Head of Operations and Infrastructure

Description

Salary: £84,080

Role duration: Permanent

Location: London, UK (Hybrid - 50% office attendance)

We’re looking for a commercially minded, highly organised leader to head up operations and infrastructure across our estate, systems and events. You will have both vision and attention to detail and can deliver an outstanding customer experience, develop a growing conferencing and events business into new areas, and lead a multidisciplinary team with confidence. You’ll set standards, strengthen KPIs and ensure the Academy runs smoothly, securely and sustainably.

Closing date for completed applications is 15 April 2026 at 17:00.

Interviews will likely be held on w/c 27 April 2026.

Requirements

• Significant senior operations leadership experience, with responsibility for building/venue operations and/or events delivery and/or technology/business systems in a complex organisation.
• Commercial and customer mindset, with experience improving utilisation, income and/or service proposition (e.g., conferencing/events, space/venue utilisation, membership services or other revenue-generating operations).
• Strong supplier, contract and procurement management experience, delivering service quality, value for money and continuous improvement.
• Track record of proportionate risk management and compliance across areas such as health & safety, security, business continuity, data protection and cyber/technology risk.
• Excellent stakeholder management and communication skills, with a collaborative, customer-focused approach and commitment to high standards.

Desirable

• Experience operating or maintaining a listed building or heritage estate, including conservation constraints and stakeholder relationships.
• Experience modernising core systems and data/reporting (e.g., CRM, finance, HR, events), including integration and workflow redesign.
• Experience developing a commercial conferencing and events proposition, including pricing, utilisation, customer journey and service design.

Benefits

We provide our staff with a comprehensive benefits package outlined as follows:

Competitive Rewards

• Generous pension scheme with flexible contributions – we contribute between 8% - 13% of your gross salary (with employee contributions of 3% - 8%)
• Life assurance at three times your salary

Work-life Balance

• Hybrid and agile working. 50% office attendance.
• 26 days annual leave, plus Christmas closure days and bank holidays
• Buying and selling leave
• Family-friendly policies including enhanced maternity and paternity leave (subject to a qualifying period)

Wellbeing and Development

• Complimentary subscriptions to Headspace and Classpass to support your physical and mental wellbeing
• Support through tailored learning and development

Additional Benefits

• A range of enhanced benefits become available once you’ve completed your probation period