Head of Income Generation & Engagement

Job Title:

Head of Income Generation & Engagement

Salary Range:

£60,00 - £65,000

Responsible To:

Director of Fundraising

1.  Job Summary

The Head of Income Generation & Engagement leads a range of fundraising and supporter engagement
activities designed to inspire more people to connect with the organisation and make a meaningful
difference to the lives of the people we support and their families.

Working closely with the Director of Fundraising, the  postholder  will oversee the development and
delivery of multiple income streams, including an expanding events and challenges programme, Direct
Mail appeals, community fundraising, and mid-value giving, along with database management. They
will  use  their  expertise  to  create  and  implement  initiatives  that  drive  income  growth  and  broaden
opportunities for supporters to engage with and champion our work.

2.  Direct Reports:

Director of
Fundraising

Head of Income
Generation &
Engagement

Fundraising
Administrator

Fundraising
Adminitrator &
PA to CEO

Head of
Philanthropy

Events &
Challenges
Coordinator

Community
Fundraiser

Database
Manager

3.  Key Tasks

Major Donor
Officer

Trusts
Fundraising
Manager

Trusts
Fundraiser

  Support development and implementation of the fundraising strategy,
  Support budget planning and monitoring.


Lead  a  specific  mix  of  income  streams  encompassing  Mid-level  fundraising,  events  and
challenges, Young Kisharon Langdon, community fundraising and database management.
Identify opportunities for income growth.


  To deputise for the Director of Fundraising as and when required.

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4.  Operational Tasks

  Ensure compliance with Fundraising Regulator standards
  To personally manage a portfolio of mid-level donors and prospect mid-level donors in order

to canvass, develop long term relationships and maximise income

  Ensure high-quality supporter journeys.
  Strengthen donor retention and mid-value giving pipelines.
  To arrange and accompany donors on service visits as and when required.


Line management of direct reports, including induction, supervision, appraisals and workload
allocations.

  Work closely with Marketing, Finance and Service teams.
  Oversee processes, systems and database accuracy (CRM management).

5.  Communications

  Work collaboratively with marketing to create supportive marketing and communication

campaigns.

  Act as an ambassador for the fundraising team within local and national forums and

networks.

  To work with the Director of Fundraising to deliver accurate and meaningful board reports.

6.  People Management

  To provide values-based leadership for employees and teams to perform at their best in

building and sustaining a high-performance culture.

  To act as a role model and ambassador for Kisharon Langdon values and leadership

behaviours.

  Manage direct reports through
  To identify training and personal development of self and staff team.
  Contribute  to organisation-wide initiatives  and  align fundraising activity with organisational

priorities.

7.  Financial Management

  Support the Director of Fundraising with budget planning, monitoring and forecasting,

working collaboratively with the finance team to provide accurate and timely information.

  Assist in ensuring cost-effective and efficient delivery across fundraising activity by
monitoring spend within their areas of responsibility and highlighting risks or
opportunities for savings.

  Oversee event-related expenditure for their portfolio, ensuring resources are well planned,

monitored and used to maximise impact and return on investment.

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8.  Key Values

In addition to undertaking the duties as outlined above, the post holder will be expected to adhere to
the following:

  Organisational Values

To behave in accordance with the organisation’s values of Respect, Integrity, Community and
Excellence.

  Equality & Diversity

To act in accordance with the Organisations Equality & Diversity Policy, which is designed to
prevent discrimination of any kind.

  Health & Safety

Ensure that all duties are carried out in line with the Organisation’s Health & Safety Policy.

  Risk Management

Responsible  for  reporting  complaints,  incidents  and  near  misses  through  the  appropriate
reporting procedures.
Responsibility for attending health & safety training as required.
Responsibility for assisting with risk assessments.

9.  Note

This  job description outlines the roles, duties and responsibilities of  the post.  It is  not intended to
detail all specific tasks.  Langdon reserves the right to alter the content of this job description to reflect
the changing needs of the organisation but is a correct reflection of the main duties of the post at the
time of writing.

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10. Acceptance

I agree to undertake the duties of the job in accordance with the above.

Signed: …………………………………………………….. (Post Holder)

Name: ………………………………………………………. (Print)

Date: …………………….

Signed: …………………………………………………….. (Line Manager)

Name: ………………………………………………………. (Print)

Date: …………………….

This document is to be signed and returned to the HR Department on your appointment and/or at
the review point for Kisharon Langdon Job Descriptions. The signed copy will be retained on your
Personal file.

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Qualifications

PERSON SPECIFICATION

Assistant Director Fundraising

Essential

Desirable

  Educated to degree level or
equivalent professional
experience.

  Professional fundraising

qualification.

  Professional Management

qualification.

Knowledge & Experience

  A successful track record of

  Experience of working with

leadership at a senior
strategic level within an
organisation of comparable
scope, size and complexity.

adults with learning
disabilities.

  Understanding of the
Jewish community.

Communication  &  People
Skills

  Experience of financial /
budget management.
  Significant experience in

income generation through
relevant relationship-based
sales and marketing and/or
fundraising activity.
  Demonstrable success of
delivering to and beyond
targets.

  Significant experience of
organising and delivering
large scale events.

  Good understanding and
experience of how digital
technologies can underpin
effective data-driven
supporter engagement.

  Excellent interpersonal,
communication and
presentation skills with the
ability to build trust and
communicate effectively
with a range of donor
levels.

  Previous experience of

dealing with
difficult/complex employee
relations issues.

  Assertive, confident and

the ability to influence in a
challenging environment.
  Demonstrable evidence of
values-based leadership.

  Familiar with working at or
reporting to exec board
level.

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Organisation Skills

Specialist Skills

  The ability to multitask,

manage time & resources
flexibly and rigorously.
  Ability to demonstrate

leadership and composure
under pressure, while
maintaining high morale.
  Able to work autonomously

and prioritise tasks to
balance emerging and
changing needs of Kisharon
Langdon.

  Able to delegate tasks and
project manage to meet
tight deadlines.

  In depth knowledge of the
fundraising environment
and a range of techniques
and disciplines that will
support the cost-effective
generation of income.
  Able to provide creative
solutions to problems,
applying knowledge and
insight appropriately.
  Previous experience of
working with donor
databases and using
reporting/data to drive
donor engagement.

  Knowledge of

Charity/voluntary sectors
with awareness of disability
issues.

Other

  Commitment to the

  Car owner/driver.  Ability

to use own car for business
use.

organisation’s ethos and
aims, and the ability to
respect, support, promote
and work within a Jewish
ethos.

  Acceptance of and
commitment to the
principles underlying the
organisation’s Equality &
Diversity and Health &
Safety Policies.

  Able to work outside of

usual office hours as work
demands.

  Flexible approach

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