Health & Wellbeing Coach Role Description and Person Specification - Adults
Reports to: Health and Wellbeing Coach Team
Salary: £35,000 pro rata
Probation period: 3 months
Hours: 0.8FTE
Holiday: 30 days + bank Holidays
Contract: Fixed termto 31st March 2027
Based at: Postholders will work/outreach intosettings across Primary Care Network (PCN) and/or in community settingsin Hackney, the Shoreditch Trust Head Office atOrsman Road (N1) and remotely where needed.
About Shoreditch Trus
Shoreditch Trust is a charity which supports and empowers communities to improve their he and wellbeing through working in a person-centred way. Our initiatives empower people t make choices about their health and wellbeing by providing people with practical experience, a fresh perspective, skills, knowledge and motivational support towards healthy livin
Purpose of the post
Shoreditch Trust has a well-establishedHealth Coaching programme thatworks with local residents to develop the knowledge, skills, and confidence to manage their health and wellbein whilst increasing their ability to access and utilise community suppo
The Trust is recruiting into posts to provide Health and Wellbeing Coaching for adults 18+ within a Primary Care Network multi-disciplinary setting.
PCNs are made up of Groups of GP Practices in City and Hackney who have come together to form eight Primary Care Networks, each covering a total population of between 30,000 - 56,000. PCNs enable GP practices to work together in a collaborative way to develop and deliver network-based services that respond to the needs of the local populatio
Job Description
Post holders will work in partnership with clinical and non-clinical, social care and voluntary sectorcolleagues to ensure the best possible outcomes for patients. The role is varied, andwill include multi-disciplinary working, case management, self-management education through 1-2-1 consultation, group facilitation and facilitation of peer support
Areas of work
1 Support for positive health and wellbeing
2 Identifying and delivering activitie
3 Community engagement
4 Working collaboratively in a Primary Care Neighbourhood Setting
5 Reporting
1 Support for positive healthand wellbeing
Utilise existing multidisciplinaryteam channels to identify people who would benefit mos from healthand wellbeing coaching;
• Manage and prioritise a caseload, in accordance with the health and wellbeing needs of the PCN population;
• Take an approach that is non-judgemental, based on strong communication and negotiatio skills, while considering the whole person when addressing existing issue;
Provide personalised support to individuals, their families, and carers to support them to active participants in their own healthcare; empowering them to manage their own hea and wellbeing and live independently;
Coach and motivate patients through multiple sessions to identify their needs, set goals, a supporting patients to achieve their personalised health and care plan objective
• Provide interventions such as self-management education and peer support;
• Support patients to establish and attain goals that are important to them;
Support personal choice and positive risk taking while ensuring that patients understand t accountability of their own actions and decisions, thus encouraging the proactive preventi of further illnesses;
Work in partnership with the social prescribing service to connect patients to communbased activities which support them to improve their health and wellbeing;
• Where required and as appropriate, refer people back to other health professionals withi the PCN;
2 Identifying and delivering activitie
• Be sensitive to the needs and demands ofdiverse communities and identify effective ways t engage and support people to improve their health, wellbeing and community engagement;
Remain up-to-date on developments and initiatives in the Health and Wellbeing field an find ways to incorporate them into daily work
Work withpatients,their families and carersto identify opportunities to develop ne activitiesto supportself-managementand health and wellbeing;
• Build up knowledge of, form connections with and contribute to local services and activiti that could benefit clients as part ofa personalised action plan;
• Identify opportunities to develop and support the delivery of group session;
• Share knowledge and best practice to contribute toprogramme development.
3 Community engagement
• Identify andprovide activities that raise awareness of preventative health measures amon local residents;
• Find creative ways to encouragelocal residentsto think about and engage in conversations about their health andwellbeing;
• Identify and supportpathways into theTrust’sCommunity Champions volunteerand peer supportprogrammes;
• Support volunteersto integrate into theprogramme, enabling them to fulfil their interestsand support delivery of activities;
• Represent Shoreditch Trust and its programmes in a consistent and informed wa;
Work in partnership with health, social care, and community and voluntary sector provide and multi-disciplinary teams to holistically support patients’ wider health and well -being, public health, and contribute to the reduction of health inequalitie
4 Working collaboratively in a Primary Care Neighbourhood Setting
Develop relationships with Primary Care Network teams, integrating the work of the Healt and Wellbeing Coach into primary care patientjourney, systems and processes, ensuring that coaching is accessible as part of holistic case management;
• Develop the role in line with the prioritiesof the local PCN population;
• Participate in multidisciplinary discussions and Neighbourhood networkingmeetings;
• Support PCNs to develop their knowledge and confidence to connect people to communi resources.
5 Reporting
Maintain accurate records of client activity and interventions, complete required data a informationthroughout patientjourney, enter data onto the client management system a produce regular reports of all activity against reporting standards and KPIs;
Work to KPIs set by commissioner
Job Requirements
In order to be responsive to the community and to be able to support Shoreditch Trust activiti you will need to be flexible, working some evenings and weekends. Hours will be agreed on mutually beneficial basis in line with planned activities. A flexible approach is required to providing support and assistance where it is needed most during crises or emergency response This may be as part of an internal response to the needs of individuals/families, or as part o wider-scale local multi agency response and recovery arrangements.
