Head Office

Head of Business Development and Client Relationships

Head of Business Development & Client Relationships

Barbican, London | Hybrid Working | Commercial | Fixed Term Contract: 6 Months | Full Time

Competitive salary available, depending on experience

37.5 Weekly Hours

At Nuffield Health, our purpose is to build a healthier nation. The Head of Business Development & Client Relationships leads the sales and client management of over 1,000 corporate clients, representing around 200,000 employees who benefit from our Primary Care, Fitness and Secondary Care services. This role is responsible for all commercial and client relationships, delivering sales, retention and EBITDA growth, and achieving budget targets. As the external face of Nuffield Health to the corporate market, you will build strong, trusted relationships while leading and coaching a team of sales and account management professionals.

You’ll set the target markets, business development strategy and sales approach, while connecting across Nuffield to drive product innovation, clinical integration and commercial opportunities.

As our Head of Business Development & Client Relationships you will:

• Lead business development strategy and planning across all corporate clients.

• Develop competitive strategies and identify new markets and sales opportunities.

• Maintain strong awareness of market innovation, product development and Nuffield-wide capabilities.

• Develop, communicate and implement business development plans aligned to Group Policy.

• Ensure all BD activity is well‑planned, targeted and delivered to time, budget and quality standards.

• Lead, motivate and coach the sales and client management team, ensuring clear objectives, performance oversight and ongoing development.

• Build and grow relationships with existing clients across the network, including hands‑on ownership of top 20 clients and top 3 brokers/intermediaries.

• Drive growth in existing client business, retention of key accounts and expansion in target sectors.

• Build a strong sales pipeline with high conversion rates, ensuring revenue and EBITDA growth across Corporate, Fitness and Primary Care services.

• Drive referral revenue growth into Fitness and Secondary Care.

• Set clear commercial and operational targets across the team to support growth.

• Ensure timely, high‑quality delivery to clients, with strong satisfaction and feedback outcomes.

• Collaborate with Pricing, Marketing and CRM teams to support winning, retaining and growing profitable business.

To succeed as our Head of Business Development & Client Relationships you’ll bring:

• Degree-level qualification or equivalent professional experience.

• Evidence of continuous development and commitment to personal growth.

• Strong experience managing teams, ideally within a commercial or sales environment.

• Strong understanding of the corporate market and client expectations.

• Able to work autonomously with strong awareness of the end‑customer perspective.

• Excellent interpersonal, communication and presentation skills.

• Strong IT capability and confidence using CRM and sales systems.

• Quality‑improvement mindset with a proactive, solutions‑focused approach.

• Visible, influential leader capable of motivating teams and shaping culture.

• Experience translating strategic plans into operational delivery and measurable outcomes.

• Strong internal and external stakeholder management, with proven relationship‑building skills.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

Apply today… It starts with you.

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.

Relevant Stories

Sharing memorable experiences.

Hints & Tips

Help with your application.

Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.

Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.

CV

Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want to see more of you.

Covering email

Your CV will contain details about why you’d be a good fit for the role, but it’s well worth adding a short, snappy paragraph pulling out the two or three most compelling reasons as to why you’d be perfect for the job in your covering email..

Video interview

The video interview lasts 15-20 minutes if you get to this stage. On the day, look the part, be aware of your surroundings and practice your answers to feel prepared. Most of all, relax and be yourself.

DBS Checks

Some of our roles require a DBS check and they are processed through the Disclosure and Barring Service (DBS) as part of the recruitment process. These checks are to assist employers in making safer recruitment decisions. However, a check is just one part of robust recruitment practice.

Documents

You could be asked to provide proof of vaccinations as part of our Occupational Health pre-employment screening. We know it can be time consuming to get this information if you don’t already have it to hand, so we encourage you to start preparing this information to avoid any delays to the onboarding process.

Your current studies

If you are currently undertaking any strudies, education or apprenticeships, its worth noting there are some training provider we're not partnered with, and therefore potentially unable to support your continued learning. Ensure you share this at interview and for queries contact psc@nuffieldhealth.com

Feedback on applications

Due to the volume of applications we receive we are unable to provide individual feedback from an inital application.