Head of Services

Head of Services

Job description and person specification

Salary
Hours
Reporting to

Direct reports
Location

£42,060 to £45,294 (depending on skills/experience)
6 Months Fixed Term Part time (22.5 hrs per week)
Interim Chief Operating Officer

 Service Leads X3
Sevenoaks, although we operate flexible working in which staff can work
from home for part of the week and some travel may be required on
occasion.

About West Kent Mind
West Kent Mind enriches lives through better mental health by offering support to get well, stay
well and thrive. We are an ambitious, award-winning organisation and an enthusiastic member of
the Mind federation. We value collaboration, partnership, creativity and growth.

Job description
Purpose of the role

This is a senior leadership role within West Kent Mind. The Head of Services is responsible for
overseeing and developing the charity's mental health services to ensure they meet the highest
standards of impact, particularly around quality, compliance, equity and effectiveness.

This role requires a proactive and forward-thinking leader who can manage service delivery,
inspire teams, and foster relationships with stakeholders. Working closely with the Interim Chief
Operating Officer and colleagues within the Senior Management Team, the Head of Services will
play a key part in shaping the organisation’s future.

Person specification
Who you are
All previous experience may be paid or voluntary, full or part-time, in the UK or overseas.

•  You  have  demonstrable  experience  in  a  senior  role  managing  mental  health  or  related

services.

Commented [PL1]: Removed these because it's duplicated
in key responsibilities

Key Objectives include but are not limited to:
Provide motivational leadership to foster a positive,
accountable, and high-performing culture while
collaborating with senior management on strategic goals.
Design and deliver community-focused services aligned with
organisational priorities, monitoring and evaluating their
impact.
Oversee innovative, evidence-based mental health services,
ensuring continuous improvement through feedback and
analysis.
Involve service users in the design and evaluation of
services, ensuring responsiveness to diverse needs.
Ensure compliance with legal, regulatory, and quality
standards while maintaining effective performance
monitoring systems.
Build strategic partnerships, drive innovation, promote best
practices, and represent the charity externally.
Manage budgets effectively to maximise income and embed
equity, diversity, and inclusion across all activities.

1

•  You  have  strong  management  and  leadership  experience  with  the  ability  to  inspire  and

motivate teams.

•  You have a comprehensive knowledge of mental health issues, service delivery models and

best practices.

•  You will have had experience in designing, developing and implementing new services that
are  client-centred,  impactful  and  aligned  with  strategic  priorities.  of  service  design  and
development and the implementation of new services.

•  You are confident in using data and a CRM system (we use Beacon) to evidence organisational
impact,  monitor  performance  and  report  against  strategic  objectives.  committed  to
evidencing West Kent Mind’s impact effectively and reporting against our strategic plan.
•  You  have  exceptional  communication  and  relationship-building  skills  with  experience
working collaboratively with funders, commissioners, and internal and external stakeholders,
including co-production and involvement with client.

•  You  have  an  in–depth  understanding  of  compliance  requirements  in  the  health  or  charity

sector, including GDPR and safeguarding of children and adults.

•  You are committed  to excellence in all that you do and  embedding the principles of West

Kent Mind and better mental health for all.

•  You are driven by addressing inequalities with a strong commitment to equity and diversity.
•  You  have  discretion  and  judgment  when  dealing  with  sensitive  and/or  confidential

information and are flexible and adaptable.

•  You are resilient with a proactive approach to safeguarding your personal wellbeing and that

of your team.

•  A professional qualification in mental health, social care, or a related field would be desirable

but not essential (e.g. BACP, UKCP, HCPC, BPS).

What you will bring to the role

•  You  can  demonstrate  that  you  have  significant  experience  in  a  senior  leadership  role

managing mental health or related services, with a proven track record of success.

•  Your  strong  leadership  and  management  skills,  and  the  ability  to  inspire,  motivate,  and

develop high-performing teams.

•  Your  expertise  in  designing,  developing,  and  delivering  innovative,  client-centred  services
that align with West Kent Mind’s strategic priorities and the needs of the community that we
serve.

