Head of Supporter Engagement

Make a difference

Positive community impact

Learn, develop, grow

Salary: £43,000 - £50,000 per annum, dependent on experience (pro rata for part time)

Location: Flexible - across any of our 3 hospices

Hours: 37.5 hours per week

This is a Permanent, Full Time vacancy that will close in 15 days at 23:59 BST.

The vacancy

Head of Supporter Engagement

Location: 

• The role can be based at any of our three hospices with hybrid working.
• Required to travel between sites to collaborate with colleagues, so a current full, valid driving license and car is essential.

Salary:  £43,000 - £50,000 FTE per annum, experience dependent (pro rata for part time).

Hours: 

• Full Time & Part Time applicants considered - minimum 30 hours/4 days per week
• Monday to Friday but with flexibility for weekend and evening events as required

Contract:       Permanent

Bring people together. Grow lasting support. Help deliver care that truly makes a difference.

At East Anglia’s Children’s Hospices (EACH), we rely on the generosity and commitment of our supporters to deliver vital care and support for children, young people and their families.

We are looking for a Head of Supporter Engagement to lead and grow our public fundraising activity and deepen meaningful relationships with our supporters.

About the role:

This is a senior leadership role within our Fundraising team, responsible for shaping and delivering our Public Fundraising strategy, covering:

• Events
• Community fundraising
• Lottery
• Legacy & In Memory giving
• Individual Giving

Leading a team of fundraisers, developing clear plans and approaches to grow income, strengthen supporter engagement, and ensure a high standard of donor care.

The role has overall responsibility for generating circa £2.3 million annually and for building strong, collaborative relationships across Finance, Marketing & Communications, and operational teams to deliver shared goals.

What you’ll be doing:

• Leading and delivering a forward-thinking supporter engagement strategy aligned to our wider fundraising plans
• Managing and developing a team, supporting performance, learning and continuous improvement
• Overseeing budgets, income performance and financial planning
• Strengthening supporter journeys to build long-term engagement and loyalty
• Working collaboratively across teams to maximise fundraising opportunities
• Ensuring all activity meets legal and regulatory requirements, including the Code of Fundraising Practice
• Staying informed about sector trends and identifying new opportunities for growth

About you:

We’re looking for someone who brings both strategic thinking and people leadership, alongside a drive for delivering meaningful supporter experiences.

You will ideally have:

• Experience leading and developing fundraising teams and managing senior stakeholder relationships
• A strong track record of delivering income growth across public fundraising areas
• Experience developing and implementing long-term, insight-led fundraising strategies
• Confidence managing budgets and monitoring performance against targets
• The ability to work collaboratively across departments and with external partners
• Clear and effective communication skills, both written and verbal

An understanding of fundraising regulations and best practice, as well as experience in areas such as events, community or individual giving, will be important in this role.

Interview: 1st face to face interview 15 July 2026 (location TBC)

Please view the full job description and person specification for this role at the bottom of this page.

Interested in Learning More Before You Apply?

At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.

If you’d like to find out more or make a request, please contact the Recruitment Team by email hrinbox@each.org.uk or phone 07442 465971. 

More information

The benefits

Enhanced holiday plus holiday purchase scheme

Flexible / hybrid working

Employee Health Cash Plan

Employee Assistance Programme

Employer pension scheme (up to 7% employer contribution) inc. life assurance cover

Free eye tests

Cycle to work scheme

Enhanced maternity & paternity pay

The organisation

East Anglia’s Children’s Hospices (EACH) ensures the best possible quality of life and makes every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.

In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission.

Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources.

We’re over 440 employees strong, with a team of more than 2,000 volunteers across the organisation including over 50 shops and a Retail Distribution Centre.

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Published

2 days ago

Closing

in 15 days

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