Healthwatch Northumberland Engagement Support Officer at Adapt (NE)

Contract Type: Fixed term

Role Type: Employment

Application deadline:

Based: Northumberland

Salary: £20,931 to 23,132 Pro Rata

Salary Type: Salary Scale

Location: Northumberland

Role description: Officer

Hours: 7.5 hours per week (1 day, pattern to be agreed)

Location: Hexham with travel across Northumberland

Contract: 18-,month fixed-term

Healthwatch Northumberland is the local health and social care champion. We ensure that NHS and social care leaders and other decision-makers hear the voices of local people and use their feedback to improve care. Adapt (NE) delivers Healthwatch Northumberland on behalf of the local community.

Job purpose

To support Healthwatch Northumberland's engagement activities, helping to gather and record the views and experiences of local people, particularly those from communities whose voices are not always heard, to inform improvements to health and social care services across Northumberland.

Key responsibilities

Community engagement

• Support Healthwatch Northumberland engagement activities including workshops, surveys, community events and outreach sessions
• Help gather residents' views and experiences of health and social care services, ensuring engagement is inclusive and accessible
• Represent Healthwatch Northumberland at community information events where appropriate
• Support targeted outreach to communities and groups whose voices are not always represented, including people from rural areas, those with disabilities, and people from marginalised communities

Recording and reporting

• Assist with accurately recording and inputting engagement feedback into relevant systems
• Help compile engagement findings to support reporting and evidence to commissioners and decision makers
• Maintain records in line with Adapt (NE)’s data protection and confidentiality policies

Promotion and awareness

• Help raise awareness of Healthwatch Northumberland, its role and how people can share their experiences
• Distribute information and materials to community venues, partner organisations and networks
• Work with Adapt (NE) colleagues and VCS partners to maximise reach, particularly in rural parts of Northumberland

Safeguarding

• The post holder has a responsibility to safeguard and promote the welfare of children and/or vulnerable adults and must comply with all Adapt (NE) safeguarding policies and procedures.