•  You  have  comprehensive  knowledge  of  mental  health  issues,  service  delivery  models,

compliance requirements, and best practices, including safeguarding and GDPR.

•  You have exceptional communication, people management and relationship-building skills,
with experience collaborating with key stakeholders such as trustees, funders, and service
users.

•  Your understanding and confidence in using data and CRM systems to monitor performance,

evidence impact, and report effectively on strategic objectives is key to this role.

2

•  You have a strong commitment to equity, diversity, and inclusion, ensuring services address

inequalities and are accessible to all.

•  A proactive, resilient, and solution-focused approach, with discretion and adaptability when

handling sensitive or complex challenges.

Key Responsibilities

•  Provide  supportive  and  inspirational  leadership  to  service  leads  and  teams,  creating  an

environment where staff feel valued, motivated, and equipped to succeed.

•  Promote a culture of accountability, learning, and excellence across service teams.
•  Collaborate  with  the  Senior  Management  Team  to  deliver  organisational  priorities  and

contribute to strategic planning.

•  Design and plan a programme of services that meets local community needs, in line with the

organisational strategic plan.

•  Monitor, evaluate, and report on the impact and success outcomes of these services.
•  Develop and implement innovative, client-centred service models and interventions tailored

to the needs of the community.

•  Ensure  all  services  are  evidence-based,  client-focused,  and  compliant  with  relevant

regulations and quality standards.

•  Promote  continuous  service  improvement  and  growth  through  feedback,  analysis,  and

collaboration.

•  Engage clients and service users in the consultation, design, implementation, and evaluation

of services.

•  Deliver flexible, client-centred services that are responsive to and accommodate the needs,

wishes, and aspirations of service users.

•  Ensure  all  services  comply  with  legal,  regulatory,  and  contractual  requirements,  including

safeguarding, health and safety, and GDPR.

•  Maintain  robust  systems  for  monitoring  and  reporting  service  performance  and  impact,
including overseeing client information on the CRM system and capturing relevant data.
•  Work  closely  with  the  Fundraising  team  to  identify  and  develop  opportunities  to  expand

existing revenue streams for service delivery.

•  Build strategic and sustainable partnerships across statutory, corporate, voluntary, and public

sectors to maximise impact for beneficiaries.

•  Represent the charity at external meetings, forums, and events to advocate for mental health

and the charity's services.

•  Contribute to the Mind federation, supporting its strategic direction and offering expertise

where appropriate.

•  Manage the services budget to maximise income and ensure good value for money.
•  Support project leads and teams in managing individual budgets and reporting to funders.
•  Embed equity, diversity, and inclusion best practices into all aspects of your work.

3

Adopting our fundraising culture.

West  Kent  Mind  operates  and  encourages  a  fundraising  culture,  this  means  that  our  staff,
volunteers,  and  trustees  are  all  fundraising  advocates  and  contribute  to  an  organisational
fundraising ethos. This means attending a minimum of two fundraising events per year to champion
West Kent Mind while connecting with team members.

Benefits
We’re a charity and we’re here to make a positive difference to lives and communities. You’ll work
with a passionate, knowledgeable and dedicated team with a big heart.

Everyone  can  access  our  Employee  Assistance  Programme.  It’s  confidential  and  includes  24/7
telephone advice, counselling and a suite of online tools to help you stay happy and healthy.

Everyone, regardless of role, is offered free Mental Health First Aid training.

Holidays

23 days per year (calculated pro-rata for part-time employees) increasing by 1 day for each year of service to
a maximum of 30. Plus an organisation‑wide wellbeing break between Christmas and New Year, when all
staff are encouraged to rest, recharge and take time for themselves. Bank holidays are also calculated on a
pro-rata basis.

All holiday is calculated pro-rata.

Learning

We’re committed to supporting our staff with learning and professional development, so we offer
opportunities for coaching, training and mentoring.

Pension

If eligible you’ll be auto enrolled into our pension scheme, and our contribution is based on 3% of
your salary.

4