Help at Home (cleaner)

AGE UK WALTHAM FOREST

JOB DESCRIPTION:

Job Title:
Salary:
Hours:
Responsible to:  Community Services Manager
Based at:

Help at Home (cleaner)
£13.85/hour
Mon-Fri; zero hours contract

Across Waltham Forest

Job purpose:

This role provides a help-at-home service which involves light household tasks,
including cleaning kitchens and bathrooms, changing bedding, dusting,
mopping floors and vacuuming. You might be requested to help with basic food
preparation and escorting to appointments.

This  is  part  of  Age  UK  Waltham  Forest's  development  of  high  quality,  paid-for
services  in  the  community  to  help  older  people  live  safely  in  their  own  homes,
enabling them to remain as independent as possible.

Key Responsibilities.

•  To receive referrals from the community services manager with

appointment slots.

•  To carry out required duties in a professional and friendly manner, with

good communication to ensure that the client is confident with the work
being done.

•  Maintaining clear and accurate records of each job with a signed job

sheet to give to the client and community services manager.

•  To record fully any incidents, accidents and concerns relating to safety

issues, to the home services manager.

•  Make referrals to Age UK Waltham Forest colleagues for specialist support

where needed.

PERSON SPECIFICATION Competencies

EXPERIENCE:

Essential /
Desirable

E

Ability to carry out light household tasks including cleaning,
mopping floors, dusting, cleaning windows.
Able to carry out basic food preparation, assist in household
admin jobs, telephone calls etc.
Experience in delivering to a high customer service standard.  E
D
Understanding the essentials of food health and safety
practices.
Understanding of the principles of confidentiality and data
protection in relation to client information and records.
Understanding of equality and diversity with a commitment
to providing equality of opportunity for all.

D

D

E

PERSONAL SKILLS AND ABILITIES:
Friendly, well presented and efficient, with good
communication skills.
Sensitivity and compassion when working in the homes of
older people.
Good level of spoken and written English.
Qualification of basic food hygiene.
Full clean driving licence and own transport.
Ability to carry out basic risk assessments.

LEGAL REQUIREMENTS
Enhanced DBS check (arranged before start in role).

E

E

E
D
D
D

E