Person Specification
Educational achievements, Qualifications, Training and Knowledge:
Essential
Level 3 Health Coach, Hea lth Trainer, Health Improvementor equivalentrelevant qualification.
Desirable
• GCSE English and Maths or equivalent qualification, Grade C or above.
Experience:
Essential
• A minimum of 2 years' experience working in a public-facing, culturally diversecommunity setting;
• Working in a multidisciplinary team;
• Providing support on a one-to-one basis;
• Coaching and motivating individuals to achieve their healthand wellbeing goals;
• Working withpeople who have experienced or are experiencingchallenges withmental or physical health;
• Supporting people to improve their health and wellbeing in a structured, measurable wa
Supporting people, their family and carers in a related role;
Using data management systems
Desirable
• Working with people atrisk of social isolation or who are socially isolated;
• Providing support in group settings.
Job related aptitude and skills:
Essential
• Able to communicate effectively and sensitively with a wide range of people and to consid different cultures, religions and personal approaches with regards to health and lifestyl
Good problem -solving skills and ability to use initiative
Good influencing and negotiating skills with the ability to positively engage others an secure commitment and time
Able to motivate people to confronthabits and behaviours that may have negative consequences and to keep them engaged and driven;
• A good understanding of the wider determinants of health and wellbeing and ability to support people to find advice, guidance and advocacy;
• Able to provide a culturally sensitive service, by supporting people from all backgrounds an communities, respecting lifestyles and diversit;
• Commitment to reducing health inequalities and proactively working to reach people fro diverse communities;
• Ability to identify risk and assess/manage risk when working with individual;
• Able to work from anasset-based approach, building on existing community and persona assets;
• Ability to organise, plan and prioritise on own initiative, including when under pressure an meeting deadlines;
• Able to communicate effectively with people who are troubled or in distre
• Able to demonstrate discretion when discussing and handling personal informatio
Good understanding of personal safety;
• A high proficiency of IT literacy including a good working knowledge of Microsoft Office software;
• Able to manage time effectively and independently
• A strong interest in and commitment to the aims andvalues of Shoreditch Trust;
• Ability to attend work regularly and on time.
Desirable
• Able to speak at least one other language relevant to the local communit
• Good understanding of Motivational Interviewing or other behaviour change techniques;
Personal qualities:
Essential
Commitment to continuous personal developmen;
• Ability to work alone, as well as working co-operatively as a team member;
Willingness to learn about new initiative.
Shoreditch Trust Values
Our Values guide everything we do with clients, colleagues, partners & commissioner
Equality: we believe that everyone has the right to lead healthy and fulfilling lives. We support people recognise opportunities and overcome obstacles to realise their potenti
Connection: bringing people together is at the heart of what we do, forging strong and trustin relationships to enrich our work and the lives of our client
Compassion: we believe everyone should be treated with kindness and respect and recognise that hones and challenging conversations can be as important as encouragement
Independence: we promote independence, enabling people to make informed decisions and tak ownership of their own developmen
Flexibility:we strive to respond flexibly and intelligently to people’s needs, understanding that there is ‘one-size-fits-all’ when it comes to real lives
Anti Racism
At Shoreditch Trust we realisethat systemic racism is an issue that affects us all; we recognise the ma ways that racism undermines the health and opportunities of people who are affected; we respond every way we can to repair the harms that racism causes; and we resist any policies or ways of behaving on our part that may be racist.
Equal Opportunities
Shoreditch Trust is committed to encouraging diversity and eliminating discrimination in both its role as employer and as a provider of services. Through its aims as a charity, Shoreditch Trust recognises that t communities we work with have endured long-term deprivation and under investment. It also recognis the incredible potential of those communities and individuals. We are committed to challenging a changing this situation and to contributing to the creation of a fair, equitable and accessible socie
Shoreditch Trust is committed to creating a diverse and inclusive organisation- a place where we all can be ourselves and reach our full potential at work. We offer a range of staff support programme including 4 development days, extensive training opportunities and wellbeing policy and initiatives. welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexua orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and carin responsibility.
Safeguarding statement
Shoreditch Trust works with children, vulnerable young people and adults at -risk in a variety of ways and is committed to providing a safe, positive and friendly environment. We have a statutory and moral duty ensure and promote the welfare of these groups regardless of race, disability, gender, age, sexual orientation, religion and belief, gender reassignment, pregnancy and maternity, marriage and civ partnership. Our policy extends to the treatment of all our service users, partners, volunteers, visi tors and employees of Shoreditch Trust. The Trust abides by the legislation in place for safeguarding and takes into account best practice in child and adults at-risk safeguarding.
Safer Recruitment
Shoreditch Trust places the utmost importance on the welfare and wellbeing of its clients. The selec process will assess the candidate’s suitability for the role and explore any gaps or anomalies in th application process. Confirmation of the post is subject to a minimum of two satisfactory references; whe eligible, a satisfactory outcome of the DBS check. This is in addition to the necessary information to atte an interview: Proof of identity and proof of the right to work in the U
This job description is intended as an outline indicator of general areas of activity only. Shoreditch Trust a small charity and as such all staff are expected to vary their duties as necessary to meet the needs of t organisation.