: Winner for Equality & Diversity; Highly Commended for Effective Services

Overview

Our Help Point team has recently expanded and we have 2 new navigator roles within the team. Help Point is the first point of contact for referrals into West Sussex Mind and the newly re-commissioned Pathfinder service.

The role is central to supporting individuals who are seeking mental health information, guidance and support. You will act as the first point of contact and ensure that referrals are allocated to the appropriate team to offer support.

Our work

The successful candidate will work with a small team of navigators to ensure that telephone and email enquiries are responded to, referrals are recorded and allocated to teams and that appropriate signposting is given.

The role will also include liaising with partners and professionals who may have made referrals on the behalf of service users.

About You

We are looking for someone who is:

• Passionate about improving mental health and wellbeing
• A strong communicator with excellent listening and empathy skills
• Comfortable working with people from diverse backgrounds and experiences
• Organised and able to manage multiple enquiries effectively
• Knowledgeable about community services or willing to learn quickly
• Experienced in support, advice, navigation, or community roles

Join us and in return we will offer regular supervision, training, progression opportunities, employee assistance and a generous leave allowance.

How to apply:

Please find below an application form, guidance notes and job description for further details.

If you would like to have an informal discussion prior to applying, please contact Richard Hudson at richard.hudson@westsussexmind.org to arrange this

C losing date: 9.00am on Tuesday 7th April 2026

Interview date: Tuesday 14th April 2026

Please email completed applications to: people_team@westsussexmind.org

Please note we are unable to provide sponsorship for this post, you must therefore be able to demonstrate your eligibility to work in the UK.

This post is subject to an Enhanced DBS check.

We reserve the right to close this vacancy at any time once we receive sufficient applications and encourage all interested applicants to apply at their earliest convenience to avoid disappointment.

No agencies or CVs

West Sussex Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Here is a link to our Equality, Diversity and Inclusion statement - West Sussex Mind | Equality, diversity and inclusion statement