Head of IT and Business Improvement

Lead how we unlock value and drive smarter ways of working

At Teign Housing, we’re on a mission to deliver homes people love, from a landlord you can trust.

To help us get there, we’re looking for an exceptional Head of IT & Business Improvement a strategic leader who can connect digital, data, and change to deliver real, measurable impact for our customers and colleagues.

 

Why this role matters

This is a high-impact leadership role at the heart of our transformation agenda. You’ll shape how we:

• Drive efficiency and value for money
• Use data and insight to improve decision-making
• Deliver digital innovation and modern services
• Embed a culture of continuous improvement

You’ll lead a diverse portfolio from ICT and data to programme delivery and business analysis ensuring everything we do creates meaningful business value.

 

What you’ll be doing

Strategic leadership & transformation

• Lead the organisation’s Business Change Strategy aligned to corporate priorities
• Advise the Executive Team and Board on digital, data, and efficiency opportunities
• Champion a culture of innovation, insight and continuous improvement

Digital & ICT leadership

• Set direction for secure, resilient, future-focused technology services
• Shape digital strategy including automation, integration, cloud, and AI
• Ensure strong governance, performance, and value from ICT services

Data, insight & intelligence

• Lead Business Intelligence, data governance and analytics
• Build a data-driven culture and improve data literacy across teams
• Turn insight into action to improve performance and outcomes

Programme delivery & change

• Oversee the organisation’s change portfolio and programme governance
• Ensure projects are prioritised, aligned and deliver measurable results
• Maintain strong oversight of risks, dependencies, and benefits realisation

Business improvement & efficiency

• Lead end-to-end process redesign and service improvement
• Develop and manage an organisation-wide efficiency pipeline

Leadership & collaboration

• Lead multidisciplinary teams across ICT, BI, and change functions
• Build strong partnerships across the organisation and with external stakeholders
• Create a high-performing, inclusive culture aligned to our values

 

What you’ll bring

We’re looking for a strategic, forward-thinking leader who thrives on complexity and delivers results:

Experience & expertise

• Senior leadership experience in business transformation, digital, or data
• Proven track record delivering change portfolios and efficiency programmes
• Experience overseeing ICT, BI, or digital functions
• Strong understanding of programme governance, benefits realisation, and value-for-money
• Demonstrated success influencing at Executive and Board level

Skills that set you apart

• Strategic thinker with the ability to turn vision into delivery
• Excellent stakeholder engagement and influencing skills
• Ability to translate complex technical concepts into clear business value
• Data-driven decision maker with strong analytical capability
• Skilled at managing competing priorities and organisational dependencies

Your style

• Collaborative, inclusive, and values-led
• Curious, innovative and outcome-focused
• Resilient and adaptable in a fast paced environment
• Passionate about improving services and delivering social impact

Our values (and how we work)

At Teign Housing, we don’t just focus on what we do — but how we do it:

• We are One Team
• We are Friendly
• We Listen & Learn

We are committed to creating a workplace where everyone feels included, valued and able to thrive.

 

Why join us?

• A strategic leadership role driving real organisational change
• Opportunity to lead digital, data, and transformation at scale
• A purpose-driven organisation focused on customers and communities
• Flexible working and a strong focus on wellbeing

Role Profile – Role Profile – Head of IT & Business Improvement

Benefits

• 25 days’ annual leave plus bank holidays
• Discretionary festive leave
• Generous employer pension contribution of up to 15%, plus death in service
• Private healthcare membership (if applicable)
• Flexible, agile working
• Salary sacrifice scheme (optional)
• Reimbursement of professional membership fees
• Employer contributions towards gym membership and eye examinations for those who use computers regularly as part of their work
• Up to 25% off selected O2 airtime contracts
• Microsoft Home Use programme available
• Training opportunities
• Employee assistance programme provided by Health Assured
• Westcountry savings and loans scheme
• Recognition for long service (if applicable)
• Cycle to Work and electric vehicle schemes
• Bupa dental care (optional)

Applications will be considered as they are received, so early applications are encouraged. We reserve the right to close this vacancy early, should a suitable candidate apply.