Head of Credit Control

Global Credit Controller

Lloyd’s Register

Location: Athens, Greece

 

What we’re looking for

We’re looking for an experienced global credit control and collections leader to support improvements in working capital, cash conversion and customer payment performance. You’ll work collaboratively across commercial, operational and finance teams to improve collections, remove barriers to cash and support continuous improvement across the Order-to-Cash process, while maintaining effective credit risk management.

What we offer you

The opportunity to work for an organization that has a clear sense of purpose, is values-based and helps colleagues to develop professionally and personally through our range of people development programmes

Fixed-term Contract

The role

• Own global collections performance across all regions, delivering improvements in DSO, overdue debt, aged debt and cash collection.
• Establish global collection standards, operating rhythms and KPI reporting.
• Govern regional collection performance and hold outsourced shared services accountable for delivery against agreed KPIs.
• Provide functional leadership to global credit control teams delivered through shared services.
• Manage escalation of high-risk and strategic customer accounts, including payment plans and recovery strategies.
• Review and approve credit limit recommendations and escalate credit risk issues.
• Oversee the resolution of disputed invoices and complex customer disputes to accelerate cash collection.
• Deliver reliable cash collection forecasts and insights to support Treasury and cash planning.
• Partner with Sales, Commercial Operations, Service Delivery, Operations and Finance to improve collection performance and resolve barriers to cash.
• Challenge behaviours and practices that negatively impact working capital and promote shared ownership of cash collection.
• Engage directly with strategic customers where significant debt risk exists.
• Analyse root causes of overdue debt and implement corrective actions across billing, contractual, operational and process issues.
• Support continuous improvement across the end-to-end Quote-to-Cash process with the Global Process Owner and Shared Services leadership.
• Ensure adherence to global credit and collections policies and support audit requirements.
• Recommend account holds, write-offs and legal escalation where appropriate.
• Monitor customer creditworthiness, risk exposure, bad debt and aged debt performance.
• Oversee reporting and performance against key collections measures, including CEI, forecast accuracy, dispute ageing and cash collection.

What you bring

• Significant Accounts Receivable and Credit Control experience.
• Experience managing international collections teams.
• Solid stakeholder and customer management capability.
• Understanding of credit risk and working capital management.
• Ability to communicate with senior leaders across Sales, Commercial Operations, Operations and Finance.
• Solid capability in managing complex customer disputes and high-risk receivables.

 

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards meeting goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is motivated and willing to take initiative
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

 

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